Why is my Wyze Camera Offline? Troubleshooting Tips to Get it Back Online and Working!

Are you experiencing trouble with your Wyze camera going offline? It can be frustrating when you rely on your device to monitor your home or office, only to lose connection unexpectedly. The good news is that you’re not alone, and there are solutions to get your camera back online. In this blog, we’ll discuss the common causes of Wyze camera offline issues and provide troubleshooting tips to help you regain connection.

Think of us as your virtual tech support, ready to guide you through any problems you encounter with your Wyze camera. So, grab your favorite beverage and let’s get started!

Check Connection

If you have a Wyze camera that is showing as offline but still seems to be functioning, there are a few things you can try to troubleshoot the issue. The first step is to check your internet connection and make sure that the camera is still connected to your network. Sometimes, a weak signal or a temporary interruption in service can cause the camera to go offline.

If your connection seems to be working fine, try resetting the camera by turning it off and on again or unplugging it and plugging it back in. This will often fix minor glitches and connectivity issues. If the problem persists, it may be a more serious hardware issue, and you may need to contact Wyze customer support for further assistance.

Remember, keep an eye on your camera and make sure it’s working properly, so you can keep your home or office safe and secure.

Ensure Camera is Plugged in and Connected to Wi-Fi Network

One of the most important things to check when using a security camera is that it is properly connected to your Wi-Fi network. If the camera is not connected or if your network is slow, you may miss important footage or the camera may not work at all. So, before you start using your camera, make sure that it is plugged in and has a solid Wi-Fi signal.

You can do this by checking the camera’s settings or using the mobile app that comes with the camera. If you notice any issues, try restarting the camera or resetting the Wi-Fi connection. By ensuring that your camera is properly connected, you can rest assured that you won’t miss any important events that may happen in and around your home or office.

wyze camera offline but working

Restart Router and Camera

When it comes to troubleshooting connection issues with your router and camera, one of the first things to try is simply restarting them. This might seem like a no-brainer, but you’d be surprised how often it solves the problem! Sometimes routers and cameras can get stuck in a cycle or run into a glitch that just needs a reboot to fix. To restart your router, simply unplug it from the wall and wait 30 seconds before plugging it back in.

For your camera, you might need to locate the power button or unplug it from the outlet, depending on the make and model. Once both devices have been restarted, wait a few minutes for them to fully power up and try connecting again. This simple step could save you a lot of frustration and time trying to troubleshoot more complex issues.

Check App Settings

If you own a Wyze camera, you probably know the frustration of it going offline from time to time. But before you start panicking, it’s essential to check your app settings first. Sometimes, the app may have disconnected your camera due to a simple setting change or update.

Start by checking the Wi-Fi connection of your camera to ensure that it’s connected to the network. If the Wi-Fi is working correctly, open your Wyze app and check the camera settings. Ensure that the camera isn’t set to disable motion detection or to “sleep” mode.

These settings may cause your camera to disconnect momentarily, making it appear offline. Another essential setting to check is the time zone. If the time zone is incorrect, it may cause your camera to go offline as it may not be able to sync with the server.

Therefore, always ensure that your app settings are up to date, and you’ll have a Wyze camera that works effectively.

Ensure Camera is Added to App and Enabled

As we all know, cameras are essential for capturing great pictures and videos. If you’re an avid app user, you must ensure your camera is added to the app and enabled to capture shots. Check your app settings to make sure that your camera is accessible.

Sometimes, we forget to enable our camera or give app permissions to access our device’s camera. To ensure that your pictures and videos are of high quality, double-check the camera settings before taking any shots. It’s essential to ensure that your camera has the correct settings before using the app, as this will improve the overall user experience.

Having your camera enabled and configured correctly will go a long way in ensuring great pictures and videos. Therefore, do not wait and double-check those camera settings to enjoy an improved overall user experience.

Check Wi-Fi Signal Strength

When you’re experiencing laggy or unreliable Wi-Fi, it’s always a good idea to do a quick check of your Wi-Fi signal strength. This can help you identify whether the issue is with your router or simply a weak signal. One way to do this is by checking the app settings on your device.

Many apps, including your phone’s native Wi-Fi settings, will show you the strength of the Wi-Fi signal in your area. You can also try resetting your router to see if that helps improve signal quality. Remember, a strong Wi-Fi signal is essential for smooth streaming and browsing, so don’t ignore issues with your internet connection.

With a little troubleshooting, you can get back to enjoying seamless Wi-Fi in no time.

Update Camera Firmware and App

If you want to ensure the best performance and usability of your camera, it’s always a good idea to keep both your camera firmware and app software up to date. Many cameras offer firmware updates that can help improve performance and fix bugs, so be sure to check for any available updates on a regular basis. Additionally, make sure to check your app settings to ensure that you’re using the latest version and that any relevant settings are properly configured.

By staying up to date and keeping your settings optimized, you can get the most out of your camera and ensure that you’re always ready to capture the perfect shot. So don’t hesitate to take a few minutes to check for any available updates and make sure everything is configured correctly.

Reset Camera

If you’re experiencing the frustration of a Wyze camera that shows as offline but appears to be working, it might be time to reset the camera. Fortunately, resetting a Wyze camera is relatively simple. First, unplug the power adapter from the back of the camera.

Next, press and hold the setup button that is located on the bottom of the device while you plug the power adapter back in. Continue holding the button until the light on the front of the camera turns solid blue, which should only take about 10-15 seconds. Once you see the blue light, release the button and wait for the camera to reboot.

It should now be back online and functioning correctly. By performing a reset of your Wyze camera, you can troubleshoot many common issues, including the camera appearing to be offline, and restore its performance to optimal levels.

Factory Reset Camera

Factory Reset Camera Resetting your camera to its factory settings can help resolve any issues you may be experiencing with your device. A factory reset essentially erases all the custom settings and preferences you have saved on your camera and restores it to its original state when it left the factory. As a result, any bugs or glitches that were causing your camera to malfunction will be eliminated.

Performing a factory reset is straightforward and can be done easily by accessing your camera’s menu and selecting the “Reset” or “Factory Reset” option. This will prompt your camera to reboot and restore itself to its default settings. Keep in mind, however, that resetting your camera will erase all the photos and videos stored on your device, so be sure to back up any important files before proceeding with the reset.

In conclusion, if you’re experiencing any issues with your camera that you can’t resolve through other means, a factory reset may be just what you need to get your device working properly again.

Re-Add Camera to App and Network

If you’re having trouble re-adding a camera to your app and network, the first thing you should try is resetting the camera. This process clears out any previous connections and settings so that you can start fresh. To reset your camera, locate the reset button on the device, usually on the back or bottom.

Press and hold the button for about 15-20 seconds until the lights on the camera start flashing. Once the flashing stops, your camera is now reset and ready to be added back to your app and network. Keep in mind that resetting the camera will also erase any previous footage, so make sure to back up any important recordings before starting the reset process.

By resetting your camera, you’ll be able to troubleshoot any issues that may have been preventing it from connecting to your app and network.

Contact Customer Support

If your Wyze camera is showing as offline but working, there can be several reasons why this is happening. One possibility could be that the camera is not connected to the Wi-Fi network properly or the network is down. Another reason could be that the camera’s firmware needs to be updated.

Sometimes, simply restarting the camera can solve the issue. However, if none of these solutions work, it’s time to reach out to customer support. They have a team of experts who can help you troubleshoot the problem and get your Wyze camera back online.

They may need to run some diagnostics on your camera, but ultimately, they can guide you through the process and find a solution that works for you. Don’t let a simple issue like this cause frustration. Turn to customer support for help and get peace of mind that your Wyze camera is working as it should.


Despite the paradoxical nature of the situation, the fact remains that a Wyze camera can be offline yet still technically working. It’s a bit like a car that won’t start, but the radio still plays. In other words, while the camera may not be communicating with the internet, it can still capture and record footage.

So next time you encounter the enigma of a Wyze camera being offline but functioning, you can rest assured that all is not lost – your camera is just going through a bit of a digital highway traffic jam.”


Why is my Wyze camera showing offline on the app?
There can be several reasons for your Wyze camera showing offline on the app, such as network connectivity problems, power issues, firmware updates, or app glitches. Try restarting both your camera and the app, ensuring that your internet connection is stable, and updating the firmware if necessary.

How can I troubleshoot my Wyze camera that is offline but working?
If your Wyze camera is offline but still working, it may be due to several factors, such as a weak Wi-Fi signal, network congestion, or firmware issues. You can try resetting your camera, reconfiguring your Wi-Fi settings, or contacting the Wyze support team for assistance.

What could be causing my Wyze camera to intermittently go offline?
Your Wyze camera may go offline intermittently due to various reasons, such as interference from other devices, signal attenuation, or network instability. You can try relocating your camera to a more optimal location, upgrading to a newer Wi-Fi standard, or using a Wi-Fi extender to improve your network coverage.

Can an outdated app version cause my Wyze camera to go offline?
Yes, an outdated app version can sometimes cause compatibility issues with your Wyze camera, leading to offline status or other problems. Always ensure that you have the latest app version installed on your device and that your camera firmware is up to date to avoid such issues.