Learn the reasons why your Ezviz camera may not be recording and how to fix it.
Introduction
Ezviz cameras are great for security. But sometimes, they stop recording. This can be worrying. Let’s find out why this happens. Also, we’ll learn how to fix it.
Common Reasons for Ezviz Camera Not Recording
There are many reasons why your Ezviz camera might not record. Here are the most common ones:
- Power Issues
- Storage Problems
- Internet Connectivity
- Firmware Issues
- Configuration Errors
Power Issues
Power problems can stop your camera from recording. Check if your camera has power. Look at the power cable. Make sure it is plugged in properly.
If your camera uses batteries, check if they are charged. Replace old batteries. This can solve the problem.
Storage Problems
Your camera needs storage to save recordings. If the storage is full, it can’t record new videos. Check your storage. Delete old videos to free up space.
Sometimes, the storage device (like an SD card) can be faulty. Try using a new SD card. This can help your camera start recording again.
Internet Connectivity
Ezviz cameras often need the internet. They use it to send recordings to the cloud. If your internet is down, your camera might not record.
Check your internet connection. Make sure your camera is connected to Wi-Fi. If your internet is slow, your camera might have trouble recording. Restart your router. This can sometimes fix the issue.
Firmware Issues
Firmware is the software inside your camera. Sometimes, it can have bugs. These bugs can stop your camera from recording.
Check if there is a firmware update. Go to the Ezviz app. Look for updates. Install the latest firmware. This can fix many problems.
Configuration Errors
Your camera’s settings can affect its recording. Make sure your camera is set to record. Check the motion detection settings. If motion detection is off, your camera might not record.
Go to the Ezviz app. Check the recording schedule. Make sure it is set correctly. Adjust the settings if needed.
Other Possible Issues
There are other reasons your camera might not record. Here are a few more:
- Camera Placement – Your camera might not record if it’s in a bad spot. Make sure it can see the area you want to monitor.
- Environmental Factors – Weather and other conditions can affect your camera. Make sure your camera is protected from harsh weather.
- Interference – Other electronic devices can interfere with your camera. Keep your camera away from devices that might cause problems.
How to Troubleshoot Your Ezviz Camera
Here are some steps to troubleshoot your camera:
- Check the power source.
- Ensure there is enough storage space.
- Test your internet connection.
- Update the firmware.
- Review and adjust the camera settings.
Following these steps can help you solve most problems.
When to Contact Support
If you have tried everything and your camera still does not work, contact Ezviz support. They can help you with advanced troubleshooting. Sometimes, the camera might be faulty. In such cases, you might need a replacement.
Conclusion
Ezviz cameras are reliable, but they can have problems. Power issues, storage problems, internet connectivity, firmware issues, and configuration errors are common reasons. By following the steps in this guide, you can fix most recording issues. If you still have problems, contact Ezviz support for help.
Remember, regular maintenance can keep your camera working well. Check your camera often. Make sure it has power, enough storage, and a good internet connection. This will help your camera record properly.