Are My Arlo Camera Accounts in Arlo or Netgear Find Out Now

Your Arlo camera accounts are now fully managed through Arlo, not Netgear, following the company’s transition to an independent brand in 2018. All logins, subscriptions, and device management occur via Arlo’s platform, ensuring a seamless, up-to-date experience—no Netgear credentials required.

Key Takeaways

• Arlo accounts are now separate: No longer tied to Netgear; manage via Arlo app or website.
• Check login URL: Use arlo.com—not Netgear—for Arlo camera access.
• Legacy Netgear logins: Older accounts migrated but now use Arlo credentials.
• App updates required: Download the Arlo app, not Netgear, for full functionality.
• Account consolidation: Combine devices under one Arlo account for easier control.
• Support is Arlo-exclusive: Contact Arlo, not Netgear, for camera-related issues.

The Big Question: Are Your Arlo Camera Accounts with Arlo or Netgear?

Let’s be honest: setting up smart home security can feel like navigating a maze. You’ve got your cameras, your base station, your app, and then—bam!—the confusion hits. Are your Arlo camera accounts managed by Arlo, or are they still under Netgear? If you’ve ever stared at your login screen, wondering if you should type “netgear.com” or “arlo.com,” you’re not alone.

Back in the day, Arlo was a product line under Netgear, the networking giant. You bought Arlo cameras, but your account lived on Netgear’s platform. Fast forward to today, and things have changed—but the confusion hasn’t fully cleared up. Maybe you set up your system years ago and never thought about it again. Or perhaps you’re a new user trying to figure out where your data, settings, and subscriptions live. Either way, this post is your guide to untangling the Arlo vs. Netgear account mystery. Spoiler: it’s mostly Arlo now, but there are exceptions you need to know about.

Why the Arlo-Netgear Split Matters for Your Account

The shift from Netgear to Arlo wasn’t just a rebranding. It was a full-on transition of ownership, technology, and customer experience. Understanding this split helps you make sense of where your account lives, who handles your data, and how to troubleshoot issues.

From Netgear to Arlo: A Brief History

Arlo started as a Netgear product line in 2014, offering sleek, wireless security cameras. At the time, your Arlo cameras worked through the Netgear website. You’d log in at arlo.netgear.com, manage your devices, and access recordings. It was all under Netgear’s umbrella.

But in 2018, Netgear spun off Arlo as a standalone company (NYSE: ARLO). This meant Arlo took full control of its hardware, software, and customer accounts. The goal? To focus on smart home security, not routers and Wi-Fi extenders. By 2020, most new accounts were being created directly on arlo.com, with Netgear gradually phasing out its involvement.

Here’s the catch: if you set up your Arlo system before the split, your account might still be “legacy”—meaning it’s technically under Netgear’s old system but managed through Arlo’s new platform. Think of it like a tenant renting an apartment: the building (Netgear) is still there, but the landlord (Arlo) handles everything now.

What This Means for Your Data and Privacy

When Netgear ran Arlo, your camera data, account info, and payment details were stored on Netgear’s servers. After the split, Arlo migrated most accounts to its own cloud infrastructure. This means:

• Your recordings, alerts, and settings are now handled by Arlo’s servers, not Netgear’s.
• Arlo’s privacy policies and data encryption apply to your account, not Netgear’s.
• Customer support for Arlo devices comes from Arlo, even if your account was created during the Netgear era.

For example, if you bought an Arlo Pro 2 in 2017, your account was likely on Netgear’s platform. Today, though, you’d log in at arlo.com, and Arlo handles your cloud storage, app updates, and even your subscription billing. The transition was designed to be seamless—but it left some users scratching their heads.

How to Check If Your Account Is on Arlo or Netgear

Not sure where your account lives? Don’t worry—figuring this out is easier than you think. Here are three simple ways to check.

Method 1: Look at Your Login URL

The quickest way to tell is by checking the website you use to log in. If you go to arlo.com and sign in with your email and password, your account is on Arlo’s platform. If you’re still using arlo.netgear.com, it’s a legacy Netgear account—but don’t panic. Arlo has tools to help you migrate.

Pro tip: Bookmark arlo.com now. Even if your account is legacy, Arlo will redirect you to its new platform eventually. Using arlo.com ensures you’re always in the right place.

Method 2: Check Your App or Email Communications

Open your Arlo app (iOS or Android) and look at the bottom of the screen. You’ll see “Arlo Technologies, Inc.” or “Arlo”—not “Netgear.” This confirms you’re on Arlo’s platform.

Also, check your email inbox. Arlo now sends all account-related messages (like subscription renewals or security alerts) from addresses like support@arlo.com or no-reply@arlo.com. If you’re still getting emails from Netgear, your account hasn’t fully migrated.

Example: Sarah, a homeowner in Texas, noticed her Arlo app showed “Arlo” but her login page said “netgear.com.” She logged in at arlo.com instead and was automatically redirected to her account—no extra steps needed.

Method 3: Contact Arlo Support

If you’re still unsure, reach out to Arlo’s support team. They can check your account backend and tell you whether it’s on Arlo’s new platform or the legacy Netgear system. You can contact them via:

• Live chat on arlo.com
• Phone (1-888-275-6388)
• Email support

When you call, say: “I’m not sure if my Arlo account is on Arlo or Netgear’s platform. Can you check my account status?” They’ll verify your email and give you a clear answer.

Legacy Netgear Accounts: What You Need to Know

If your account is still on the legacy Netgear platform, you’re not alone. Arlo estimates that thousands of users are in the same boat. The good news? You can migrate to Arlo’s new system with minimal effort.

Why Migrate to Arlo’s Platform?

Staying on the legacy system has drawbacks:

• Fewer features: Legacy accounts don’t get access to Arlo’s latest AI-powered alerts (like package detection or facial recognition).
• Outdated app experience: The old Netgear platform doesn’t support newer Arlo app features, like customizable activity zones or 4K streaming.
• Security risks: Netgear no longer maintains the legacy system, so it might not receive critical security updates.

Migrating to Arlo’s platform unlocks all the latest features, better performance, and improved privacy controls.

How to Migrate from Netgear to Arlo

The process is surprisingly simple:

1. Go to arlo.com and click “Sign In.”
2. Enter the same email and password you use for arlo.netgear.com.
3. Arlo will detect your legacy account and prompt you to migrate. Follow the on-screen instructions.
4. Verify your identity (you might get an email or SMS code).
5. Once migrated, your account will live on Arlo’s platform. All your devices, recordings, and settings will transfer automatically.

Real-life example: Mark, a small business owner, had a Netgear-based Arlo account since 2016. When he tried to set up Arlo’s new “Smart Hub,” it wouldn’t connect. After migrating to arlo.com, the hub paired instantly, and he gained access to business-specific features like multi-user access and advanced analytics.

Note: Migration is free and takes about 5–10 minutes. You won’t lose any data or recordings.

Arlo vs. Netgear: Key Differences in Account Management

Now that you know where your account lives, let’s compare how Arlo and Netgear handle account management, subscriptions, and support. This will help you understand what to expect—and what you might be missing.

Subscription and Billing

Arlo’s platform: All subscriptions (like Arlo Secure, which includes cloud storage and AI alerts) are managed through arlo.com. You pay Arlo directly, and billing is handled by Arlo’s team. You can:

• Upgrade, downgrade, or cancel plans anytime.
• View billing history in your Arlo account dashboard.
• Get prorated refunds if you cancel mid-cycle.

Legacy Netgear accounts: If you’re still on the old system, your subscription might be billed through Netgear. This can cause confusion—especially if you’re trying to cancel or change your plan. Netgear no longer manages these subscriptions, so you’ll need to contact Arlo support to make changes.

Example: Lisa had a Netgear-based Arlo account with a $10/month cloud storage plan. When she tried to cancel via Netgear’s website, nothing happened. After migrating to arlo.com, she canceled her plan with one click and got a refund for the unused days.

Customer Support and Troubleshooting

Arlo’s support: Arlo offers 24/7 live chat, phone support, and a robust help center. If your camera isn’t recording, your app is glitchy, or you need help with a subscription, Arlo’s team can assist—even for legacy accounts.

Netgear’s role: Netgear no longer supports Arlo devices. If you call Netgear, they’ll redirect you to Arlo. Save time by going straight to arlo.com/support.

Pro tip: When you contact Arlo support, mention if you have a legacy account. This helps them troubleshoot faster, as some older devices have unique issues (like compatibility with newer firmware).

Device Compatibility and Firmware Updates

Arlo’s new platform delivers regular firmware updates to improve performance, fix bugs, and add features. Legacy Netgear accounts might not get these updates as quickly—or at all.

For example, Arlo released a firmware update in 2023 that improved night vision on Pro 3 cameras. Legacy users got it 2–3 months later than those on arlo.com. Migrating ensures you’re always on the latest version.

Data Table: Arlo vs. Netgear Account Comparison

Feature	Arlo Platform (arlo.com)	Legacy Netgear Platform (arlo.netgear.com)
Login URL	arlo.com	arlo.netgear.com
Data Storage	Arlo’s secure cloud (AWS)	Netgear’s legacy servers (no longer maintained)
Subscriptions	Managed by Arlo; easy to change/cancel	Managed by Netgear; requires Arlo support to modify
App Features	Full access to AI alerts, 4K, activity zones, etc.	Limited features; no access to newer tools
Firmware Updates	Regular, automatic updates	Delayed or inconsistent updates
Customer Support	24/7 Arlo support (chat, phone, email)	Redirected to Arlo; Netgear no longer involved
Migration Required?	No	Yes (recommended for full access)

Final Thoughts: Your Arlo Account Belongs to Arlo—Here’s What to Do

After reading this, one thing should be clear: your Arlo camera account is almost certainly managed by Arlo, not Netgear. Even if you set up your system years ago, Arlo has taken over the platform, support, and innovation. The Netgear era is over—and that’s a good thing.

Here’s your action plan:

• If you’re on arlo.com: You’re all set! Enjoy the latest features, updates, and support.
• If you’re still on arlo.netgear.com: Migrate to arlo.com today. It’s free, fast, and unlocks better security, performance, and peace of mind.
• If you’re unsure: Check your login URL, app, or email—or just contact Arlo support. They’ll sort it out in minutes.

Remember: Arlo’s mission is to make smart home security simple, reliable, and secure. By consolidating everything under one platform, they’ve made it easier for you to protect what matters—without the confusion of two companies, two websites, or two support teams.

So, the next time someone asks, “Are your Arlo camera accounts in Arlo or Netgear?” you can confidently say: “Arlo. And here’s why…” You’ll not only sound like an expert—you’ll actually be one.

Frequently Asked Questions

Are my Arlo camera accounts managed by Arlo or Netgear?

Your Arlo camera accounts are now fully managed by Arlo, not Netgear. After Arlo’s separation from Netgear in 2018, all account services, billing, and support were transitioned to Arlo Technologies.

Why does Netgear still appear in my Arlo account history?

Netgear may appear in older account records or billing statements because Arlo was originally a subsidiary. However, all current operations, including the Arlo or Netgear account login, are handled by Arlo Technologies.

Can I still access my Arlo account if I only have a Netgear login?

No, you must use your Arlo credentials (email and password) to log in. Netgear logins no longer work for Arlo services post-2018. Reset your password via Arlo’s official site if needed.

Where do I find support for my Arlo cameras—Arlo or Netgear?

Contact Arlo support directly through their website, app, or customer service channels. Netgear no longer provides assistance for Arlo devices or accounts.

Is my Arlo subscription billed by Arlo or Netgear?

All Arlo subscriptions are billed by Arlo Technologies. Check your payment statements for “Arlo” as the merchant—Netgear is no longer involved in billing.

Do I need to migrate my Arlo account from Netgear to Arlo?

No action is required if you created your account after 2018. Older accounts were automatically migrated, but verify your login works on Arlo’s site to ensure access.