Can I Exchange One of My Arlo Cameras Here Is What You Need to Know

Yes, you can exchange one of your Arlo cameras through Arlo’s official support or retailer programs, provided it’s within the return window and meets eligibility criteria. Check warranty status and proof of purchase to ensure a smooth process—most exchanges require the device to be defective or unopened for a full refund or replacement. Always contact Arlo support first to explore your options and avoid unnecessary fees.

Key Takeaways

• Check warranty first: Verify if your Arlo camera is eligible for exchange under warranty.
• Contact Arlo support: Initiate the exchange process directly through Arlo’s customer service.
• Prepare proof of purchase: Have your receipt or invoice ready to speed up the exchange.
• Understand return policies: Review Arlo’s return window and restocking fees before exchanging.
• Keep original packaging: Retain the box and accessories for a smoother exchange process.
• Explore upgrade options: Ask about exchanging for a newer model during the process.

Why You Might Want to Exchange Your Arlo Camera

So, you’ve got an Arlo camera setup—maybe a few indoor units, an outdoor one, or even a full smart home security system. At first, everything worked perfectly. You felt safe, in control, and maybe even a little tech-savvy. But now? One of your cameras is acting up. Maybe it’s not connecting to Wi-Fi, the video quality is fuzzy, or it’s just plain stopped working. Or perhaps you’ve upgraded your home and need a different model with better night vision, a wider field of view, or more reliable battery life. Whatever the reason, you’re asking yourself: “Can I exchange one of my Arlo cameras?” And honestly, you’re not alone. Thousands of Arlo users face this same question every year.

Here’s the good news: yes, you can exchange your Arlo camera—but the process isn’t always straightforward, and there are some important things you need to know. Whether you’re dealing with a defective unit, a model that no longer fits your needs, or you simply want to upgrade, this guide walks you through the ins and outs of Arlo’s exchange policies, warranty coverage, third-party options, and practical tips to make the transition as smooth as possible. Think of this as a friendly chat over coffee, where I share what I’ve learned after helping friends, family, and even my own home navigate Arlo exchanges.

Understanding Arlo’s Warranty and Exchange Policies

What the Standard Warranty Covers

First things first: Arlo provides a standard 1-year limited hardware warranty on most of its cameras, including the Arlo Pro, Ultra, Essential, and Go series. This warranty covers manufacturing defects, faulty components, and issues that arise under normal use. If your camera fails due to a defect within that first year, you’re eligible for a repair or replacement—sometimes even a full exchange for a newer model, depending on availability.

For example, let’s say your Arlo Pro 3 stops charging after 10 months. You’ve tried different power adapters, reset the device, and even checked the charging contacts—no luck. Since it’s within the warranty period and the issue is clearly hardware-related, Arlo will likely replace it. They may send you a refurbished unit (which is common), but it will function like new and come with a 90-day warranty on the replacement.

When You’re Outside the Warranty Window

Now, what if your camera is 18 months old? Or two years? That’s where things get trickier. Arlo doesn’t offer an extended warranty by default, but they do have a few options:

• Arlo Secure Plan: While this is primarily a subscription for cloud storage and AI features, it sometimes includes limited hardware support. However, it doesn’t guarantee free exchanges for out-of-warranty devices.
• Accidental Damage Protection (ADP): If you purchased ADP at the time of buying your camera, you may be covered for drops, spills, or other mishaps—even beyond the first year. This is rare but worth checking if you opted in.
• Out-of-Warranty Repair/Exchange: Arlo may still offer a paid repair or exchange service. For example, they might charge $50–$75 to replace a non-functional Arlo Ultra, depending on the model and availability.

Pro tip: Always check your original purchase date and warranty status using your Arlo account. Go to Settings > Device Info in the app. If the warranty has expired, don’t panic—there are still options (more on that later).

How to Initiate a Warranty Exchange

If you’re within the warranty period, here’s how to start the exchange process:

1. Contact Arlo Support: Use the in-app chat, call their customer service, or submit a ticket via the Arlo website. Have your device serial number, purchase receipt, and account details ready.
2. Describe the Issue: Be specific. Instead of “it doesn’t work,” say “the camera powers on but fails to connect to Wi-Fi after a firmware update.”
3. Follow Troubleshooting Steps: Arlo will likely ask you to reset the camera, check power sources, or reinstall firmware. This is standard—don’t skip it.
4. Request an RMA (Return Merchandise Authorization): If the issue isn’t fixable remotely, Arlo will issue an RMA. You’ll receive a prepaid shipping label to send the faulty camera.
5. Receive the Replacement: Once they receive your device, they’ll ship a replacement. This usually takes 5–10 business days, depending on your location.

One user shared that her Arlo Pro 4’s motion sensor stopped working after a storm. She followed the steps above, shipped it back, and received a new unit in a week. “It was surprisingly easy,” she said. “I was expecting a hassle, but Arlo made it painless.”

Exchanging for a Different Model: Upgrades and Compatibility

When You Need a Different Camera Type

Sometimes, it’s not about a defect—it’s about fit. Maybe your Arlo Essential has great battery life, but the 1080p resolution isn’t cutting it for identifying license plates. Or perhaps you’ve moved to a larger property and need the Arlo Ultra 2’s 4K HDR and 160-degree field of view. In these cases, you’re not exchanging for a “fix”—you’re upgrading.

Arlo doesn’t have a formal “trade-in” program like Apple, but you can still exchange one camera for another—just not directly through their warranty system. Instead, you’ll need to:

• Sell or trade your old camera privately (more on platforms later)
• Use Arlo’s “Buy More” feature in the app to purchase a new model
• Contact Arlo Sales for bulk or multi-camera discounts if you’re upgrading multiple units

Checking Compatibility with Your Existing System

This is crucial: not all Arlo cameras work with every hub or base station. For example:

• The Arlo Pro 2 requires the original Pro base station (VMB4000).
• The Arlo Pro 3/4 and Ultra work with the newer VMB4540 or VMB5000 base stations.
• The Arlo Essential series connects directly to Wi-Fi—no hub needed.

If you’re exchanging an older hub-dependent camera for a newer Wi-Fi-only model, you might be able to eliminate the hub entirely. That’s a win for simplicity and cost. But if you’re going the other way—say, from an Essential to a Pro 4—you’ll need to ensure you have a compatible base station. Otherwise, the new camera won’t function.

Example: Sarah had three Arlo Essential cameras. When she moved to a house with spotty Wi-Fi, she wanted the Pro 4’s hub-based connectivity. She sold her Essentials on Facebook Marketplace, used the proceeds to buy a Pro 4 and a VMB4540 base station, and now her system works flawlessly—even in dead zones.

Smart Home Integration and Ecosystem Lock-In

Another factor: ecosystem. If you’re already deep into Arlo’s world (smart alerts, geofencing, Arlo Secure subscriptions), switching to a different brand might mean losing those features. But if you’re exchanging within Arlo’s lineup, you keep the ecosystem benefits. For instance:

• Upgrading from Arlo Pro 3 to Pro 4? Same app, same subscriptions, same smart home integrations (Google Assistant, Alexa, IFTTT).
• Switching to Arlo Ultra 2? You gain 4K video and color night vision, but still use the Arlo app and cloud storage.

This makes intra-brand exchanges a smart move for users who value seamless integration over starting over with a new system.

Third-Party Options: Selling, Trading, or Buying Used

Selling Your Old Arlo Camera

If Arlo won’t exchange your camera for a newer model, or if you’re outside the warranty period, selling it is your best bet. Here are the top platforms:

• Facebook Marketplace: Great for local sales. You avoid shipping and can meet in person. List your camera with clear photos, mention if it’s in original packaging, and include accessories (mounts, cables, etc.). Price: 40–60% of retail.
• eBay: Better for reaching a wider audience. Use “Buy It Now” with free shipping to attract buyers. Be honest about condition—“used, tested, working” with a video demo.
• Swappa: A tech-focused marketplace with lower fees than eBay. Buyers trust it more because sellers must verify device functionality. Ideal for higher-end models like the Arlo Ultra.
• OfferUp or Craigslist: Similar to Facebook, but with less buyer protection. Use caution—always meet in public.

Tip: Wipe your camera before selling. Go to Settings > Device Info > Remove Device in the Arlo app. This clears your account and resets the camera to factory settings.

Buying a Used or Refurbished Arlo Camera

Want to save money? Consider buying a used or refurbished model. Arlo sells certified refurbished units directly on their website. These come with a 90-day warranty and are tested to work like new. Prices are typically 20–30% off retail.

Third-party retailers like Amazon Renewed, Best Buy Outlet, and Newegg Refurbished also carry Arlo cameras. Look for:

• “Certified refurbished” or “like new” condition
• At least a 30-day return policy
• Original accessories included

One user bought a refurbished Arlo Pro 4 from Amazon for $99 (retail: $150). “It looked brand new,” he said. “No scratches, full battery, and worked perfectly with my existing base station.”

Trading with Friends or Community Groups

Don’t overlook local tech swap groups or neighborhood apps like Nextdoor. You might find someone with an Arlo Ultra they want to trade for your Pro 3. It’s a win-win: no cash, no shipping, and you both get what you need. Just make sure to reset both devices before the swap.

DIY Fixes: When Exchange Isn’t the Only Option

Common Issues You Can Fix Yourself

Before you jump to an exchange, ask: can I fix this? Many Arlo problems are software-related or fixable with a little troubleshooting. Here are common issues and solutions:

• Camera won’t connect to Wi-Fi: Reset the camera, ensure your network is 2.4 GHz (Arlo doesn’t support 5 GHz), and check for interference from other devices.
• Battery drains too fast: Disable “Always On” mode, reduce motion sensitivity, or switch to a lower video resolution.
• Fuzzy or dark video: Clean the lens with a microfiber cloth, check for IR cut filter issues (common after firmware updates), or adjust the camera angle.
• False motion alerts: Use activity zones in the app to ignore trees, cars, or pets.

One user’s Arlo Pro 3 was triggering alerts every time a squirrel ran past. He set up activity zones and reduced motion sensitivity. “I saved myself a $150 camera upgrade,” he laughed. “The problem wasn’t the camera—it was the settings.”

When DIY Isn’t Enough: Knowing Your Limits

But let’s be real: some issues require professional help. If your camera has:

• Physical damage (cracked lens, water damage)
• Internal hardware failure (won’t power on after multiple resets)
• Corrupted firmware (gets stuck in setup mode)

…then DIY won’t cut it. In these cases, an exchange is your best path. Don’t waste time on YouTube tutorials—get a replacement and move on.

Extending Your Camera’s Lifespan

To avoid future exchanges, take care of your cameras:

• Keep firmware updated
• Use protective covers for outdoor units
• Charge batteries regularly (don’t let them fully die)
• Place cameras in shaded areas to prevent overheating

A little maintenance goes a long way. One user’s Arlo Pro 2 lasted four years with no issues—just routine cleaning and firmware checks.

Real User Experiences: What Others Have Learned

Success Stories: Smooth Exchanges

Let’s hear from real users who’ve been through the exchange process:

• Mark (Arlo Pro 3 → Pro 4): “My Pro 3’s battery died after 18 months. Arlo offered a paid exchange for $60. I paid, shipped it back, and got a Pro 4 in return. It was a fair deal—and I got a better camera.”
• Lena (Arlo Essential → Ultra 2): “I sold my two Essentials for $180 total, bought a refurbished Ultra 2 for $220, and used the difference to add a third camera. Now I have 4K video and color night vision.”
• David (warranty exchange): “My Arlo Go stopped recording after a firmware update. Arlo support replaced it in 7 days—no questions asked.”

Lessons from the Trenches: What Went Wrong

Not every story has a happy ending. Here’s what to avoid:

• Waiting too long: One user waited 13 months to report a defect. Arlo denied the claim—warranty had expired.
• Not backing up settings: Another user exchanged a camera but lost all activity zones and custom alerts. Always note your settings before removal.
• Buying used without testing: A buyer purchased a “working” Arlo Ultra from eBay—only to find it had a faulty mic. Always test before paying.

Data Table: Arlo Camera Exchange Options Compared

Option	Cost	Time to Replace	Best For	Risk
Warranty Exchange (in-warranty)	Free (shipping covered)	5–10 business days	Defective cameras within 1 year	Low
Out-of-Warranty Exchange	$50–$75	7–14 business days	Older cameras with hardware issues	Medium (refurbished unit)
Sell + Buy New	Out of pocket (minus sale proceeds)	Immediate (after sale)	Upgrading or changing models	Medium (market fluctuations)
Buy Refurbished	20–30% off retail	3–7 business days	Budget-conscious buyers	Low (if certified)
Trade with Friend	Free	Immediate	Local swaps	Low (if both reset devices)

The Bottom Line: Should You Exchange Your Arlo Camera?

So, can you exchange one of your Arlo cameras? Absolutely—but the right path depends on your situation. If it’s under warranty, go straight to Arlo support. If it’s a defect beyond the first year, consider a paid exchange or repair. If you’re upgrading, selling your old camera or buying refurbished can save you money. And if the issue is minor? Try a DIY fix first.

Remember: exchanging isn’t just about replacing a broken part. It’s about optimizing your security setup for your current needs. Maybe you need better night vision, longer battery life, or more reliable connectivity. Whatever the reason, you now have the tools to make an informed decision.

And here’s a final tip: document everything. Keep records of your purchase, warranty status, and any communication with Arlo. Take photos of your setup before and after the exchange. This makes the process smoother and protects you if issues arise later.

At the end of the day, your home security is worth the effort. Whether you’re exchanging one camera or rebuilding your entire system, you’re not just fixing a gadget—you’re investing in peace of mind. And that? That’s priceless.

Frequently Asked Questions

Can I exchange one of my Arlo cameras for a different model?

Yes, Arlo allows exchanges for different models within the same product line, provided the camera is under warranty and meets return conditions. Contact Arlo Support to confirm compatibility and initiate the exchange process.

How do I start an Arlo camera exchange if my device is defective?

If your Arlo camera is malfunctioning or defective, visit the Arlo Support website or app to file a warranty claim. Once approved, you’ll receive instructions to return the original unit and receive a replacement.

Is there a time limit to exchange one of my Arlo cameras?

Yes, Arlo typically allows exchanges within the warranty period (usually 1 year from purchase). Proof of purchase is required, and the camera must be in good condition with no physical damage.

Can I exchange an Arlo camera without the original packaging?

While original packaging is preferred, Arlo may still process an exchange if the camera and accessories are in working order. Reach out to customer support to discuss your specific situation.

Are there fees involved when I exchange one of my Arlo cameras?

Exchanges for defective units under warranty are usually free. However, if the damage is due to misuse or the warranty has expired, fees may apply. Always confirm with Arlo Support first.

Can I exchange my Arlo camera for store credit instead?

Arlo typically processes exchanges for replacement units, not store credit. However, authorized retailers may offer credit options—check with the place of purchase or Arlo’s return policy for details.