Can You Return Arlo Cameras to Amazon Find Out Here

Yes, you can return Arlo cameras to Amazon within 30 days of purchase, provided they’re in new, resalable condition with original packaging. Refurbished or damaged items may be subject to restocking fees or denied return, so check Amazon’s return policy and initiate the process promptly to ensure a smooth refund or exchange.

Key Takeaways

• Amazon accepts returns: Arlo cameras can be returned within 30 days of purchase.
• Check condition: Items must be in original packaging with all accessories included.
• Initiate return online: Use “Your Orders” to start the return process quickly.
• Refund options: Choose refund to original payment or Amazon account credit.
• Restocking fees may apply: Opened items might incur a 15% restocking fee.
• Contact support: For defective units, request a replacement or full refund directly.

Can You Return Arlo Cameras to Amazon? Find Out Here

Imagine this: you’ve just unboxed your brand-new Arlo camera, excited to set up a smarter, safer home. You’ve read the reviews, watched the setup videos, and even planned where to place each camera. But after installing it, something just doesn’t feel right. Maybe the night vision isn’t as clear as you expected, or the app keeps disconnecting. Or perhaps you’ve realized you don’t actually need a full security system after all. Now you’re wondering—can you return Arlo cameras to Amazon?

It’s a question that pops up more often than you’d think. Whether it’s buyer’s remorse, technical issues, or a change of heart, knowing your return options can save you time, stress, and money. The good news? Amazon’s return policy is generally customer-friendly, but there are nuances—especially when it comes to electronics like Arlo cameras. In this guide, we’ll walk through everything you need to know: from Amazon’s standard return window and conditions to what happens if your Arlo is opened, used, or even missing parts. We’ll also cover special cases like refurbished models, bundles, and third-party sellers. Think of this as your go-to manual for returning Arlo gear—without the guesswork.

Understanding Amazon’s General Return Policy for Electronics

Before we dive into the specifics of Arlo cameras, let’s lay the foundation: how does Amazon handle returns for electronics? The short answer is—pretty well, but with a few important rules. Amazon’s standard return window for most items, including electronics, is 30 days from the date of delivery. This applies to Arlo cameras purchased directly from Amazon.com (not third-party sellers, which we’ll cover later).

What the 30-Day Window Really Means

The 30-day return window is your safety net. If your Arlo camera arrives and you’re not satisfied—whether it’s because it’s defective, doesn’t match the description, or you simply changed your mind—you can initiate a return within this timeframe. For example, if your Arlo Pro 5 arrives on January 10, you have until February 9 to request a return. But here’s a pro tip: don’t wait until the last day. Processing returns can take time, especially if you need to ship the item back. Starting the return early gives you breathing room.

Condition Matters: Opened vs. Unopened

Here’s where things get a little more nuanced. Amazon allows returns on opened electronics, but the condition of the item plays a big role in whether you’ll get a full refund or a partial one. If your Arlo camera is unopened and in original packaging, you’re almost guaranteed a full refund. But if it’s opened, Amazon evaluates it based on:

• Whether all accessories (batteries, mounts, charging cables) are included
• If the camera shows signs of damage or excessive use
• Whether the original packaging is intact (or at least present)

For instance, if you opened the box, set up the camera for a day, then decided to return it—Amazon will likely accept it as long as you include everything and the device is in working condition. But if you’ve scratched the lens or lost the power adapter, they may deduct a restocking fee (more on that below).

Restocking Fees and Partial Refunds

Most Amazon returns for electronics don’t include restocking fees—but there are exceptions. If the item is significantly damaged or missing key components, Amazon may issue a partial refund or charge a restocking fee (usually 15-20% of the item’s price). This is rare for minor wear, but it’s something to keep in mind if you’ve heavily used the camera or lost parts. A good rule of thumb: treat the Arlo like it’s still new. Keep all boxes, manuals, and accessories together in a safe place until you’re sure you’re keeping it.

Arlo Cameras and the 30-Day Rule: What You Need to Know

Now that we’ve covered the basics, let’s talk about Arlo cameras specifically. These smart security devices—like the Arlo Pro 5, Arlo Essential Spotlight, or Arlo Ultra 2—are classified as electronics, so they fall under Amazon’s standard 30-day return policy. But there are a few Arlo-specific quirks to be aware of.

Do Arlo Cameras Have a Special Return Window?

No. Unlike some premium electronics (like Apple products, which sometimes have extended return periods), Arlo cameras follow Amazon’s standard 30-day rule. This means you cannot return an Arlo camera after 30 days unless there’s a warranty issue (which we’ll cover later). For example, if you bought an Arlo Ultra 2 on March 15, your last day to initiate a return is April 14.

What About Subscription-Based Features?

Many Arlo cameras come with optional cloud storage or AI detection features that require a subscription (like Arlo Secure). If you’ve activated a free trial or paid for a plan, subscription fees are not refunded through the return process. Amazon’s return only covers the hardware. So if you’re returning because you don’t like the subscription model, you’ll need to cancel the service separately via your Arlo account. Pro tip: cancel subscriptions before returning the camera to avoid accidental charges.

Returning Bundles and Kits

Arlo often sells cameras as part of bundles—like a 3-camera kit with a hub and mounts. If you return a bundle, Amazon typically requires you to return all components to get a full refund. For example, if you return two cameras but keep the third, you may only get a partial refund or be charged for the missing item. This also applies to accessories: if the kit includes a solar panel or extra batteries, they must be included. The takeaway? Don’t cherry-pick parts. Return everything in the original kit.

How to Return Arlo Cameras to Amazon: Step-by-Step

Ready to return your Arlo camera? The process is straightforward, but doing it right ensures a smooth refund. Here’s how to return Arlo cameras to Amazon, step by step.

Step 1: Initiate the Return in Your Amazon Account

1. Log in to your Amazon account and go to Your Orders.
2. Find the Arlo camera order and click Return or Replace Items.
3. Select the reason for return (e.g., “Changed my mind,” “Defective,” “Not as described”).
4. Choose whether you want a refund or a replacement.
5. Select a return method: Drop-off (e.g., UPS, Kohl’s) or Print a label and ship.

Amazon will generate a return label. For most Arlo returns, shipping is free—even if you opened the box. But double-check: some third-party sellers may charge return shipping (more on that later).

Step 2: Package the Camera Properly

This is crucial. A poorly packed item can get damaged in transit, leading to a partial refund. Here’s how to pack your Arlo camera:

• Use the original box if possible. If not, use a sturdy box with padding (bubble wrap, foam).
• Include everything: cameras, mounts, batteries, cables, manuals, and any included accessories.
• Seal the box securely and attach the return label (don’t tape over the barcode).
• For outdoor cameras: remove batteries if they’re rechargeable, and pack them separately to avoid leakage.

Example: Sarah returned her Arlo Essential Spotlight but forgot the magnetic mount. Amazon accepted the return but deducted $15 for the missing part. A simple oversight cost her money—so double-check the list!

Step 3: Drop Off or Ship the Package

Once packaged, drop the box off at a UPS store, Kohl’s, or another carrier location (Amazon partners with many for easy drop-offs). If you chose the “ship yourself” option, take it to your local post office or UPS. Keep the receipt until the refund is processed. Refunds typically appear in your account 3-5 business days after Amazon receives the item.

Special Cases: Refurbished, Third-Party, and International Returns

Most Arlo returns follow the standard process, but there are exceptions. Let’s tackle the tricky scenarios you might face.

Returning Refurbished or “Like New” Arlo Cameras

Amazon sells refurbished Arlo cameras (often labeled as “Renewed” or “Used – Like New”). These come with a 90-day warranty, but the return window is still 30 days from delivery. The key difference: refurbished items may have minor cosmetic wear, but they’re tested and certified. If you return one, Amazon will inspect it to ensure it meets their “like new” standards. If it’s damaged, you might not get a full refund.

Third-Party Sellers: Beware the Fine Print

Not all Arlo cameras on Amazon are sold directly by Amazon. Some come from third-party sellers (check the “Ships from and sold by” line on the product page). Here’s what changes:

• Return window: Some sellers have shorter windows (e.g., 14 days) or stricter policies.
• Return shipping: You may have to pay to ship it back.
• Refund method: Refunds go to the original payment method, but processing can take longer.

Example: Mark bought an Arlo Pro 4 from a third-party seller. The seller’s policy required a 10% restocking fee for opened items. Mark returned it anyway and got a 90% refund. Lesson: always check the seller’s return policy before buying.

International Returns: A Whole Other Ballgame

If you’re outside the U.S., returning Arlo cameras gets complicated. Amazon’s return process varies by country, and international shipping can be expensive. In some cases, Amazon may offer a refund without return (especially for low-value items). But for Arlo cameras, they’ll likely require you to ship it back. Pro tip: contact Amazon support first to confirm the process and avoid surprise costs.

Beyond Returns: Warranty, Exchanges, and When to Contact Arlo

Sometimes, returning isn’t the best option. Here’s what to do if your Arlo camera has issues after the 30-day window—or if you’d rather fix it than replace it.

Arlo’s Warranty: When Amazon Can’t Help

Arlo offers a 1-year limited warranty on most cameras. If your Arlo fails due to a manufacturing defect after 30 days, Amazon won’t accept a return—but Arlo will. To claim the warranty:

1. Contact Arlo Support via their website or app.
2. Provide proof of purchase (your Amazon order number works).
3. Describe the issue and follow their troubleshooting steps.

Arlo may send a replacement or repair the device. Note: warranty claims are for defects, not buyer’s remorse or accidental damage.

Exchanges vs. Returns: What’s the Difference?

On Amazon, you can often exchange an Arlo camera for a different model or color—instead of returning it for a refund. For example, if you bought the Arlo Pro 5 but prefer the Pro 4, Amazon may let you swap it. Exchanges are processed like returns: you ship the original item, and Amazon sends the replacement. This is a great option if you like the brand but want a different model.

When to Contact Arlo (Not Amazon)

Some issues require Arlo’s help, not Amazon’s. For example:

• The camera won’t connect to Wi-Fi after setup.
• The app crashes or doesn’t recognize the camera.
• You need help with advanced features (e.g., AI detection, geofencing).

Arlo’s support team has deeper product knowledge and can troubleshoot technical issues that Amazon can’t. Save time by reaching out to Arlo first for software or connectivity problems.

Data Table: Arlo Return Scenarios and Outcomes

Scenario	Can You Return to Amazon?	Refund Amount	Notes
Unopened, within 30 days	Yes	100%	Full refund, free return shipping
Opened, within 30 days	Yes	100% (if complete) or partial (if parts missing)	Include all accessories and packaging
Refurbished, within 30 days	Yes	100% (if “like new”) or partial (if damaged)	Inspection required; minor wear expected
After 30 days, defective	No	N/A	Use Arlo’s 1-year warranty instead
Third-party seller, opened	Yes (check policy)	90-100%	Restocking fees may apply; shipping costs vary
International return	Yes (varies)	100% (if accepted)	Contact Amazon support first; shipping costs apply

Returning an Arlo camera to Amazon isn’t just possible—it’s often a hassle-free process, thanks to Amazon’s customer-first policies. Whether you’re returning an unopened box or a camera you’ve used for a week, the key is acting fast (within 30 days) and keeping everything intact. Remember: Amazon’s return system is designed to be user-friendly, but small oversights—like missing a mount or waiting too long—can cost you.

The bottom line? Yes, you can return Arlo cameras to Amazon—as long as you follow the rules. Start the return early, pack everything carefully, and double-check the seller’s policy (especially for third-party purchases). And if you’re past the 30-day window? Don’t panic. Arlo’s warranty has your back for defects, and exchanges are an option if you’d prefer a different model. At the end of the day, smart shoppers don’t just buy—they know their options. So the next time you’re unsure about an Arlo camera, remember: you’ve got 30 days to decide. That’s peace of mind, delivered.

Frequently Asked Questions

Can you return Arlo cameras to Amazon if you change your mind?

Yes, you can return Arlo cameras to Amazon within 30 days of purchase, provided they’re in new, unused condition with original packaging. Be sure to check Amazon’s return policy for any exceptions or restocking fees.

What is the return policy for Arlo cameras purchased on Amazon?

Amazon typically allows returns for Arlo cameras within 30 days, but the item must be unopened or like-new to qualify for a full refund. Open-box returns may incur a restocking fee depending on the seller.

Can you return used Arlo cameras to Amazon?

Used Arlo cameras may be eligible for return to Amazon, but they must be in good working condition with all accessories included. Refunds for used items are subject to inspection and may be partial if the product shows significant wear.

Does Amazon accept returns for defective Arlo cameras?

Yes, Amazon accepts returns for defective Arlo cameras within 30 days of delivery, and you’ll receive a full refund or replacement. For post-30-day issues, contact Arlo’s warranty support directly.

How do I return an Arlo camera to Amazon after opening it?

To return an opened Arlo camera to Amazon, go to “Your Orders,” select the item, and follow the return instructions. Ensure all parts are included, as missing items may affect your refund.

Are Arlo camera returns to Amazon free?

Most Arlo camera returns to Amazon are free if initiated within the return window and the item qualifies for prepaid shipping. However, third-party sellers or special items may charge return shipping fees.