Why Your Eufy Cam 2 Pro Is Not Detecting Motion: Common Causes and Solutions

Have you recently purchased the eufy Cam 2 Pro and are experiencing motion detection issues? Don’t worry; you’re not alone. The eufy Cam 2 Pro is a high-quality security camera that offers remarkable features and benefits, but it’s not free from hitches. One of the common issues that eufy Cam 2 Pro users face is motion detection issues.

This can be frustrating, particularly if you rely on the camera to keep your home or office secure. However, don’t panic yet. We’ve got you covered in this blog post.

The eufy Cam 2 Pro is an excellent choice for those who need a reliable security camera. It’s reliable and easy to use, making it perfect for people who aren’t tech-savvy. However, it’s not unusual to encounter issues with the motion detection feature.

The cameras can be overly sensitive, under-sensitive, or fail to detect motion altogether. These issues can occur due to a variety of reasons, including incorrect placement or the need for calibration. Fortunately, there are ways to solve these issues, and we’ll break it down into easy-to-follow steps.

Our blog post will provide you with practical solutions, including tips on how to adjust placement, the importance of firmware updates, and how to calibrate your eufy Cam 2 Pro. We’ll also provide additional tips on how to optimize your camera’s settings to ensure accurate motion detection. Whether you’re using it to watch over your home, loved ones, or office space, the eufy Cam 2 Pro is an excellent security camera that has proven beneficial to many people.

Our blog post will help you get the most out of it by solving any motion detection issues you may be experiencing. Keep reading to learn more!

Check Camera Placement

If you’re running into issues with your eufy Cam 2 Pro not detecting motion, it could be due to the placement of your camera. Often, we get so caught up in the excitement of setting up our new security system that we forget to double-check the position of our cameras. The angle of your camera can have a significant impact on its ability to detect motion.

It’s essential to ensure that your camera is placed in an area where it has a clear view of the space you want to monitor. Additionally, if your camera is too high, it may not pick up on movement that’s closer to the ground. On the other hand, if it’s placed too low, it could be triggered by animals or other non-threatening objects, causing false alerts.

Take some time to evaluate the placement of your eufy Cam 2 Pro and make any necessary adjustments.

Ensure camera is not facing direct sunlight or reflecting surfaces

If you’re setting up a security camera in your home or office, it’s important to ensure that the camera is placed correctly to get the best possible footage. One thing to keep in mind is avoiding direct sunlight or reflecting surfaces. If the camera is facing direct sunlight, the footage may appear washed out or might not show important details.

Similarly, if the camera is placed in a location where there are reflecting surfaces such as mirrors or glass windows, it might create glare and obscure the footage. When placing your camera, make sure it is not in a position where it can be affected by these issues. You want to have clear and accurate footage, without any unnecessary glare or brightness.

A well-placed camera will ensure that you have a good view of the area you want to monitor and will help you to keep your home or office secure. Always consider the placement and functionality of your camera to get the best possible results.

eufy cam 2 pro not detecting motion

Adjust Motion Detection Sensitivity

If you’re having trouble with your eufy cam 2 pro not detecting motion, adjusting the motion detection sensitivity can help solve the problem. By default, the eufy cam 2 pro is set to a medium sensitivity level, which may not be suitable for your specific environment. To adjust the sensitivity, go into your camera settings in the eufy Security app and select the camera you want to adjust.

From there, go to “Motion Detection” and adjust the sensitivity level higher or lower. Keep in mind that setting the sensitivity too high can result in false alarms from small movements such as leaves blowing in the wind. It’s recommended to test different sensitivity levels to find the right balance between detecting important motion and avoiding false alarms.

With a little bit of tweaking, your eufy cam 2 pro should be detecting motion accurately in no time.

Change motion detection settings to high or medium for increased sensitivity

Motion detection settings can be adjusted in order to increase the sensitivity of your camera. This can be helpful in detecting even the slightest movements and alerting you to any potential threats to your property. By changing the motion detection settings to high or medium, your camera will be more sensitive to movement and will trigger an alert if even the tiniest motion is detected.

On the other hand, if you set your camera to low sensitivity, it may not pick up on smaller movements and may not be as effective at protecting your property. So, it’s important to adjust your motion detection settings to a level that works best for your needs. Keep in mind that changing your camera’s motion detection settings may impact your battery life or data usage, so it’s important to find a balance between sensitivity and battery/data usage.

By adjusting your motion detection settings, you can rest assured that your camera will be more effective at keeping your property safe and secure.

Check Firmware and App Updates

If your eufy cam 2 pro is not detecting motion, the first thing to check is if there are any firmware or app updates available. These updates often contain bug fixes and improvements, which can help resolve any issues you may be experiencing with motion detection. To check for updates, simply open the eufy Security app and navigate to the settings menu.

From there, select the “Device Management” option and then tap on your eufy cam 2 pro. If there are any updates available, you should see a notification prompting you to download and install them. Keep in mind that it’s important to keep your eufy cam 2 pro and app up-to-date to ensure optimal performance and security.

Ensure the eufy app and camera firmware are updated to the latest version

Updating your eufy camera firmware and app is essential to ensure the smooth functioning of your system. Regular firmware updates provide new features, as well as fixes any bugs and security vulnerabilities. Similarly, the eufy app updates keep the application up to date and stable, ensuring that you have access to all the latest features and functionality.

It’s important to check for updates regularly to avoid missing out on any critical security patches. You can easily check for updates through the eufy app, by going to the “Device settings” and then selecting “Firmware update” and “App update.” Updating may take a few minutes, but it’s well worth it to ensure that your cameras operate at their best.

By keeping your eufy app and camera firmware up to date, you can have peace of mind knowing that your home is secure.

Test Camera’s Motion Detection Ability

If you’re experiencing issues with your eufy cam 2 pro not detecting motion, there are a few things you can try before contacting customer service. Firstly, make sure the camera is positioned correctly and in an area with adequate lighting. If the camera is facing a bright light source or is too close to the ground, it may have trouble detecting movement.

Additionally, ensure that the sensitivity settings are adjusted correctly. If they are too low, the camera might not pick up on slight movements. If they are too high, the camera could be triggered by non-moving objects like leaves blowing in the wind.

Lastly, try restarting the camera or resetting it to factory settings. Hopefully, these tips will help resolve any issues and get your eufy cam 2 pro back to detecting motion accurately.

Manually test the camera’s motion detection ability using the app’s activity zone feature

If you want to test your camera’s motion detection ability, the activity zone feature in your camera’s app is the perfect tool. This feature allows you to specify certain areas in the camera’s field of view where you want to monitor motion detection, so you can see how well the camera responds to movements in those areas. To test this feature, you can simply move objects or people around within the specified zones and see if the camera detects the movements and sends alerts to your phone.

It’s important to note that when testing motion detection, you should consider factors such as lighting conditions, camera positioning, and the sensitivity settings in the app. By manually testing the camera’s motion detection ability using the activity zone feature, you can ensure that your camera is working at its best to keep your property protected.

Reset Camera and Sync

If your eufy cam 2 pro is not detecting motion, a possible solution is to reset the camera and sync it again. This is a common issue that can occur when the camera loses connection with the base station or has a firmware glitch. To perform a reset, press and hold the sync button on the base station until the LED light blinks blue.

Then, press and hold the sync button on the camera until the LED light blinks quickly. Once both devices are back online, go to the app settings and re-sync the camera. This should resolve any motion detection issues by establishing a fresh connection between the camera and the base station.

If the problem persists, you may want to check for any obstructions in the camera’s field of view or adjust the sensitivity levels in the settings. By taking these steps, you can ensure that your eufy cam 2 pro is performing at its best and keeping your home secure.

Reset the camera by pressing and holding the sync button for 10 seconds, then re-sync with the app

When it comes to resetting and syncing your camera with the app, there are a few simple steps you can follow to make it happen. First, press and hold the sync button on your camera for at least 10 seconds. This will reset the camera and get it ready for re-syncing.

Once you’ve done this, it’s time to sync your camera with the app once again. This can usually be done by following the same steps you used when you first set up your camera. However, if you run into any issues, it’s always a good idea to refer to your camera’s user manual for more detailed instructions.

By resetting and syncing your camera with the app, you’ll be able to ensure that your camera is functioning properly and that you’re getting the most out of its features. So why not give it a try today and see how it can improve your overall camera experience?

Contact Customer Support

If you find that your eufy Cam 2 Pro is not detecting motion properly, don’t worry, you’re not alone. This can be a frustrating experience, but there are steps you can take to resolve the issue. One of the first things you should try is adjusting the sensitivity settings for the camera.

If this doesn’t work, it may be worth trying to change the positioning of the camera to get a better angle on the area you want it to monitor. If all else fails, it’s time to contact customer support. They are there to help and will be able to troubleshoot the issue with you and offer advice on how to get your camera detecting motion as it should.

Remember, they are the experts when it comes to these cameras, and they are there to help you. So don’t hesitate to get in touch if you need assistance.

If motion detection issues persist, contact eufy customer support for further assistance.

If you’re experiencing motion detection issues with your eufy device, don’t worry, there’s still hope. Your first step should be to troubleshoot the issue by checking for common problems such as low battery or interference from other devices. However, if the issue persists, it’s best to reach out to eufy customer support for further assistance.

The eufy customer support team is well-equipped to handle any type of issue, and they’re always eager to help their customers. Whether it’s a simple fix or a more complex problem, the team is always available to provide support and guide you through the process of resolving the issue. So don’t hesitate, contact eufy customer support today and get your motion detection issues resolved in no time.


Despite its advanced technology and top-of-the-line features, the eufy cam 2 pro seems to have a bit of a blind spot when it comes to detecting motion. Perhaps it’s just in need of a caffeine boost or a pair of glasses, but until then, we’ll have to keep an eye out for any shifty characters that slip by undetected. Remember, even the smartest technology can still have its quirks!”


Why is my Eufy Cam 2 Pro not detecting motion?
There could be a few reasons for this. First, ensure that your camera is properly mounted and aimed in the correct direction. Second, make sure that your camera’s firmware is up to date. Lastly, check the settings in your Eufy app to ensure that motion detection is enabled and set up correctly.

How do I troubleshoot my Eufy Cam 2 Pro’s motion detection?
If your Eufy Cam 2 Pro is not detecting motion, try resetting the camera. You can do this by unplugging it and plugging it back in. Additionally, try adjusting the camera’s sensitivity settings in the Eufy app.

Can Eufy Cam 2 Pro detect motion at night?
Yes, the Eufy Cam 2 Pro is equipped with night vision capabilities and can detect motion in low light conditions.

What is the detection range of the Eufy Cam 2 Pro?
The Eufy Cam 2 Pro has a detection range of up to 33 feet. However, this can vary based on environmental factors such as lighting conditions and weather.