Troubleshooting Guide: How to Fix Eufy Cam 2 Pro Not Detecting Motion Issues in Minutes

Have you noticed that your Eufy Cam 2 Pro is not detecting motion properly? It can be frustrating when your security camera fails to perform its primary function. However, there are a few things you can do to troubleshoot the problem before reaching out to customer support. In this blog, we will discuss some possible causes of this issue and provide you with some useful tips on how to fix it.

So, whether you’re having trouble with continuous recording, person detection, or any other motion-related problems, stay tuned as we delve into some practical solutions to get your Eufy Cam 2 Pro back on track. Let’s get started!

Check the Camera Settings

One common issue that eufy Cam 2 Pro users may encounter is the camera not detecting motion. Before panicking and assuming that your camera is broken, be sure to check the camera settings first. One possible reason for the camera’s failure to capture motion could be due to an incorrect detection zone setup.

Make sure that the camera’s detection settings are adjusted to the right parameters. Another probable cause could be related to the camera’s motion sensitivity. Check the sensitivity settings and adjust to your desired level.

Lastly, low battery levels can also be a reason why the camera fails to detect motion. Make sure to recharge or replace the battery if necessary. By taking these simple steps, the camera should begin to detect motion and provide you with the necessary peace of mind.

Ensure Motion Detection is Enabled

If you want to ensure the security of your property, the first step is to check the camera settings and make sure that motion detection is enabled. This feature is crucial because it enables the camera to detect any movement within its range and alert you via an app notification or email. It also helps reduce storage space by only recording footage when motion is detected, rather than continuously recording.

In many cases, motion detection can be adjusted to avoid false alarms, such as trees swaying in the wind or lights turning on and off. So take the time to review your camera settings and ensure that motion detection is enabled to protect your property from any unwanted activity.

eufy cam 2 pro not detecting motion

Adjust the Sensitivity Level

Adjusting the sensitivity level of your camera is an important step to ensure you capture the best photos possible in different lighting conditions. To check the camera settings, start by going to the menu and finding the sensitivity or ISO option. ISO is the measure of your camera’s sensitivity to light, and it’s essential to adjust this setting for brighter or darker scenes.

High ISO settings are useful in low light environments, but they can also introduce noise or graininess into the image. Conversely, low ISO settings provide better quality photos but require more light. By adjusting the sensitivity level settings of your camera, you can enhance the quality of your photos and create stunning images that capture the moment perfectly.

Verify Camera Positioning

If you’re experiencing issues with your eufy cam 2 pro not detecting motion, one possible cause may be incorrect camera positioning. It’s important to verify that your camera is pointed in the right direction and has an unobstructed view of the area you want to monitor. Additionally, make sure that the camera is installed at a suitable height and angle for maximum coverage.

If your camera’s view is blocked by objects such as trees or walls, it may not be able to detect motion accurately. Therefore, it’s essential to check the camera’s positioning and adjust it accordingly. By taking the necessary steps to ensure optimal camera placement, you can resolve issues with motion detection and keep your property secure.

Ensure There are No Obstructions in View

When it comes to setting up a security camera, the positioning is a critical aspect to consider. One of the essential things to check is whether there are any obstructions that could hinder the camera’s view. It’s always advisable to ensure that nothing blocks the camera’s field of view, as this could affect its functionality.

Before installing the camera, we recommend doing a test run to inspect the camera’s view and ensure it covers the entire area you want to monitor. Additionally, make sure to avoid any glare or reflections that could impact the camera’s images. A well-positioned camera will provide you with maximum coverage and significantly enhance your security measures.

By taking the time to carefully consider the positioning and placement of your security camera, you can be confident in its ability to capture the crucial footage you need to keep your property and loved ones safe and secure.

Check for Direct Sunlight or Reflections

When it comes to taking photos, camera positioning is crucial. One important factor to consider is whether there is direct sunlight or any reflections. Direct sunlight can cause harsh shadows and blown out highlights, while reflections can create unwanted glare or distracting elements in your shot.

To avoid this, try to angle your camera so that it is not facing directly towards the sun or any reflective surfaces. Additionally, positioning yourself or your subject in a shaded area can help to balance out the lighting in your photo. By verifying your camera positioning, you can ensure that your photos turn out exactly the way you envisioned them.

So, before you snap that perfect shot, take a moment to check for any potential lighting issues that could affect the quality of your photo.

Consider the Camera Angle and Distance

When setting up a camera for photography or videography, it’s crucial to consider the camera angle and distance. The position of the camera can greatly impact the final image or footage, so taking the time to verify the camera’s positioning is critical. When deciding on the angle, think about the subject and what story you want to convey.

Shooting from a low angle can make a subject appear more powerful or dominant, while shooting from a high angle can create a sense of vulnerability or weakness. The distance between the camera and subject can also have a significant impact on the final image or footage. For example, shooting from up close can create a sense of intimacy, while shooting from a distance can create more context or a sense of grandeur.

By considering the camera angle and distance, you can create more powerful and engaging visuals that effectively communicate your message.

Test and Update the Firmware

If your eufy Cam 2 Pro is not detecting motion, the first thing you should do is test and update the firmware. Firmware updates are important as they can fix bugs and improve device performance to detect motion more accurately. To update the firmware, make sure your camera is properly connected to the internet, and then access the eufy Security app on your phone.

From there, click on the Settings tab, then Firmware Update, and finally, Check for Updates. If updates are available, install them, and then test the motion detection to see if it improved. It’s also important to ensure that your camera is properly positioned and that there are no obstructions blocking its view, such as tree branches or objects in front of it.

By regularly checking for firmware updates and ensuring proper installation, you can ensure that your eufy Cam 2 Pro is always running smoothly and accurately detecting motion.

Ensure the Latest Firmware is Installed

When it comes to keeping your devices functioning properly, ensuring the latest firmware is installed is crucial. Firmware is the software embedded in your device’s hardware that controls its various functions and capabilities. Without regular updates, your device may not operate as efficiently or effectively as it could.

It’s always a good idea to regularly test the firmware to ensure everything is working as it should. If there are any issues, updating the firmware can often resolve them. Think of it like giving your car a tune-up to keep it running smoothly.

By updating the firmware on your devices, you can enjoy all the latest features and improvements while ensuring they continue to operate at their best. So be sure to check for available firmware updates on a regular basis and install them as soon as possible to keep your devices functioning at their best.

Restart the Camera and Test for Motion Detection

In order to ensure that your CCTV camera is working properly and detecting motion as desired, it’s important to test and update its firmware regularly. To start, try restarting the camera and conducting a motion detection test to ensure that it is working effectively. This can be done by adjusting the motion sensitivity settings and walking past the camera to see if it captures the movement.

In addition, regularly updating your camera’s firmware can improve its performance and fix any bugs or issues that may affect its motion detection capabilities. By following these steps and staying on top of firmware updates, your CCTV camera can maintain optimal functionality and provide reliable security for your home or business.

Contact Eufy Support

If you are experiencing issues with your eufy cam 2 pro not detecting motion, the first step is to contact eufy support. They will be able to assist you in troubleshooting the issue and provide any necessary solutions. This could be as simple as updating the firmware or adjusting the sensitivity settings.

It’s important to remember that there may be external factors affecting the camera’s ability to detect motion, such as environmental conditions or physical obstructions. Eufy support will be able to provide guidance on how to best position and configure your camera for optimal performance. Don’t hesitate to reach out to eufy support for help with any issues you are experiencing with your eufy cam 2 pro – they are there to help you get the most out of your device and keep your home or business secure.

If None of the Above Works, Reach Out to Eufy Support for Further Assistance

If you’ve exhausted all troubleshooting options and still cannot resolve your Eufy security camera issue, don’t fret. Your next step should be to contact Eufy support. They have a team of knowledgeable and experienced representatives ready and willing to assist you with any technical support you may need.

Don’t be afraid to reach out and ask for help. Their customer service is available through email, phone, or online chat, so you can choose the method that works best for you. Simply explain the issue you’re having, and they’ll guide you through the steps to resolve it.

Keep in mind that Eufy is dedicated to providing top-notch customer support, so you can be confident that they’ll do everything in their power to ensure your satisfaction. With their help, you’ll have your Eufy security cameras up and running in no time.


Well folks, it seems like the eufy cam 2 pro has a case of motion blindness. Perhaps it needs a pair of glasses or a stronger prescription. Or maybe it just needs to take a break and a bit of time to recalibrate its sensors.

In any case, let’s hope this clever cam can get back into the motion detection game soon. Until then, keep a watchful eye on your surroundings and don’t trust any motionless objects!”


Why isn’t my eufy cam 2 pro detecting motion?
There could be several reasons why your eufy cam 2 pro is not detecting motion. First, make sure that the motion detection feature is turned on. If it is on, try adjusting the sensitivity settings. Additionally, check if something is blocking the camera’s view or if the camera lens is dirty.

How do I turn on motion detection on my eufy cam 2 pro?
To turn on motion detection on your eufy cam 2 pro, open the eufy Security app and select the camera you want to turn the feature on for. Then, click on “Motion Detection” and toggle the switch to “On.”

Why is my eufy cam 2 pro detecting too much motion?
If your eufy cam 2 pro is detecting too much motion and sending you too many notifications, try adjusting the sensitivity settings to a lower level. You can also try adjusting the detection zones to only cover specific areas.

Can weather conditions affect my eufy cam 2 pro’s motion detection?
Yes, weather conditions can affect your eufy cam 2 pro’s motion detection. Heavy rain, snow, or fog can obstruct the camera’s view and cause it to miss motion. Additionally, extreme temperatures can affect the camera’s performance. It’s best to make sure the camera is installed in a sheltered area and to adjust the sensitivity settings accordingly.