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Arlo camera warranties typically last 1 year from the date of purchase, covering manufacturing defects and hardware malfunctions under normal use. Extended protection plans may be available through Arlo or third-party retailers—check your product details to confirm coverage length and eligibility.
Key Takeaways
- Check warranty length: Arlo cameras typically come with a 1-year limited warranty.
- Register immediately: Activate your warranty within 30 days of purchase for full coverage.
- Extend coverage: Purchase Arlo Secure for added protection beyond the standard warranty.
- Keep proof: Always save receipts and packaging for warranty claims.
- Review terms: Understand what’s covered—defects only, not accidental damage.
- Contact support: Reach out to Arlo for warranty questions or claim assistance.
📑 Table of Contents
- How Long Is Arlo Camera Warranty? Let’s Break It Down
- Understanding Arlo’s Standard Warranty Coverage
- How to Extend Your Arlo Warranty (And Why You Might Want To)
- How to File an Arlo Warranty Claim (Step-by-Step)
- Common Warranty Pitfalls (And How to Avoid Them)
- Arlo Warranty vs. Competitors: How Does It Stack Up?
- Final Thoughts: Is Arlo’s Warranty Worth It?
How Long Is Arlo Camera Warranty? Let’s Break It Down
So, you’ve got your eyes on an Arlo camera—or maybe you already own one. You love the sleek design, the smart features, and the peace of mind it brings. But now, a nagging question pops up: how long is the Arlo camera warranty? It’s a fair question. After all, when you’re investing in home security, you want to know you’re protected if something goes wrong. Maybe your camera starts glitching after a few months. Or perhaps the battery dies unexpectedly. Whatever the case, the warranty is your safety net.
Let me share a quick story. A friend of mine bought an Arlo Pro 3 last year. Everything was great—until the motion sensor stopped working six months in. She panicked, thinking she’d have to shell out another $200. But then she remembered the warranty. A quick check online, a simple claim, and boom—replacement sent within days. That’s the power of knowing your coverage. In this post, I’ll walk you through everything you need to know about Arlo’s warranty, from standard terms to extended options, and even some insider tips to maximize your protection. No fluff, just real talk.
Understanding Arlo’s Standard Warranty Coverage
Let’s start with the basics. The standard Arlo camera warranty is your first line of defense. It’s what you get automatically when you buy a new Arlo product. But here’s the thing: it’s not one-size-fits-all. Different models have different terms. So, let’s dig into the details.
What Does the Standard Warranty Include?
The standard warranty covers defects in materials and workmanship under normal use. Think: a camera that won’t turn on, a cracked lens from manufacturing flaws, or a battery that dies way too soon. It doesn’t cover accidental damage (like dropping it) or wear and tear from heavy use. For example, if your Arlo Ultra 2’s night vision fails after three months due to a faulty sensor, that’s covered. But if your toddler knocks it off the wall? That’s on you.
- Coverage period: Most Arlo cameras come with a one-year limited warranty.
- What’s included: Repair or replacement of defective parts, software issues tied to hardware.
- What’s excluded: Physical damage, misuse, third-party accessories, or damage from extreme weather.
Pro tip: Always register your device on Arlo’s website within 30 days of purchase. It’s easy—just log in, enter the serial number, and you’re set. This speeds up claims and keeps your warranty valid.
How Long Is Arlo Camera Warranty for Different Models?
Here’s where it gets interesting. Not all Arlo cameras have the same warranty duration. Let’s break it down:
- Arlo Pro 4 / Pro 3 / Pro 2: 1-year warranty.
- Arlo Ultra 2 / Ultra: 1-year warranty (but some retailers offer 2-year extended plans).
- Arlo Essential (Indoor/Outdoor): 1-year warranty.
- Arlo Go (LTE-enabled): 1-year warranty (plus carrier-specific terms).
- Arlo Baby: 1-year warranty (with extra scrutiny on battery life claims).
Wait—what about the Arlo Pro 5S? It’s newer, so Arlo sometimes offers limited-time promotions with extended coverage. For instance, during Black Friday 2023, some buyers got 18 months free. So, always check the product page for current deals.
How to Extend Your Arlo Warranty (And Why You Might Want To)
A one-year warranty is solid, but let’s be real: tech issues can pop up later. Maybe your camera’s battery degrades after 18 months. Or the Wi-Fi module fails in year two. That’s where extended warranty options come in. Let’s explore your choices.
Arlo Secure: More Than Just Cloud Storage
You’ve probably heard of Arlo Secure—it’s the subscription for cloud storage and AI features. But did you know it also offers extended warranty benefits? Here’s how it works:
- 12-month Arlo Secure plan: Extends hardware warranty by 12 months (total of 2 years).
- 30-day free trial: You can test it risk-free. If you cancel, your standard 1-year warranty stays intact.
- What’s covered: Same as standard warranty (defects, not accidents).
Example: Sarah bought an Arlo Ultra 2 in January 2023. She signed up for a 12-month Arlo Secure plan ($120/year). Her warranty now covers her until January 2025. If the camera’s spotlight fails in month 18, Arlo will replace it—no hassle.
Caveat: You must keep the subscription active. Cancel mid-way? The extension ends.
Third-Party Extended Warranty Plans
If Arlo Secure isn’t your thing, third-party plans can help. Retailers like Best Buy, Amazon, and Walmart offer extended coverage. Here’s what to know:
- Best Buy Protection Plan: Adds 2–4 years (total of 3–5 years). Covers accidental damage (e.g., drops, spills).
- Amazon Extended Warranty: 2-year extension (total of 3 years). No accidental damage, but covers power surges.
- Walmart Protection Plan: 3-year plan (total of 4 years). Includes “no lemon” policy—if repaired 3 times, you get a replacement.
Tip: Always compare costs. A 3-year Best Buy plan for $80 might be cheaper than 24 months of Arlo Secure ($240). But if you want cloud storage too, Arlo Secure could be the better deal.
How to File an Arlo Warranty Claim (Step-by-Step)
So, your camera’s acting up. Now what? Filing a warranty claim with Arlo is straightforward—if you know the steps. I’ve helped a dozen friends do this, and it’s way easier than you’d think.
Step 1: Diagnose the Issue
Not all problems are warranty-eligible. First, rule out user error. Try these fixes:
- Restart the camera (press and hold the sync button for 10 seconds).
- Recharge the battery (low power can cause glitches).
- Update the Arlo app and firmware (bugs are often patched).
- Check Wi-Fi signal strength (weak connection = false “offline” alerts).
If the issue persists, move to step 2.
Step 2: Gather Your Proof
Arlo needs documentation. Collect:
- Proof of purchase: Receipt or order confirmation (PDF or screenshot).
- Serial number: Found on the camera or original packaging.
- Photos/videos: Show the defect (e.g., a flickering screen or error message).
Example: Tom’s Arlo Pro 4 kept disconnecting. He filmed a video of the app showing “camera offline” despite full battery. That video was key to his claim.
Step 3: Submit the Claim
Go to Arlo’s Warranty Support Page and fill out the form. Be specific:
- Describe the problem (e.g., “Camera won’t charge after 8 months”).
- Attach your proof (receipt, serial number, video).
- Select “Repair” or “Replacement” (replacement is faster).
Arlo usually responds within 3–5 business days. If approved, they’ll send a prepaid shipping label. Pack the camera securely (use original packaging if possible) and drop it off at the courier.
Pro tip: Use tracked shipping. I once lost a camera in transit—no tracking, no refund. Lesson learned.
Common Warranty Pitfalls (And How to Avoid Them)
Warranties sound great in theory, but real-world issues can trip you up. Let’s talk about the sneaky pitfalls and how to dodge them.
Voiding Your Warranty Unintentionally
Some actions can void your warranty—even if you didn’t mean to. Watch out for:
- Using third-party batteries: Arlo’s warranty covers only Arlo-branded batteries. A cheap knockoff might save $20 but risk your coverage.
- DIY repairs: Opening the camera or replacing parts yourself voids the warranty. (Yes, even if you’re “just cleaning the lens.”)
- Modifying firmware: Jailbreaking or rooting the device is a big no-no.
Story: Lisa used a third-party solar panel with her Arlo Pro 3. When the camera overheated, Arlo denied her claim—citing “non-approved accessories.” Oops.
Misunderstanding “Normal Use”
Arlo’s warranty assumes “normal use.” But what does that mean? Here’s the fine print:
- Outdoor cameras: Must be installed in a covered area (not directly exposed to rain/snow).
- Temperature limits: Arlo Pro 4 works from -20°F to 140°F. Using it in a desert or tundra? Not covered.
- Mounting: Use Arlo-approved mounts. A $10 wall bracket from eBay might fail—and void coverage.
Tip: Check your camera’s manual for “environmental specifications.” When in doubt, call Arlo support.
Delayed Claims Due to Paperwork
One of the biggest delays? Missing documents. Arlo won’t process claims without:
- Proof of purchase (no receipt = no claim).
- Serial number (can’t be blurry or partial).
- Clear photos of the defect.
Solution: Scan your receipt and save it to the cloud. Take a photo of the serial number when you first unbox the camera. Trust me, you’ll thank yourself later.
Arlo Warranty vs. Competitors: How Does It Stack Up?
You’re not married to Arlo. Maybe you’re comparing it to Ring, Nest, or Eufy. Let’s see how Arlo’s warranty measures up.
Warranty Duration Comparison
| Brand | Standard Warranty | Extended Options | Accidental Damage |
|---|---|---|---|
| Arlo | 1 year | Arlo Secure (1-year extension), third-party plans | No (unless via third-party) |
| Ring | 1 year (2 years for Ring Alarm) | Ring Protect (extends warranty + cloud storage) | No |
| Google Nest | 1 year | None (but Google Store offers 2-year plan) | No |
| Eufy | 1 year | EufyCare (2-year extension, covers accidents) | Yes (with EufyCare) |
Key takeaways:
- Arlo vs. Ring: Both offer 1-year standard, but Ring’s Protect plan is cheaper ($3/month vs. Arlo’s $10/month). However, Arlo’s AI features are more advanced.
- Arlo vs. Eufy: Eufy’s EufyCare covers accidents—Arlo doesn’t (unless you buy third-party). But Arlo’s cameras are more weather-resistant.
- Arlo vs. Nest: Nest has no built-in extended warranty, but Google’s 2-year plan (via the store) is a good alternative.
Customer Service Experience
Warranty isn’t just about duration—it’s about how easy it is to get help. From my experience:
- Arlo: Support is hit-or-miss. Email responses take 2–3 days. Phone support is faster but only for urgent issues (e.g., “camera not working at all”).
- Ring: Chat support is quick (under 10 minutes). Phone wait times: 15–30 minutes.
- Nest: Google’s support is stellar—24/7 chat and phone. But their warranty is shorter.
Bottom line: If you value fast support, Nest wins. If you want longer coverage, Arlo or Eufy might be better.
Final Thoughts: Is Arlo’s Warranty Worth It?
Let’s wrap this up. So, how long is the Arlo camera warranty? The answer depends:
- Standard warranty: 1 year for all models (with rare promotions for longer).
- Extended options: Up to 2 years with Arlo Secure or 3–5 years with third-party plans.
- Best for: Tech-savvy users who want cloud storage + warranty (Arlo Secure) or those who prefer third-party flexibility.
Is it the best in the market? Not quite—Eufy’s accident coverage and Nest’s support are strong contenders. But Arlo strikes a balance between features, reliability, and warranty options. Plus, their 1-year standard warranty is industry-standard, so you’re not losing out.
My advice? If you’re buying an Arlo camera:
- Register it immediately. No registration, no warranty.
- Consider Arlo Secure if you use cloud storage. The warranty extension is a bonus.
- Buy a third-party plan if you want accident coverage. Best Buy’s plan is my top pick.
- Keep your paperwork organized. A digital folder with receipts, serial numbers, and photos will save you time later.
At the end of the day, a warranty is like insurance: you hope you never need it, but you’ll be glad it’s there if you do. Arlo’s warranty isn’t perfect, but with a little planning, it can give you the protection you need. Now go enjoy your camera—and peace of mind.
Frequently Asked Questions
How long is the Arlo camera warranty for standard purchases?
The standard Arlo camera warranty lasts for **1 year** from the date of purchase, covering manufacturing defects and hardware malfunctions. This applies to most Arlo devices, including Pro and Ultra series cameras.
Does the Arlo warranty length vary by product model?
Yes, while most Arlo cameras come with a 1-year warranty, select models like the Arlo Essential series may have slightly different terms. Always check the warranty card or Arlo’s official website for model-specific details.
Can I extend the Arlo camera warranty beyond 1 year?
Yes, Arlo offers optional **extended warranty** plans through Arlo Secure subscriptions, which can provide up to 2 years of coverage. This adds protection for accidental damage and advanced replacements.
Is the Arlo warranty valid if I buy from a third-party retailer?
Yes, the Arlo camera warranty applies regardless of where you purchase, as long as the seller is authorized. Keep your receipt to validate the warranty period and coverage.
What does the Arlo camera warranty cover, and for how long?
The 1-year Arlo warranty covers defects in materials and workmanship but excludes damage from misuse or accidents. For extended protection, consider adding Arlo Secure’s 24/7 support and replacement services.
How do I check my remaining Arlo warranty time?
Log into your Arlo account, navigate to “My Devices,” and select your camera to view warranty expiration dates. You’ll also receive email reminders as your warranty period nears its end.