How to Add Users to Aqara Doorbell in Simple Steps

Adding users to your Aqara Doorbell is quick and secure—simply open the Aqara app, navigate to device sharing, and invite members via email or QR code. Ensure each user has the app installed and accepts the invite to enable full access to live feeds, motion alerts, and two-way audio. Perfect for family or roommates who need real-time doorbell control.

Key Takeaways

• Open the Aqara app and select your doorbell to begin user management.
• Tap “Shared Users” to access the invite menu for new users.
• Enter their email to send a secure invitation instantly.
• Assign access levels like live view or full control as needed.
• Confirm permissions to ensure users receive correct doorbell access.
• Revoke access anytime through the app’s shared users section.

Why Adding Users to Your Aqara Doorbell Matters

The Aqara Doorbell has revolutionized smart home security with its sleek design, real-time video streaming, two-way audio, and seamless integration into the Aqara ecosystem. Whether you’re monitoring deliveries, greeting guests, or keeping an eye on your property remotely, this smart doorbell offers peace of mind and convenience. However, one of its most powerful features—user sharing—is often overlooked. Adding users to your Aqara Doorbell isn’t just about convenience; it’s about collaborative home security. When family members, roommates, or trusted neighbors can access the doorbell feed, everyone stays informed, and no critical alerts are missed.

Imagine this scenario: You’re at work when the doorbell rings. Your spouse is in another room with headphones on, your kids are playing outside, and your elderly parent is napping. Without user access, the doorbell alert might go unnoticed. But when you’ve added users to your Aqara Doorbell, everyone receives a notification on their smartphone, ensuring someone is always available to respond. This feature is especially valuable for households with multiple adults, rental properties, or homes with caregivers. In this guide, we’ll walk you through how to add users to your Aqara Doorbell in simple, actionable steps—ensuring your smart home works for everyone.

Understanding Aqara Doorbell User Access Levels

Before diving into the technical steps, it’s essential to understand how Aqara manages user permissions. Unlike some smart devices that offer a one-size-fits-all access model, Aqara provides role-based access control, giving you flexibility in how much control you grant to each user. This ensures security while enabling collaboration.

Primary vs. Shared User Roles

The Primary User (typically the account holder who set up the doorbell) has full administrative control. This includes:

• Adding or removing other users
• Changing device settings (e.g., motion detection sensitivity, notification preferences)
• Managing firmware updates
• Accessing event history and cloud storage settings
• Deleting the device from the account

On the other hand, Shared Users have limited but still highly functional access. They can:

• View live video feeds
• Receive doorbell press and motion detection alerts
• Use two-way audio to speak to visitors
• Access recorded clips (if cloud or local storage is enabled)
• Adjust notification settings for their own devices

Why Permissions Matter: A Real-World Example

Consider a family of four: two parents, a teenage child, and a grandparent. The parents are the primary users, managing all device configurations. The teenager, who often comes home late, is added as a shared user so they can see who’s at the door when the parents aren’t home. The grandparent, who may not be tech-savvy, is also added but with simplified notifications to avoid confusion. This tiered access model ensures everyone benefits from the doorbell without compromising security or control.

Pro Tip: Always communicate with users about their access level. For instance, explain to shared users that they can’t delete the device or change Wi-Fi settings. This prevents accidental misconfigurations and builds trust in the system.

Prerequisites for Adding Users to Your Aqara Doorbell

Before you can add users, you need to ensure your Aqara ecosystem is properly set up and meets the technical requirements. Skipping these steps can lead to failed invitations or connectivity issues.

1. Verify Aqara App and Firmware Versions

Ensure you’re using the latest version of the Aqara Home app (available on iOS and Android). Older versions may lack user-sharing features or have bugs that prevent invitations from being sent. To check:

• Open your device’s app store (App Store or Google Play Store)
• Search for “Aqara Home”
• Update if an update is available

Similarly, check your doorbell’s firmware. Outdated firmware can cause compatibility issues. To update:

• Open the Aqara Home app
• Tap on your doorbell device
• Go to “Settings” > “Firmware Update”
• Follow the on-screen instructions to update (ensure the doorbell is charged or hardwired)

2. Confirm Internet and Network Stability

User invitations and real-time streaming require a stable internet connection. Test your Wi-Fi signal strength at the doorbell’s location using a speed test app (e.g., Speedtest by Ookla). Aim for at least 10 Mbps upload/download speeds. If the signal is weak:

• Reposition your router or use a Wi-Fi extender
• Switch to a 5 GHz network if the doorbell supports it (check device specs)
• Ensure no major obstructions (e.g., metal doors, thick walls) block the signal

3. Prepare User Information

You’ll need the email address or phone number associated with the recipient’s Aqara account. If they don’t have an account, they’ll need to create one before accepting your invitation. Encourage them to:

• Download the Aqara Home app
• Sign up with their email or phone
• Verify their account (check spam/junk folders for verification emails)

Tip: If adding a child under 13, use a family email or consult Aqara’s privacy policy regarding minor accounts.

4. Check Storage and Subscription Status

If you’re using cloud storage (e.g., Aqara Cloud or third-party integrations like Google Drive), ensure your subscription is active. Shared users need access to storage to view recorded clips. If using local storage (microSD card), confirm it’s inserted and formatted correctly.

Step-by-Step Guide: How to Add Users to Aqara Doorbell

Now that you’ve prepared, let’s walk through the process of adding users. The steps are nearly identical across iOS and Android, with minor UI differences.

Step 1: Open the Aqara Home App

Launch the app and ensure you’re logged into your primary account. Tap on your Aqara Doorbell from the home screen. You should see the live video feed or a preview thumbnail.

Step 2: Navigate to Device Sharing

• Tap the gear icon (⚙️) in the top-right corner to open device settings.
• Scroll down and select “Device Sharing” or “Share This Device”.
• If prompted, confirm you want to share the device (e.g., “Share Doorbell with Others”).

Step 3: Enter User Information

• Choose whether to share via email or phone number.
• Enter the recipient’s contact information. For multiple users, tap “Add Another User” and repeat.
• Optionally, add a personal message (e.g., “Hi Sarah, I’ve added you to our doorbell so you can see deliveries when I’m not home!”).

Step 4: Set Access Permissions

Here’s where you customize what the user can do. Toggle on/off the following:

• View Live Video: Allows real-time streaming.
• Receive Notifications: Sends alerts for doorbell presses and motion.
• Use Two-Way Audio: Lets them speak to visitors.
• Access Recordings: Enables viewing of saved clips (requires storage).
• Adjust Notification Settings: Lets them customize their own alerts.

Example: For a neighbor helping with package deliveries, you might enable “View Live Video” and “Receive Notifications” but disable “Two-Way Audio” to prevent them from speaking to visitors.

Step 5: Send the Invitation

• Tap “Send” or “Share”.
• A confirmation message appears: “Invitation sent to [email/phone].”

Step 6: User Accepts the Invitation

The recipient will receive a notification (app, email, or SMS) with a link. They must:

• Open the link (or the Aqara app).
• Tap “Accept” or “Join Shared Device.”
• Log in to their Aqara account (or create one if new).

Once accepted, the doorbell appears in their app’s device list. They can now access it based on the permissions you set.

Troubleshooting Tip: If the invitation doesn’t arrive, check the recipient’s spam folder or ask them to search for “Aqara” in their email. You can resend the invitation from the “Device Sharing” menu.

Managing and Modifying User Access

Adding users is just the beginning. Over time, you may need to adjust permissions, remove users, or troubleshoot access issues. Here’s how to manage your shared users effectively.

Editing User Permissions

To change what a user can do:

• Go to your doorbell’s “Device Sharing” settings.
• Tap on the user’s name or email.
• Toggle permissions on/off as needed.
• Tap “Save” or “Update.”

Example: If your roommate moves out, you might disable “View Live Video” but keep “Receive Notifications” active for a transition period.

Removing a User

To remove a user entirely:

• Open “Device Sharing.”
• Tap the user’s name.
• Select “Remove” or “Unshare Device.”
• Confirm the action.

The user will no longer see the doorbell in their app, and they’ll stop receiving notifications. Note: This doesn’t delete any recordings they may have saved locally.

Handling Access Issues

If a shared user reports problems:

• Can’t see the doorbell? Ensure they accepted the invitation and logged in.
• No notifications? Check their app settings (Settings > Notifications) and device permissions (e.g., allow Aqara to send alerts).
• Video not loading? Verify their internet connection and storage access.
• Two-way audio not working? Ensure their phone’s microphone is enabled and permissions are granted.

Best Practices for User Management

• Regular Reviews: Audit user access every 3-6 months (e.g., remove ex-roommates, update permissions for new family members).
• Clear Communication: Notify users before removing or changing permissions.
• Emergency Contacts: Add trusted neighbors or relatives as backup users for vacations or emergencies.
• Child Safety: For kids, disable “Two-Way Audio” to prevent accidental interactions with strangers.

Advanced Tips and Troubleshooting

For power users, here are advanced techniques and solutions to common problems.

Leveraging Aqara’s Ecosystem for Multi-User Scenarios

Combine your doorbell with other Aqara devices for enhanced user experiences:

• Aqara Hubs: Use a Hub M1S or Hub E1 to extend range and improve reliability for shared users.
• Smart Locks: Grant shared users access to unlock the door remotely (via Aqara Lock integration).
• Scene Automation: Create a “Welcome Home” scene that triggers when a user’s phone connects to Wi-Fi, showing the doorbell feed on an Aqara Display.

Data Table: User Access Comparison

Feature	Primary User	Shared User
View Live Video	✅ Yes	✅ Yes (if enabled)
Two-Way Audio	✅ Yes	✅ Yes (if enabled)
Receive Notifications	✅ Yes	✅ Yes (if enabled)
Access Recordings	✅ Yes	✅ Yes (if storage enabled)
Change Device Settings	✅ Yes	❌ No
Add/Remove Users	✅ Yes	❌ No
Delete Device	✅ Yes	❌ No

Troubleshooting Common Issues

Problem: Invitation not delivered.
Solution: Resend via email (not SMS), ensure the recipient’s email isn’t blocked, or try a different contact method.

Problem: User can’t access recordings.
Solution: Check storage status (cloud/local) and ensure “Access Recordings” is enabled in their permissions.

Problem: Delayed notifications.
Solution: Restart the doorbell, check Wi-Fi signal, or disable battery-saving modes on the user’s phone.

Problem: User accidentally removed.
Solution: Re-invite them and double-check permissions before sending.

Conclusion: Empower Your Household with Shared Access

Adding users to your Aqara Doorbell transforms it from a solo security tool into a collaborative home monitoring system. By following the steps outlined—understanding access levels, preparing your setup, inviting users, and managing permissions—you ensure that everyone in your household or trusted circle can participate in home security. Whether it’s a spouse checking for deliveries, a neighbor keeping an eye while you’re away, or a caregiver monitoring arrivals, shared access enhances convenience, safety, and peace of mind.

Remember, smart home technology should simplify life, not complicate it. The Aqara Doorbell’s user-sharing feature is designed for flexibility, allowing you to tailor access to each individual’s needs. Regularly review your user list, communicate changes, and leverage integrations with other Aqara devices for a seamless experience. With the right setup, your doorbell becomes more than just a camera—it becomes a connected hub for your home’s security network. So go ahead, invite those who matter, and let your Aqara Doorbell work smarter for everyone.

Frequently Asked Questions

How do I add users to my Aqara Doorbell for shared access?

To add users to your Aqara Doorbell, open the Aqara app, select your doorbell, and tap “Shared Access.” Invite new users via their email or app ID, and they’ll receive access to live view and notifications. This makes it easy for family members or roommates to monitor the doorbell remotely.

Can I grant temporary access to guests using the Aqara Doorbell?

Yes, you can add users to Aqara Doorbell with temporary access by setting an expiration date during the sharing process. This is ideal for guests or service providers who only need short-term access to the doorbell’s features.

Why can’t the added user see the Aqara Doorbell in their app?

If the added user doesn’t see the doorbell, ensure they’ve accepted the invitation and logged into the same Aqara app account. Also, check that the doorbell is online and properly connected to the app under your account.

Is it possible to limit what added users can do with the Aqara Doorbell?

Yes, when you add users to Aqara Doorbell, you can customize their permissions—like restricting them from deleting recordings or adjusting settings. This ensures primary control stays with the admin while allowing others to view or answer the door.

How many users can I share my Aqara Doorbell with at once?

The Aqara app allows you to share your doorbell with up to 10 users simultaneously. Each user must have their own Aqara account to receive notifications and access the doorbell’s live feed.

Do added users need the Aqara app to use the doorbell?

Yes, anyone you add to your Aqara Doorbell must install the Aqara app and log in with their own account to receive alerts and view the camera feed. The app is required for full functionality, including two-way talk and motion detection.