Having trouble with your Ezviz device? Need to delete it from an old account? This guide will help. Follow these steps to make the process simple and easy. Let’s get started!
Why Delete an Ezviz Device from a Previous Account?
Sometimes, you need to delete an Ezviz device from an old account. Maybe you sold it or gave it to someone else. Deleting the device will let the new owner use it. It also keeps your information safe.
Things You Need Before You Start
Before you delete the device, you need a few things:
- The Ezviz app on your phone or tablet.
- Your Ezviz account login details.
- The device you want to delete.
Step-by-Step Guide to Delete an Ezviz Device
Follow these steps to delete your Ezviz device from a previous account:
Step 1: Open The Ezviz App
First, open the Ezviz app on your phone or tablet. Make sure you are logged in. If you are not logged in, enter your username and password.
Step 2: Go To Device List
Once you are logged in, go to the device list. This shows all the devices linked to your account. Find the device you want to delete.
Step 3: Select The Device
Tap on the device you want to delete. This will open the device settings. Here, you can manage different settings for the device.
Step 4: Delete The Device
In the device settings, look for the delete option. It might say “Remove Device” or “Delete Device.” Tap on this option.
Step 5: Confirm Deletion
A message will pop up asking if you are sure. Confirm that you want to delete the device. The device will be removed from your account.
What Happens After You Delete the Device?
After you delete the device, it is no longer linked to your account. The new owner can now add it to their account. They will need to follow the setup steps in the Ezviz app.
Common Problems and Solutions
Sometimes, you might face problems while deleting the device. Here are some common issues and how to fix them:
Problem: Can’t Find The Device
Solution: Make sure you are logged into the correct account. Double-check the device list. Restart the app if needed.
Problem: Delete Option Not Available
Solution: Make sure you have the latest version of the app. Update the app if needed. If the problem continues, contact Ezviz support.
Problem: Device Still Linked After Deletion
Solution: Restart the app and check again. If the device is still there, try deleting it again. If it still does not work, contact Ezviz support.
Contacting Ezviz Support
If you have tried everything and still have problems, contact Ezviz support. They can help you with any issues. Visit the Ezviz website for contact details.
Tips to Avoid Future Problems
Here are some tips to avoid problems in the future:
- Keep your app updated.
- Always log out if you give your device to someone else.
- Make sure to delete the device before selling or giving it away.
Conclusion
Deleting an Ezviz device from a previous account is simple. Follow the steps in this guide to do it easily. If you face any problems, try the solutions mentioned. Contact Ezviz support if needed. Keeping your devices and accounts secure is important. Follow these tips to avoid future problems. Good luck!