How to Factory Reset Aqara Doorbell Camera in Minutes

Factory reset your Aqara Doorbell Camera in under 5 minutes by holding the reset button for 10 seconds until the LED flashes red—this erases all settings and restores default configuration. No app or Wi-Fi needed, making it ideal for troubleshooting or preparing the device for a new user.

Key Takeaways

• Locate the reset button: Find the pinhole on the device’s side or back.
• Press and hold: Use a paperclip to hold the button for 10 seconds.
• Wait for LED feedback: A flashing light confirms the reset process has started.
• Reconfigure after reset: Reconnect to Wi-Fi and pair with the Aqara app.
• Check firmware updates: Ensure the latest version is installed post-reset.
• Backup settings first: Save configurations to avoid losing custom preferences.

Understanding the Need for a Factory Reset

Smart home devices like the Aqara Doorbell Camera have become essential components of modern security systems. These devices offer real-time surveillance, two-way communication, and seamless integration with other smart home ecosystems. However, there are times when performance issues, connectivity glitches, or the need to repurpose the device necessitate a factory reset. Whether you’re troubleshooting persistent bugs, preparing to gift or sell your doorbell, or simply starting fresh after a software update, knowing how to factory reset Aqara Doorbell Camera is a crucial skill for any user.

A factory reset returns the device to its original out-of-the-box state, erasing all personalized settings, Wi-Fi credentials, paired sensors, and user data. This process can resolve a variety of problems, including unresponsive apps, failed firmware updates, or incorrect device behavior. However, it’s important to understand that a reset is irreversible—once completed, all data stored locally on the device (if applicable) and in the cloud (linked to your account) will be permanently deleted unless backed up. This guide will walk you through the entire process, ensuring you perform the reset safely, efficiently, and with minimal downtime. Whether you’re a tech-savvy homeowner or a first-time smart device user, this comprehensive tutorial will help you factory reset Aqara Doorbell Camera in minutes without compromising your smart home setup.

Prerequisites Before Resetting Your Aqara Doorbell Camera

Backup Important Data and Recordings

Before initiating a factory reset, it’s critical to back up any important data. While Aqara devices typically rely on cloud storage (via Aqara Home or Apple HomeKit), some models may support local storage through microSD cards or HomeKit Secure Video. If your doorbell has been recording locally, remove the microSD card and save the footage to your computer or an external drive. For cloud-based recordings, ensure your subscription (if applicable) is active and that you’ve exported or downloaded any essential clips. Pro tip: Label your recordings by date and event type for easier retrieval later.

• Check if your model supports microSD (e.g., Aqara G2H Pro)
• Use a card reader to transfer files safely
• Log into your Aqara account and verify cloud recordings are synced

Unpair from Smart Home Ecosystems

The Aqara Doorbell Camera often integrates with platforms like Apple HomeKit, Google Home, or Amazon Alexa. A factory reset doesn’t automatically remove it from these ecosystems, which can cause conflicts during re-pairing. To avoid this:

• Apple HomeKit: Open the Home app, tap the doorbell, then select “Remove Accessory.” Confirm removal and delete from the Home app.
• Google Home: Open the Google Home app, tap the device, go to Settings > Remove, and confirm.
• Amazon Alexa: Open the Alexa app, go to Devices > Cameras, select the doorbell, and choose “Delete.”

Failing to unpair can result in “device already in use” errors when setting it up again. Additionally, remove the device from the Aqara Home app by going to Devices > [Doorbell Name] > Settings > Remove Device.

Gather Required Tools and Information

Ensure you have the following before starting the reset:

• Stable Wi-Fi network (2.4 GHz band only—Aqara doorbells don’t support 5 GHz)
• Smartphone or tablet with the Aqara Home app installed
• Aqara account credentials (email and password)
• Original packaging (optional, for QR code if needed)
• Small pin or paperclip (for physical reset button)

Note: Aqara doorbells require a 2.4 GHz Wi-Fi network. Dual-band routers should have the 2.4 GHz network enabled and preferably named separately (e.g., “Home-2.4”) to avoid confusion.

Step-by-Step Guide: How to Factory Reset Aqara Doorbell Camera

Method 1: Soft Reset via Aqara Home App (Recommended)

The easiest and safest way to factory reset Aqara Doorbell Camera is through the official Aqara Home app. This method is non-invasive and preserves device integrity. Follow these steps:

1. Open the Aqara Home app on your smartphone or tablet.
2. Tap on the doorbell device from the home screen or device list.
3. Navigate to the Settings icon (usually a gear symbol) in the top-right corner.
4. Scroll down to find the “Reset” or “Factory Reset” option. The exact wording may vary by firmware version (e.g., “Restore to Factory Settings”).
5. Tap on it and confirm the action when prompted. You may be asked to enter your Aqara account password for security.
6. The app will initiate the reset process. The doorbell’s indicator light will begin flashing rapidly (usually blue or white) to indicate the reset is in progress.
7. Wait 1–2 minutes. The light will stabilize or turn off, signaling completion.

Tip: If the app fails to recognize the device during reset, ensure Bluetooth is enabled on your phone—Aqara devices often use Bluetooth for initial communication.

Method 2: Hard Reset Using Physical Button (For Unresponsive Devices)

If the Aqara Doorbell Camera is frozen, unresponsive, or the app cannot connect, a hard reset using the physical reset button is required. This method bypasses the app and triggers a reset directly on the hardware.

1. Locate the reset button on your doorbell. It’s typically a small pinhole on the back or side of the device, covered by a rubber flap (especially on outdoor models).
2. Use a paperclip, SIM ejector tool, or small pin to press and hold the button.
3. Press and hold for 10–15 seconds. Do not release too early—some users mistakenly press for only 3–5 seconds, which may only restart the device instead of resetting it.
4. Observe the LED indicator. It will flash rapidly (often blue or white) for 30–60 seconds during the reset.
5. Once the light stabilizes or turns off, the reset is complete. The device will restart and enter pairing mode.

Important: Avoid using excessive force when pressing the button. The pinhole is delicate, and damage could void your warranty.

Verifying the Reset Was Successful

After completing either method, verify the reset:

• The doorbell should no longer appear in your Aqara Home app or connected smart home platforms.
• The LED light should flash in a pairing pattern (e.g., slow blue pulses) when powered on, indicating it’s ready for setup.
• Attempt to reconnect: Open the Aqara Home app, tap “+” > “Add Device,” and follow the on-screen instructions. If the doorbell appears in the list, the reset worked.

If the device still shows as “connected” in the app after a hard reset, try restarting your phone and router, then repeat the physical reset.

Troubleshooting Common Reset Issues

Doorbell Doesn’t Enter Pairing Mode After Reset

One of the most common post-reset problems is the device failing to enter pairing mode. Here’s how to fix it:

• Check power supply: Ensure the doorbell is receiving stable power. Hardwired models should have 16–24V AC from the transformer. Battery-powered models should have fresh batteries (e.g., AA lithium for G2H).
• Reset the transformer: For hardwired units, turn off the circuit breaker, wait 30 seconds, then turn it back on. This resets the power cycle.
• Remove from Aqara account: Even after a factory reset, the device might still be linked to your account. Log into your Aqara account via web browser, go to “Devices,” and manually remove it.
• Update the Aqara Home app: An outdated app may not recognize the reset. Update to the latest version from the App Store or Google Play.

App Shows “Device Already in Use” Error

This error occurs when the doorbell is still registered under your account or another user’s account. Solutions include:

• Log into your Aqara account on a web browser and check “My Devices.” Remove the doorbell manually.
• If the device was previously used by someone else (e.g., a tenant), contact Aqara Support with proof of purchase to request a full unregistration.
• For HomeKit users: Open the Home app, tap the home icon, go to Home Settings > People, and ensure no one else has access. Then re-remove the accessory.

Wi-Fi Connectivity Problems Post-Reset

After resetting, the doorbell may struggle to connect to Wi-Fi. Try these fixes:

• Ensure 2.4 GHz network: Double-check your router settings. Some routers auto-switch bands, which can confuse the doorbell.
• Reduce signal interference: Move the doorbell closer to the router temporarily during setup. Avoid thick walls, metal surfaces, or appliances like microwaves.
• Restart the router: Power cycle your router and modem to refresh the network.
• Use a Wi-Fi extender: If the doorbell is far from the router, install a mesh Wi-Fi system or extender near the front door.

Example: A user in a two-story home placed a TP-Link RE605X Wi-Fi extender near the front door. The Aqara G2H, which previously failed to connect, paired successfully on the first attempt.

Re-Configuring Your Aqara Doorbell After Reset

Re-Pairing with the Aqara Home App

Once the reset is confirmed, it’s time to set up the doorbell again. Follow these steps:

1. Open the Aqara Home app and tap the “+” icon.
2. Select “Add Device” and choose “Camera & Doorbell.”
3. Scan the QR code on the back of the doorbell or in the original box. If the QR code is damaged, select “Manual Setup” and follow the prompts.
4. Connect to your 2.4 GHz Wi-Fi network. Enter the password carefully—Aqara is case-sensitive.
5. Wait for the device to connect. The app will show progress bars for Wi-Fi, firmware, and pairing.
6. Name your doorbell (e.g., “Front Door Camera”) and assign it to a room.

Re-Enabling Smart Home Integrations

After re-pairing with Aqara, reconnect to your smart home platforms:

• Apple HomeKit: In the Aqara app, go to Device Settings > HomeKit Setup. Tap “Add to Home” and follow the Home app instructions.
• Google Home: Open Google Home, tap “+”, select “Set up device,” then “Works with Google.” Search for Aqara and link your account.
• Amazon Alexa: In the Alexa app, tap “Devices” > “+” > “Add Device” > “Camera.” Choose Aqara and follow the setup.

Customizing Settings and Features

Re-enable your preferred settings:

• Motion Detection Zones: Define areas where motion should trigger alerts (e.g., sidewalk but not street).
• Night Vision: Adjust IR brightness based on ambient light (e.g., dimmer for urban areas with streetlights).
• Notification Settings: Choose whether to receive alerts for motion, doorbell presses, or both.
• Two-Way Audio: Test the microphone and speaker for clarity.
• Firmware Updates: Check for updates in the Aqara app to ensure you have the latest security patches and features.

Best Practices and Pro Tips for Future Resets

When to Perform a Factory Reset

Use a factory reset as a last resort, but consider it in these scenarios:

• Persistent app crashes or freezes
• Failed firmware updates
• Incorrect time/date settings that won’t sync
• Preparing to sell, gift, or relocate the device
• Resolving “ghost” notifications or false motion alerts

Avoid frequent resets—they can wear down the device’s internal memory over time.

Maintaining Device Health to Avoid Resets

Prevent issues with regular maintenance:

• Monthly checks: Test the doorbell, clean the lens with a microfiber cloth, and verify Wi-Fi signal strength.
• Update firmware: Enable auto-updates in the Aqara app or check manually every 3 months.
• Monitor power: For battery models, replace batteries every 6–12 months (lithium preferred). For hardwired units, test the transformer voltage annually.
• Secure Wi-Fi: Use WPA2 or WPA3 encryption and a strong password to prevent unauthorized access.

Data Table: Aqara Doorbell Models and Reset Methods

Model	App Reset Supported	Physical Reset Button	Power Source	Wi-Fi Band	Local Storage
Aqara G2H Pro	Yes	Yes (side pinhole)	Battery or Wired	2.4 GHz	microSD (up to 32GB)
Aqara G2H (HomeKit)	Yes	Yes (back cover)	Battery	2.4 GHz	None (cloud only)
Aqara G3	Yes	Yes (side)	Battery	2.4 GHz	microSD (up to 32GB)
Aqara Doorbell Camera (EU)	Yes	Yes (under battery cover)	Battery	2.4 GHz	None

Understanding your specific model ensures you use the correct reset method. Always refer to the user manual if unsure.

Conclusion

Knowing how to factory reset Aqara Doorbell Camera in minutes is a vital skill for maintaining a secure, functional, and reliable smart home. Whether you’re troubleshooting technical issues, preparing for a new owner, or simply refreshing your setup, this guide has equipped you with the knowledge to perform a reset safely and efficiently. From backing up data and unpairing from ecosystems to executing both app-based and physical resets, every step is designed to minimize downtime and prevent common pitfalls.

Remember, a factory reset is more than just a technical fix—it’s an opportunity to optimize your smart doorbell’s performance. After resetting, take the time to reconfigure settings thoughtfully, re-enable integrations, and implement best practices like regular firmware updates and power checks. With the right approach, your Aqara Doorbell Camera will continue to deliver crisp video, reliable alerts, and seamless connectivity for years to come. So the next time your smart doorbell acts up, don’t panic—just follow this guide, reset with confidence, and get back to enjoying a smarter, safer home.

Frequently Asked Questions

How do I factory reset my Aqara Doorbell Camera?

To factory reset your Aqara Doorbell Camera, press and hold the reset button (usually located on the side or back) for 10–15 seconds until the LED flashes rapidly. This will restore the device to its default settings and disconnect it from your network.

Where is the reset button on my Aqara Doorbell Camera?

The reset button is typically a small pinhole on the side or underside of the Aqara Doorbell Camera. Use a paperclip or SIM ejector tool to press and hold it for 10–15 seconds to trigger the factory reset.

Will a factory reset delete all my Aqara Doorbell Camera settings?

Yes, a factory reset will erase all custom settings, Wi-Fi credentials, and paired devices. You’ll need to reconfigure the doorbell camera from scratch after the reset.

How long does it take to factory reset an Aqara Doorbell Camera?

The process takes less than 2 minutes. After holding the reset button for 10–15 seconds, wait for the LED to flash rapidly, indicating the reset is complete and the device is ready for re-pairing.

Why isn’t my Aqara Doorbell Camera responding to the factory reset?

If the reset fails, ensure you’re holding the button long enough (at least 10 seconds) and that the device is powered. Check the battery level or wired connection, as low power can prevent a successful reset.

Can I factory reset my Aqara Doorbell Camera remotely?

No, the factory reset must be performed physically using the reset button. Remote resets aren’t supported, so you’ll need direct access to the device to complete the process.