How to Factory Reset Aqara Doorbell Quick and Easy Guide

To factory reset your Aqara Doorbell, press and hold the reset button for 10 seconds until the LED flashes red—this erases all settings and restores default configuration. The process is quick, tool-free, and essential for troubleshooting or preparing the device for a new user. Always ensure the doorbell is powered during the reset to avoid interruptions.

Key Takeaways

• Locate the reset button: Find the small hole on the side of the Aqara doorbell.
• Use a paperclip: Press and hold the reset button for 10 seconds.
• Wait for LED flash: Release when the LED blinks red and blue alternately.
• Confirm reset success: Doorbell will restart and disconnect from Wi-Fi.
• Re-pair in app: Follow setup steps in the Aqara app to reconnect.

Why You Might Need to Factory Reset Your Aqara Doorbell

The Aqara Doorbell has quickly become a favorite among smart home enthusiasts due to its sleek design, reliable performance, and seamless integration with Apple HomeKit, Google Assistant, and Amazon Alexa. Whether you’re monitoring package deliveries, deterring potential intruders, or simply greeting guests remotely, this device offers a blend of convenience and security. However, like any smart gadget, it may occasionally require a factory reset—a process that returns the device to its original state, erasing all user settings, network configurations, and paired accounts. This is not a task to take lightly, but when done correctly, it can resolve a variety of issues and even prepare your doorbell for resale or transfer to another user.

There are several common scenarios where a factory reset becomes necessary. You might be experiencing persistent connectivity problems, such as the doorbell failing to connect to your Wi-Fi network or dropping out of your smart home ecosystem. Perhaps you’ve recently moved and want to remove all traces of your previous network and user data. Or maybe you’re troubleshooting a firmware update that didn’t install properly, or you’re preparing to gift or sell your Aqara Doorbell and want to ensure your personal information is completely wiped. In all these cases, a factory reset is a powerful tool. This guide will walk you through the step-by-step process of how to factory reset Aqara Doorbell, covering both the Aqara Doorbell (model D1) and the Aqara Video Doorbell G2H Pro, while offering practical tips to avoid common pitfalls and ensure a smooth reset experience.

Understanding the Aqara Doorbell Models and Their Reset Methods

Identifying Your Aqara Doorbell Model

Before initiating a factory reset, it’s essential to confirm which model of Aqara Doorbell you own. While the core reset principles are similar across models, the exact steps and button locations can vary. The two most popular models are:

• Aqara Doorbell D1 (Wired): A hardwired doorbell that requires a constant power source via existing doorbell wiring. It features a physical reset button and supports 2.4 GHz Wi-Fi.
• Aqara Video Doorbell G2H Pro (Battery-Powered): A wireless, battery-operated model with built-in night vision, motion detection, and two-way audio. It uses a combination of button presses and LED indicators for resetting.

You can identify your model by checking the product label on the back of the device or in the Aqara app under the device settings. Knowing your model ensures you follow the correct reset procedure and avoid damaging the device.

Why the Reset Method Differs by Model

The difference in reset methods stems from the hardware design. The D1 has a dedicated physical reset button, typically located on the side or bottom of the unit, making the process straightforward. In contrast, the G2H Pro relies on a combination of the doorbell button and internal software triggers, often requiring precise timing and LED feedback interpretation. This is because the G2H Pro lacks a physical reset button to maintain its sleek, waterproof design.

For example, a user with the D1 can simply press and hold the reset button for 10 seconds, while a G2H Pro owner must press the doorbell button in a specific sequence (e.g., three short presses, then a long press) while watching for LED color changes. Understanding these nuances is crucial—using the wrong method could result in a failed reset or unintended behavior, such as triggering a firmware rollback instead of a full factory wipe.

When a Soft Reset Isn’t Enough

Some users attempt a “soft reset” by simply unplugging the doorbell or removing the battery, hoping it will reconnect properly. While this can resolve minor glitches, it does not erase user data or restore factory settings. A true factory reset is required when:

• The device is unresponsive or frozen
• You’re switching to a new Wi-Fi network with a different password
• You’ve forgotten the admin credentials in the Aqara app
• You’re preparing the doorbell for resale or transfer

Only a full factory reset ensures all personal data, including recorded video clips (if stored locally), paired accounts, and custom automation rules, are permanently removed.

Preparing for the Factory Reset: What You Need to Know

Back Up Important Data and Settings

Before resetting your Aqara Doorbell, take a moment to back up any critical data. While most settings are stored in the Aqara app (not on the device itself), you may have:

• Custom motion detection zones
• Saved video clips in cloud storage (if using Aqara Cloud or HomeKit Secure Video)
• Automation rules linked to other smart home devices (e.g., turning on lights when the doorbell is pressed)

To preserve these, open the Aqara Home app and:

1. Navigate to Me > Cloud Services to ensure your cloud subscription is active (if applicable).
2. Review your automation routines under Automation > My Automations and note any doorbell-related triggers.
3. Download or screenshot any saved video clips you wish to keep.

Pro Tip: If you’re using HomeKit, check your iCloud storage to ensure video recordings are synced. A factory reset will remove the device from HomeKit, but your recordings remain in iCloud if properly configured.

Ensure Physical Access and Power Supply

Factory resetting requires direct access to the doorbell. For the D1 (wired), ensure the power is on—turn off the circuit breaker, wait 10 seconds, then turn it back on to confirm the doorbell has power. For the G2H Pro (battery-powered), check the battery level in the app. If below 20%, charge it fully before starting. A low battery during reset could interrupt the process and leave the device in a corrupted state.

Additionally, clear the area around the doorbell. Remove any decorative covers, stickers, or debris that might obstruct access to the reset button or doorbell button. If your doorbell is mounted high, use a stable step ladder to avoid accidents.

Remove the Doorbell from Smart Home Platforms

Before the reset, unlink the doorbell from all smart home ecosystems to prevent sync errors later. For example:

• Apple HomeKit: Go to the Home app, select the doorbell, tap the info icon (i), and choose “Remove Accessory.”
• Google Home: Open the Google Home app, tap the doorbell, go to Settings, and select “Remove Device.”
• Amazon Alexa: In the Alexa app, navigate to Devices > Cameras, select the doorbell, and tap “Delete.”

This step is critical—failing to unpair can result in ghost devices or connection conflicts when you re-add the doorbell after the reset.

Step-by-Step Guide: How to Factory Reset Aqara Doorbell D1 (Wired)

Step 1: Locate the Reset Button

The Aqara Doorbell D1 has a small, recessed reset button, usually located on the side or bottom of the unit. You’ll need a paperclip, SIM ejector tool, or a thin needle to press it. Look for a tiny hole labeled “Reset” or indicated by a small arrow.

Step 2: Press and Hold the Reset Button

With the doorbell powered on (LED indicator lit), insert the tool into the reset hole and press firmly. Hold the button for 10 seconds until the LED light changes color—typically from blue to red or starts blinking rapidly. This indicates the reset process has begun.

Example: If the LED blinks red three times and then turns solid red, the reset is successful. If it blinks erratically or stays blue, repeat the process, ensuring you hold the button for the full 10 seconds without releasing.

Step 3: Wait for the Reset to Complete

After releasing the button, the doorbell will reboot automatically. This may take 1–2 minutes. During this time, the LED will cycle through colors (e.g., red → blue → green) as it restores factory settings. Do not interrupt power or press any buttons during this phase.

Step 4: Confirm the Reset in the Aqara App

Open the Aqara Home app. The doorbell should no longer appear in your device list. If it does, it may not have reset fully. To verify:

1. Tap the “+” icon to add a new device.
2. Select “Doorbell” and follow the on-screen instructions.
3. The app should detect the doorbell as “new” and prompt you to set it up from scratch.

Tip: If the app still shows the old doorbell, force close the app, restart your phone, and check again. Sometimes cached data causes false positives.

Troubleshooting Common D1 Reset Issues

• Doorbell not responding to reset button: Check if the power is stable. Use a multimeter to test the voltage at the doorbell terminals (should be 8–24V AC).
• LED doesn’t change color: The reset button may be damaged. Contact Aqara support for a replacement.
• App still shows the device after reset: Clear the app’s cache (Android: Settings > Apps > Aqara > Storage > Clear Cache; iOS: delete and reinstall the app).

Step-by-Step Guide: How to Factory Reset Aqara Video Doorbell G2H Pro (Battery)

Step 1: Charge the Battery Fully

Ensure the G2H Pro has at least 80% battery. A low battery can cause the reset to fail or the device to shut down mid-process. Use the magnetic charging cable and plug it into a wall outlet or power bank.

Step 2: Initiate the Reset Sequence

Press the doorbell button in this exact sequence:

1. Press and release the button three times quickly (within 2 seconds).
2. On the fourth press, hold the button for 15 seconds until the LED flashes red rapidly.

The LED will first blink blue (normal mode), then switch to red during the reset. This sequence mimics the “recovery mode” used in many IoT devices.

Step 3: Wait for Confirmation

After releasing the button, the LED will blink red and blue alternately for 1–2 minutes. This indicates the device is erasing data and restoring factory settings. Once complete, the LED will turn solid blue, and the doorbell will emit a short chime.

Step 4: Re-Add to the Aqara App

Open the Aqara Home app and tap “Add Device.” Select “Video Doorbell G2H Pro” and follow the setup wizard. The app will detect the doorbell as new, allowing you to configure Wi-Fi, set motion zones, and pair it with your smart home platform.

Pro Tips for G2H Pro Reset Success

• Timing is critical: The three quick presses must be within 2 seconds. Practice the sequence before attempting the reset.
• Watch the LED closely: If it flashes green instead of red, you may have triggered a firmware update. Disconnect from Wi-Fi and try again.
• Use a stable surface: Hold the doorbell firmly during the reset to avoid accidental button releases.

Post-Reset Setup: Reconfiguring Your Aqara Doorbell

Reconnecting to Wi-Fi and Smart Home Platforms

After a successful factory reset, your Aqara Doorbell will need to be set up as if it were new. Here’s how to streamline the process:

• Wi-Fi Setup: In the Aqara app, select your doorbell model and enter your Wi-Fi SSID and password. Use 2.4 GHz only—5 GHz is not supported.
• Re-pair with HomeKit: Scan the HomeKit QR code on the device or in the app. Ensure your iPhone is on the same network.
• Re-enable Cloud Storage: If you had Aqara Cloud or HomeKit Secure Video, re-subscribe and reconfigure storage settings.

Restoring Automation and Custom Settings

Rebuild your automation rules in the Aqara app or your smart home platform. For example:

• Create a rule to turn on porch lights when motion is detected at night.
• Set up push notifications for doorbell presses.
• Reconfigure motion detection zones to avoid false alerts from trees or cars.

Data Table: Post-Reset Checklist

Task	Status	Notes
Reconnect to Wi-Fi	✅/❌	Use 2.4 GHz network
Re-pair with HomeKit/Google/Alexa	✅/❌	Unpair first to avoid conflicts
Re-enable Cloud Storage	✅/❌	Check subscription status
Rebuild Automations	✅/❌	Test each rule
Update Firmware	✅/❌	Check for updates in app

Firmware Updates and Security Patches

After resetting, always check for firmware updates. Aqara regularly releases patches to improve security and performance. In the app, go to Device Settings > Firmware Update. Install any available updates, as outdated firmware can expose your device to vulnerabilities.

Final Thoughts: Maintaining Your Aqara Doorbell Long-Term

Knowing how to factory reset Aqara Doorbell is an essential skill for any smart home user. It empowers you to troubleshoot issues, prepare devices for resale, and maintain optimal performance. Whether you own the wired D1 or the battery-powered G2H Pro, following the correct reset procedure ensures your doorbell returns to a clean slate without data remnants.

To minimize the need for frequent resets, adopt good maintenance habits: keep firmware updated, monitor battery levels (for G2H Pro), and periodically check Wi-Fi signal strength. Use the Aqara app’s diagnostic tools to identify potential issues before they escalate. And remember, a factory reset should be a last resort—always try simpler fixes like power cycling or re-pairing first.

By mastering the reset process, you gain full control over your Aqara Doorbell, ensuring it remains a reliable, secure, and user-friendly part of your smart home ecosystem. With this guide, you’re now equipped to reset, reconfigure, and enjoy your doorbell for years to come.

Frequently Asked Questions

How do I factory reset my Aqara Doorbell?

To factory reset your Aqara Doorbell, press and hold the reset button (usually located on the side or back) for 10–15 seconds until the LED flashes rapidly. This will restore the device to its original settings, ready for reconfiguration.

Where is the reset button on my Aqara Doorbell?

The reset button is typically a small pinhole on the side or back of the Aqara Doorbell. Use a paperclip or SIM ejector tool to press it. The exact location may vary slightly depending on your model.

Why should I factory reset my Aqara Doorbell?

You may need to factory reset your Aqara Doorbell to troubleshoot connectivity issues, prepare it for resale, or re-pair it with a new hub. This clears all saved Wi-Fi and account data.

Can I factory reset my Aqara Doorbell without the app?

Yes, you can reset it manually using the physical reset button—no app required. However, the app provides additional confirmation and guidance during the process.

How long does an Aqara Doorbell factory reset take?

The actual reset takes just a few seconds after holding the button, but the full process (including re-pairing) may take 1–2 minutes. The LED indicator will signal when it’s complete.

Will a factory reset delete my Aqara Doorbell recordings?

Yes, a factory reset erases all locally stored data, including event logs and recordings. If your doorbell uses cloud storage, those clips will remain in your Aqara account unless manually deleted.