How to Factory Reset Aqara Video Doorbell in Minutes

Factory reset your Aqara Video Doorbell in under 5 minutes by holding the reset button for 10 seconds until the LED flashes red. This erases all settings and reconnects the device to your app, solving glitches or preparing it for resale—no tools or technical skills needed.

Key Takeaways

• Locate the reset button: Find the small hole on the back of the doorbell.
• Press and hold: Use a paperclip to hold the button for 10 seconds.
• Wait for LED flash: Release when the indicator light blinks red rapidly.
• Uninstall the app: Remove the device from the Aqara app immediately after reset.
• Reconfigure settings: Set up Wi-Fi and preferences again for smooth operation.
• Check firmware: Update to the latest version post-reset for optimal performance.

Why You Might Need to Factory Reset Your Aqara Video Doorbell

Smart home devices like the Aqara Video Doorbell have revolutionized home security, offering real-time notifications, two-way audio, and high-definition video feeds—all from the convenience of your smartphone. However, even the most reliable devices can encounter glitches, connectivity issues, or configuration problems over time. Whether you’re preparing to sell your device, troubleshooting persistent bugs, or simply want to start fresh, knowing how to factory reset Aqara Video Doorbell is an essential skill for any smart homeowner. A factory reset returns the device to its original out-of-the-box state, erasing all user data, Wi-Fi settings, and connected accounts. This process is not only a powerful troubleshooting tool but also a crucial step in maintaining privacy when transferring ownership.

Performing a factory reset is often the fastest and most effective way to resolve issues such as failed firmware updates, unresponsive buttons, camera lag, or pairing failures with the Aqara app. It’s also highly recommended if you’ve forgotten your login credentials, experienced repeated disconnections from your home network, or are switching to a new Aqara hub or ecosystem (like from Apple HomeKit to Home Assistant). While the process is straightforward, it’s important to follow the correct steps to avoid damaging the device or losing access permanently. In this guide, we’ll walk you through every step of how to factory reset Aqara Video Doorbell safely and efficiently—whether you’re using the G2H, G2H Pro, G3, or other compatible models. With clear instructions, troubleshooting tips, and best practices, you’ll have your doorbell reset and ready for reconfiguration in just minutes.

Understanding the Aqara Video Doorbell Models and Their Reset Methods

Before diving into the reset process, it’s crucial to understand that not all Aqara Video Doorbells are identical. Aqara has released several models over the years, each with slightly different hardware and firmware, which can affect the reset procedure. Knowing your specific model ensures you follow the correct steps and avoid potential pitfalls. Below, we break down the most common models and their reset characteristics.

Identifying Your Aqara Video Doorbell Model

• Aqara G2H: The original model with 720p resolution, motion detection, and HomeKit support. Uses a physical reset button on the back.
• Aqara G2H Pro: An upgraded version with 1080p video, improved night vision, and enhanced motion detection. Also features a rear reset button.
• Aqara G3: The latest flagship model with AI-powered facial recognition, 162° wide-angle lens, and dual-band Wi-Fi (2.4 GHz and 5 GHz). Reset is performed via a combination of button presses.
• Aqara Video Doorbell Kit (G2H + Chime): Often sold as a bundle; resetting the doorbell doesn’t affect the chime unless it’s also being reconfigured.

You can identify your model by checking the label on the back of the device or within the Aqara app under Device Info. Knowing your model helps determine whether you’ll use a physical button, app-based reset, or a combination of both.

Why Model-Specific Methods Matter

Using the wrong reset method can result in incomplete resets, firmware corruption, or even bricking the device. For example, the G2H and G2H Pro have a dedicated reset button, while the G3 requires a specific button sequence due to its advanced firmware architecture. Additionally, newer models like the G3 support over-the-air (OTA) updates and cloud sync, meaning a factory reset may also require app-level de-registration to fully sever ties with your account. Always refer to your model’s user manual or Aqara’s official support site for model-specific guidance.

Common Misconceptions About Factory Resetting

One common misconception is that removing the device from the Aqara app automatically performs a factory reset. In reality, removing a device from the app only deletes it from your account—it does not reset the device itself. The doorbell will still retain its previous Wi-Fi settings and may continue to attempt connecting to your network. This can cause conflicts when setting up a new device or reusing the same network. A true factory reset must be initiated on the hardware or through a combination of app and hardware actions.

Step-by-Step Guide: How to Factory Reset Aqara G2H and G2H Pro

The Aqara G2H and G2H Pro are among the most user-friendly models when it comes to factory resetting, thanks to their physical reset button. This method is ideal for users who prefer tactile controls or are experiencing app connectivity issues. Follow these steps carefully to ensure a complete and successful reset.

Prerequisites Before Starting

• Ensure the doorbell is powered (either via battery or hardwired connection).
• Have a small pin, paperclip, or SIM ejector tool ready to press the reset button.
• Remove the doorbell from your Aqara app (optional but recommended to prevent syncing issues).
• Note down your Wi-Fi credentials—you’ll need them to reconfigure the doorbell after the reset.

Resetting via the Physical Button (G2H & G2H Pro)

1. Locate the reset button on the back of the doorbell. It’s a small, recessed hole labeled “Reset” or “RST.”
2. Use a pin or paperclip to gently press and hold the button for 10–15 seconds.
3. Observe the LED indicator: it should flash rapidly (usually white or blue) to indicate the reset has started.
4. Continue holding until the LED turns off and then restarts with a slow, steady blink—this signals the reset is complete.
5. Release the button and wait 1–2 minutes for the device to reboot.

Pro Tip: If the LED doesn’t flash or the doorbell doesn’t respond, check the power source. A weak battery may prevent the reset from initiating. Replace or recharge the battery and try again.

Verifying the Reset Was Successful

After the reset, the doorbell should emit a startup chime (if audio is enabled) and begin blinking rapidly to indicate it’s ready for pairing. Open the Aqara app and start the setup process as if you were installing a new device. If the app detects the doorbell and allows you to connect to Wi-Fi, the reset was successful.

What If the Reset Fails?

If the LED doesn’t respond or the doorbell remains unresponsive after multiple attempts:

• Try a hard power cycle: Remove the battery for 30 seconds, reinsert it, then attempt the reset again.
• Ensure no metal objects are touching the reset button or circuit board, which could cause a short.
• Contact Aqara support with your device serial number for firmware recovery options.

Resetting the Aqara G3: Advanced Method for Modern Doorbells

The Aqara G3 introduces a more sophisticated reset process due to its advanced features, including facial recognition, dual-band Wi-Fi, and AI processing. Unlike earlier models, it doesn’t have a dedicated reset button. Instead, the reset is triggered through a specific button combination on the front panel. This method ensures the device fully clears its memory and prepares for a clean setup.

Understanding the G3’s Button Layout

The G3 has two front-facing buttons: the doorbell button (large, circular) and the microphone mute button (small, rectangular). Both buttons are capacitive and require firm, simultaneous presses. The reset sequence involves holding both buttons for a precise duration.

Step-by-Step Reset for the Aqara G3

1. Ensure the G3 is powered (via battery or hardwired power).
2. Press and hold both the doorbell button and the microphone mute button simultaneously.
3. Continue holding for exactly 15 seconds. Do not release early.
4. After 15 seconds, the LED ring around the doorbell button will flash red three times, then turn off.
5. Release the buttons. The device will power down and restart after 30–60 seconds.
6. Upon reboot, the LED will pulse slowly in white or blue, indicating it’s in pairing mode.

Important: Timing is critical. If you release too early, the reset won’t initiate. If you hold too long (beyond 20 seconds), the device may enter a firmware recovery mode, requiring additional steps.

Troubleshooting G3 Reset Issues

• No LED response? Check the battery level. The G3 requires at least 30% charge to perform a reset.
• Stuck in boot loop? Perform a hard reset by removing the battery for 1 minute, then reinsert and try again.
• App still shows old data? Go to the Aqara app, tap your profile > Devices > Remove Device, then restart the app to clear local cache.

Note: The G3 stores facial recognition data locally. A factory reset erases all stored faces, so you’ll need to retrain the AI after setup if you use this feature.

Using the Aqara App to Initiate a Software-Based Reset

For users who prefer app-based control or are unable to access the physical buttons (e.g., doorbell is mounted high or damaged), Aqara offers a software-based reset option through the official app. This method is especially useful for managing multiple devices or when the hardware reset isn’t feasible.

Prerequisites for App-Based Reset

• The doorbell must be connected to your Wi-Fi network and visible in the Aqara app.
• You must be logged into the same Aqara account used to set up the device.
• Ensure your phone and doorbell are on the same Wi-Fi network (2.4 GHz only for most models).

Steps to Reset via the Aqara App

1. Open the Aqara app and tap on your video doorbell in the device list.
2. Tap the gear icon (Settings) in the top-right corner.
3. Scroll down and select Remove Device or Reset to Factory Settings (wording varies by model).
4. Confirm the action when prompted. The app will send a reset command to the doorbell.
5. The doorbell’s LED will flash, and the device will restart automatically (takes 1–2 minutes).
6. Once complete, the device will appear as “Unpaired” in the app.

Pro Tip: After the app-based reset, wait 5 minutes before attempting to re-add the device. This allows the doorbell to fully clear its memory and disconnect from the network.

When App Reset Isn’t Enough

In rare cases, the app reset may not fully erase all settings—especially if the doorbell has firmware corruption. If the device still connects to your old Wi-Fi or retains previous configurations, perform a hardware reset (as described in earlier sections) immediately after the app reset for a complete wipe.

Reconfiguring Your Aqara Video Doorbell After the Reset

Once your Aqara Video Doorbell has been successfully reset, the real work begins: reconfiguring it for use. A proper setup ensures optimal performance, security, and integration with your smart home ecosystem. Here’s how to get your doorbell back online quickly and securely.

Step 1: Reinstall the Aqara App (If Necessary)

If you removed the app or are using a new phone, download the latest version of the Aqara Home app from the App Store or Google Play. Log in with your Aqara account. If you’re setting up a new account, ensure it’s verified via email or phone number.

Step 2: Add the Doorbell to the App

1. Tap the + icon in the app to add a new device.
2. Select Video Doorbell and choose your model (e.g., G2H, G3).
3. Follow the on-screen instructions to put the doorbell in pairing mode (usually by holding a button or waiting for a blinking LED).
4. Scan the QR code on the back of the doorbell (if prompted).
5. Connect the doorbell to your Wi-Fi network (2.4 GHz only for G2H/G2H Pro; G3 supports 5 GHz).

Tip: Use a strong, stable Wi-Fi signal. Weak connections can cause video lag or disconnections.

Step 3: Configure Advanced Settings

• Motion Detection Zones: Customize areas where motion should be detected (e.g., exclude street traffic).
• Night Vision Mode: Enable auto-switching or adjust brightness for better visibility.
• Notifications: Set up alerts for motion, doorbell presses, or package deliveries (G3 only).
• HomeKit Integration: For G2H models, enable HomeKit in settings to use with Apple Home.

Step 4: Test the Doorbell

Press the doorbell button and verify:

• The chime (if connected) rings.
• Your phone receives a notification.
• The live video feed loads within 2–3 seconds.
• Two-way audio works clearly.

Data Table: Factory Reset Methods by Aqara Model

Model	Reset Method	Button/Trigger	Hold Duration	LED Indicator	App Support
Aqara G2H	Physical Button	Rear reset button	10–15 seconds	Rapid flash → slow blink	Yes (after reset)
Aqara G2H Pro	Physical Button	Rear reset button	10–15 seconds	Blue rapid flash	Yes (after reset)
Aqara G3	Button Combination	Doorbell + Mute button	15 seconds	Red flash → white pulse	Yes (required for setup)
Aqara G2H (App)	Software Reset	App command	Immediate	White flash	Yes (primary method)

Final Thoughts: Keeping Your Aqara Doorbell in Top Shape

Knowing how to factory reset Aqara Video Doorbell is more than just a troubleshooting skill—it’s a cornerstone of smart home maintenance. Whether you’re resolving technical hiccups, preparing for resale, or optimizing performance, a clean reset ensures your device operates at peak efficiency. From the simple physical button press on the G2H to the precise dual-button sequence on the G3, each model offers a reliable path back to factory settings. Remember, a factory reset isn’t just about erasing data; it’s about giving your device a fresh start.

To avoid frequent resets, consider these best practices: keep your firmware updated, use a stable Wi-Fi connection, and perform regular device health checks in the Aqara app. If issues persist after a reset, consult Aqara’s support resources or community forums for advanced diagnostics. With the right knowledge and tools, your Aqara Video Doorbell will continue to deliver peace of mind, convenience, and cutting-edge security for years to come. Reset with confidence—your smart home deserves it.

Frequently Asked Questions

How do I factory reset my Aqara video doorbell?

To factory reset your Aqara video doorbell, press and hold the reset button (usually located on the side or back) for 10–15 seconds until the LED flashes rapidly. This will restore the device to its original settings and disconnect it from your Wi-Fi and app. Ensure the doorbell is powered during the process.

Why would I need to factory reset my Aqara video doorbell?

A factory reset is useful if you’re troubleshooting connectivity issues, preparing to sell the device, or switching to a new account. It erases all paired data and settings, giving you a clean slate for reconfiguration.

Will a factory reset delete my Aqara video doorbell recordings?

Yes, a factory reset removes all locally stored recordings and settings. If you rely on cloud storage, ensure your subscription is active and videos are backed up before resetting.

How long does it take to factory reset an Aqara video doorbell?

The process takes less than a minute—simply hold the reset button for 10–15 seconds. After the LED flashes, the device will reboot and enter setup mode for re-pairing.

Can I factory reset my Aqara video doorbell without the app?

Yes, you can reset it manually using the physical reset button. However, the Aqara app is required afterward to reconfigure Wi-Fi, notifications, and other settings for full functionality.

What happens if my Aqara video doorbell doesn’t reset properly?

If the reset fails, ensure the device is powered and the button is held long enough. If issues persist, contact Aqara support—your device may require a firmware update or hardware inspection.