Not sure which Dahua DVR you own? This guide walks you through simple methods to identify your model using physical labels, system menus, mobile apps, and software tools. Get accurate results fast—no tech degree required.
Key Takeaways
- Check the label on the DVR: Most Dahua DVRs have a sticker on the back or bottom with the model number, serial number, and hardware version.
- Use the system information menu: Access the DVR’s main menu and navigate to System > Information to view the model and firmware details.
- Log in via web browser: Enter the DVR’s IP address in a browser to access the web interface and find model info under System Settings.
- Use Dahua mobile apps like DMSS: Connect your DVR to the app and view device details under the camera or device settings.
- Try Dahua Config Tool or ConfigClient: These free software tools scan your network and list all connected Dahua devices with full model and IP details.
- Look at the packaging or receipt: Original boxes and purchase records often include the model number and product name.
- Contact Dahua support with your serial number: If all else fails, Dahua’s customer service can identify your model using the unique serial number.
How to Find Out What Dahua DVR I Have
So you’ve got a Dahua DVR—maybe it came with your security camera system, or you picked it up secondhand. But now you need to know exactly which model it is. Maybe you’re looking to update the firmware, buy compatible cameras, or troubleshoot an issue. Whatever the reason, identifying your Dahua DVR doesn’t have to be a headache.
In this guide, we’ll walk you through seven proven methods to find out what Dahua DVR you have—step by step. Whether you’re a tech newbie or a seasoned installer, these tips will help you get the right model information quickly and accurately. No guesswork. No confusion. Just clear, actionable steps.
By the end of this guide, you’ll know how to check the physical label, access system menus, use mobile apps, run diagnostic tools, and even contact support if needed. Let’s get started.
Method 1: Check the Physical Label on the DVR
Visual guide about How to Find Out What Dahua Dvr I Have
Image source: learncctv.com
The easiest and most reliable way to identify your Dahua DVR is by looking at the physical label. Dahua prints important details directly on the device, usually on the back or bottom panel.
Where to Look
Turn your DVR over or around. You’ll typically find a white or silver sticker with barcodes and text. This label includes:
– Model number (e.g., XVR5104HS, NVR5216-16P)
– Serial number (SN)
– Hardware version (HW)
– Firmware version (FW)
– MAC address
– Power input specs
For example, a label might read:
Model: XVR5104HS-S2
SN: 2161234567890123
HW: V5.0
FW: 2.800.0000007.0
The model number is your key identifier. It tells you the series, channel count, and features.
Tips for Reading the Label
– Use a flashlight if the label is in a dark area.
– Wipe off dust or grease gently with a dry cloth.
– Take a photo of the label for future reference.
Pro Tip: If the label is damaged or missing, don’t panic. Move on to the next method—there are still several ways to identify your DVR.
Method 2: Use the DVR’s On-Screen Menu
If you can access the DVR’s display output (via HDMI or VGA), you can check the system information directly from the menu.
Step-by-Step Guide
- Connect a monitor or TV to the DVR using an HDMI or VGA cable.
- Power on the DVR and wait for the login screen.
- Log in using your admin username and password (default is often admin/admin or admin/123456).
- Navigate to the main menu (usually by right-clicking the screen or pressing the Menu button on the remote).
- Go to System > Information or System Info.
- Look for fields like “Device Type,” “Model,” or “Device Name.”
You should see something like:
– Device Type: XVR5104HS
– Firmware Version: 2.800.0000007.0
– Hardware Version: V5.0
This method works on most Dahua DVRs, including older models.
What If You Can’t Access the Menu?
– Make sure the monitor is set to the correct input (HDMI 1, VGA, etc.).
– Try a different cable or monitor.
– Reset the DVR to factory settings if you’ve forgotten the password (see troubleshooting section).
Method 3: Access the DVR via Web Browser
If your DVR is connected to your network, you can log in through a web browser on your computer or phone.
How to Do It
- Find the DVR’s IP address. You can get this from:
- The router’s admin page (look for a device named “Dahua” or with a MAC address matching the label).
- The DVR’s network settings menu (System > Network > TCP/IP).
- A network scanner app like Advanced IP Scanner.
- Open a web browser (Chrome, Firefox, Edge).
- Type the IP address into the address bar (e.g., http://192.168.1.108).
- Log in with your admin credentials.
- Once logged in, go to Configuration > System > System Info.
You’ll see detailed information, including:
– Device Model
– Firmware Version
– Serial Number
– Hardware Version
Note: Some older DVRs may use HTTP, while newer ones support HTTPS. If the page doesn’t load, try both.
Browser Compatibility Tips
– Use Internet Explorer or Edge in compatibility mode for older DVRs.
– Enable ActiveX if prompted (only on trusted networks).
– For modern DVRs, Chrome and Firefox work fine with HTML5 interfaces.
Method 4: Use Dahua Mobile Apps (DMSS or Smart PSS)
Dahua’s mobile apps are great for managing your system on the go—and they can also help you identify your DVR.
Using DMSS (Dahua Mobile Surveillance System)
- Download DMSS from the App Store (iOS) or Google Play (Android).
- Open the app and tap “Add Device.”
- Scan the QR code on the DVR label or enter the device info manually (IP, username, password).
- Once connected, tap the device name to open it.
- Tap the gear icon (settings) next to the device.
- Scroll down to “Device Information” or “About.”
You’ll see:
– Device Name
– Model Number
– Firmware Version
– Serial Number
Pro Tip: If you don’t have the QR code, use the “Add by IP” option and enter the DVR’s IP address.
Using Smart PSS (Desktop Version)
Smart PSS is Dahua’s free desktop software for managing multiple devices.
- Download Smart PSS from Dahua’s official website.
- Install and open the software.
- Click “Device Manager” > “Add Device.”
- Enter the DVR’s IP, username, and password.
- Once added, right-click the device and select “Device Info.”
This will show you the full model and firmware details.
Method 5: Use Dahua Config Tool or ConfigClient
Dahua offers free network discovery tools that scan your local network and list all connected Dahua devices.
Download and Install
– Go to Dahua’s official support site: https://www.dahuasecurity.com
– Search for “Config Tool” or “ConfigClient.”
– Download the version for your operating system (Windows only).
How to Use Config Tool
- Open the software.
- Click “Search” or “Refresh” to scan the network.
- Wait a few seconds—it will list all Dahua devices.
- Look for your DVR in the list. It will show:
- Device Name
- Model Number
- IP Address
- MAC Address
- Firmware Version
- Double-click the device to view more details or configure settings.
Why This Is Useful: Even if you don’t know the IP or model, this tool finds it automatically. It’s perfect for installers or users managing multiple systems.
Troubleshooting Config Tool
– Make sure your computer and DVR are on the same network.
– Disable firewalls temporarily if devices aren’t showing up.
– Update the tool to the latest version.
Method 6: Check the Original Packaging or Receipt
Sometimes the simplest solution is the best. If you still have the box or receipt, the model number is usually printed clearly.
What to Look For
– On the box: The model is often on the front or side in large text (e.g., “Dahua XVR5104HS 4-Channel DVR”).
– On the receipt or invoice: The product description will include the full model name.
– In the user manual: The cover or first page typically lists the model.
Example:
“Dahua Technology XVR5104HS-S2 4CH Penta-brid DVR, 1U, H.265, 1 SATA, 1 HDMI, 1 VGA, 4 Audio In, 1 Audio Out, 4 Alarm In, 1 Alarm Out, DC12V”
Even if you don’t have the box, check your email for order confirmations or warranty registration.
Method 7: Contact Dahua Support
If all else fails, Dahua’s customer support can help—especially if you have the serial number.
How to Reach Them
– Visit https://www.dahuasecurity.com/support
– Use the live chat (available in some regions)
– Email support with your serial number and a photo of the label
– Call your regional support center
What to Provide
– Serial number (from the label)
– Photos of the DVR and label
– Purchase date and location (if known)
– Description of the issue (e.g., “Need to identify model for firmware update”)
Support can often tell you:
– Exact model and hardware version
– Compatible cameras and accessories
– Firmware update availability
Note: Be patient—response times vary by region.
Troubleshooting Common Issues
Even with these methods, you might run into problems. Here’s how to fix the most common ones.
Can’t Find the Label
– Check under rubber feet or inside the case (some DVRs have internal labels).
– Look for a QR code—scan it with your phone to get model info.
– If the DVR is mounted, carefully remove it to access the label.
Forgot Login Password
– Try default credentials: admin/admin, admin/123456, or admin/[blank].
– Use Dahua’s password reset tool (available on their website).
– Perform a factory reset (see user manual—usually involves holding a button for 10+ seconds).
DVR Not Showing Up on Network
– Check Ethernet cable and router connection.
– Ensure the DVR has a valid IP (not 0.0.0.0).
– Restart the DVR and router.
– Use Config Tool to force a network scan.
Web Interface Won’t Load
– Try a different browser.
– Disable ad blockers and pop-up blockers.
– Clear browser cache.
– Ensure the DVR’s web service is enabled (in Network settings).
App Can’t Connect
– Verify the DVR is online (ping the IP address).
– Check firewall and antivirus settings.
– Update the app to the latest version.
– Re-add the device with correct credentials.
Why Knowing Your Dahua DVR Model Matters
You might be wondering—why go through all this trouble just to find the model? Here’s why it’s important:
Firmware Updates
Different models require different firmware files. Installing the wrong one can brick your DVR. Knowing your exact model ensures you download the correct update.
Compatibility
Not all Dahua cameras work with every DVR. For example, some older DVRs don’t support 4K or H.265+. The model tells you what cameras and features are supported.
Troubleshooting
Support teams and forums often ask for your model number to provide accurate help. “My DVR won’t record” is harder to fix than “My XVR5104HS won’t record after firmware update.”
Upgrades and Expansions
Planning to add more cameras or storage? Your model determines how many channels, hard drives, or PoE ports you can use.
Warranty and Support
Dahua’s warranty and support services require accurate model and serial info. Without it, you may not qualify for repairs or replacements.
Final Tips for Dahua DVR Owners
Now that you know how to identify your DVR, here are a few bonus tips to keep your system running smoothly:
- Label your DVR: Once you know the model, write it on a piece of tape and stick it to the front or side for quick reference.
- Keep records: Save the model, serial number, and firmware version in a secure note or document.
- Update firmware regularly: Check Dahua’s website every 6 months for security and performance updates.
- Use strong passwords: Change default credentials to prevent unauthorized access.
- Backup settings: Export your configuration file (in System > Maintenance) in case you need to restore it.
Conclusion
Finding out what Dahua DVR you have doesn’t have to be complicated. Whether you check the label, use the menu, log in via browser, or run a network scan, there are multiple reliable ways to get the information you need.
Start with the physical label—it’s the fastest method. If that’s not available, move on to the system menu or web interface. For network-connected DVRs, tools like Config Tool and DMSS make identification a breeze.
Remember, knowing your model helps with updates, compatibility, troubleshooting, and support. So take a few minutes now to identify your DVR—it could save you hours later.
With this guide, you’re equipped to handle any Dahua DVR, old or new. Stay safe, stay secure, and happy monitoring!