Having trouble with your Ezviz camera? Don’t worry. This guide will help you. Follow these simple steps. Soon, your camera will be online again.
Common Reasons for Ezviz Camera Offline
Before we start, let’s understand why your camera is offline. Here are some common reasons:
- Poor Wi-Fi signal
- Power issues
- Network problems
- Firmware issues
Step-by-Step Guide
Let’s get your Ezviz camera back online. Follow these steps:
Step 1: Check The Power Supply
First, ensure your camera has power. Check the power adapter. Make sure it is plugged in. Also, check the power outlet. If everything looks fine, move to the next step.
Step 2: Check The Wi-fi Connection
Your camera needs a strong Wi-Fi signal. Check your Wi-Fi router. Ensure it is working well. Move your camera closer to the router if needed. Also, check other devices. Are they connected to Wi-Fi? If yes, your Wi-Fi is fine.
Step 3: Restart Your Camera
Sometimes, a simple restart can fix the problem. Unplug your camera. Wait for 10 seconds. Then, plug it back in. Wait for the camera to start. Check if it is back online.
Step 4: Update The Firmware
Outdated firmware can cause issues. Open the Ezviz app. Check for firmware updates. If there is an update, install it. Follow the instructions in the app. After the update, check if your camera is online.
Step 5: Reset Your Camera
If your camera is still offline, try resetting it. Find the reset button on your camera. Press and hold it for 10 seconds. Release the button. The camera will restart. You may need to set up your camera again. Follow the steps in the Ezviz app.
Step 6: Check Your Network Settings
Sometimes, network settings can cause issues. Check your router settings. Make sure your camera is allowed to connect. Also, check your firewall settings. Ensure it is not blocking the camera.
Step 7: Contact Ezviz Support
If none of the steps work, contact Ezviz support. They can help you fix the problem. Provide them with details about your issue. They will guide you through the process.
Tips to Keep Your Ezviz Camera Online
Here are some tips to avoid future issues:
- Place your camera close to the router
- Keep your firmware updated
- Regularly check your Wi-Fi connection
- Use a surge protector for the power supply
Conclusion
Getting your Ezviz camera back online is not hard. Follow the steps in this guide. If needed, contact Ezviz support. With these tips, keep your camera online. Stay safe and secure.