How to Remove Aqara Doorbell from Account in 5 Easy Steps

Removing your Aqara Doorbell from your account is quick and hassle-free when you follow the correct steps in the Aqara app. Simply navigate to device settings, select “Remove Device,” and confirm—done in under a minute, with no technical expertise required.

Key Takeaways

• Open the Aqara app and navigate to your doorbell’s device settings.
• Tap ‘Remove Device’ to unlink the doorbell from your account.
• Confirm removal to prevent accidental deletions and ensure complete disconnection.
• Factory reset the doorbell for a clean setup if reusing or reselling.
• Check shared users and remove access to maintain privacy and security.
• Update firmware post-removal to ensure no residual data remains on the device.

How to Remove Aqara Doorbell from Account in 5 Easy Steps

Why You Might Need to Remove Your Aqara Doorbell from Your Account

The Aqara Doorbell is a popular smart home device known for its seamless integration with Apple HomeKit, Google Assistant, and Amazon Alexa. Whether you’re upgrading to a newer model, troubleshooting connectivity issues, or preparing to sell or gift your device, knowing how to remove Aqara Doorbell from account is essential. This process ensures your personal data is secure, prevents unauthorized access, and allows the new user to set up the device properly.

Many users overlook this step during device transitions, leading to confusion, pairing failures, or even privacy risks. For example, if you’ve sold your home or are handing the doorbell to a family member, failing to unlink it from your account means they may not be able to use it until you intervene. This guide walks you through the 5 easy steps to safely and permanently remove your Aqara Doorbell from your account, whether you’re using the Aqara app, Apple Home, or a third-party smart home platform.

What Happens When You Remove the Doorbell?

Before diving into the removal process, it’s important to understand what happens behind the scenes. Removing the doorbell from your account deauthorizes the device from accessing your Wi-Fi network, cloud services, and linked smart home platforms. It also clears any stored video clips (if using cloud storage) and resets the device’s pairing status. However, this does not factory reset the device—that’s a separate step covered later in this guide.

Think of it like logging out of a social media app on a shared phone. The app remains installed, but no one can access your profile until they log in with their own credentials. Similarly, after removing the Aqara Doorbell, the new owner must set it up from scratch using their own account.

Step 1: Prepare Your Devices and Accounts

Gather Necessary Tools and Credentials

Before starting the removal process, ensure you have access to the following:

• Smartphone or tablet with the Aqara app (or Apple Home app, if using HomeKit)
• Wi-Fi network the doorbell is currently connected to
• Login credentials for your Aqara account (email and password)
• Physical access to the Aqara Doorbell (for factory reset if needed)
• Charger or power source to keep the doorbell powered during the process

For example, if you’re using the Aqara app on an iPhone, make sure it’s updated to the latest version. Outdated apps may lack the necessary features or have bugs that interfere with device management.

Check Device Compatibility and Firmware

Not all Aqara Doorbell models are removed the same way. The most common models include:

• Aqara Video Doorbell G2H (HomeKit Secure Video)
• Aqara Doorbell D100
• Aqara Doorbell G3 (with HomeKit support)

Each model may have slight variations in the app interface or removal process. To ensure compatibility, open the Aqara app and navigate to Device Settings > About Device to confirm your model number. Also, check for firmware updates. A device running outdated firmware may not respond correctly to removal commands. To update:

1. Open the Aqara app
2. Tap the doorbell icon
3. Go to Device Settings > Firmware Update
4. Follow on-screen prompts

Tip: Always update firmware before removing a device to avoid “device offline” errors during the process.

Step 2: Remove the Doorbell from the Aqara App

Navigate to Device Management

The Aqara app is the central hub for managing all your Aqara smart devices. To begin removal:

1. Open the Aqara Home app (not the older Mi Home app)
2. Tap the Home tab at the bottom
3. Find your Aqara Doorbell in the list of devices
4. Tap the gear icon (⚙️) next to the doorbell name
5. Scroll down to Remove Device or Unbind Device

On the Aqara G2H model, you may see a confirmation screen asking, “Are you sure you want to remove this device?” Tap Confirm to proceed. The app will then send a deauthorization signal to the doorbell and remove it from your account.

Handle Common Errors and Warnings

Sometimes, the app may display errors such as:

• “Device is offline”: Ensure the doorbell is powered and connected to Wi-Fi. If it’s battery-powered, plug it into a charger.
• “Failed to remove device”: This may occur if the doorbell is in use (e.g., someone is viewing the live feed). Wait 5 minutes and try again.
• “Device not responding”: Power cycle the doorbell by removing and reinserting the battery (for battery models) or unplugging the power adapter (for wired models).

Pro Tip: If the app freezes during removal, force-close it, restart your phone, and try again. This often resolves temporary glitches.

Verify Removal in the App

After confirming removal, return to the home screen of the Aqara app. The doorbell should no longer appear in your device list. If it’s still visible, repeat the steps or check if you’re logged into multiple accounts. Some users have both personal and shared home accounts—ensure you’re removing it from the correct one.

Step 3: Remove from Apple HomeKit (If Applicable)

Why This Step Is Critical for HomeKit Users

If your Aqara Doorbell is linked to Apple HomeKit, it must be removed from both the Aqara app and the Apple Home app. Leaving it in HomeKit can cause pairing conflicts when the new owner tries to add it. For example, a user reported their new Aqara G2H wouldn’t pair with HomeKit because the previous owner hadn’t removed it from their iCloud account.

Remove via Apple Home App

1. Open the Apple Home app on your iPhone or iPad
2. Tap Home Settings (top right)
3. Select Home (your home name)
4. Tap Edit next to “People”
5. Find your name and tap the minus (-) icon
6. Tap Remove

Alternatively, to remove just the doorbell:

1. Tap the doorbell tile in the Home app
2. Tap the gear icon (⚙️)
3. Scroll down and tap Remove Accessory
4. Confirm by tapping Remove

After removal, the doorbell will no longer appear in your Home app, and its HomeKit pairing will be revoked. You’ll also receive a notification: “[Doorbell] has been removed from your home.”

Check iCloud Sync and Shared Access

If you’ve shared access with family members, ensure the doorbell is removed from their accounts too. Go to:

• Home Settings > People in the Home app
• Tap each person and remove the doorbell from their “Accessories” list

Also, sign out of iCloud temporarily to force a sync reset. This ensures the doorbell’s HomeKit data is fully cleared from Apple’s servers.

Step 4: Disconnect from Google Home and Alexa (Optional)

Why Remove from Voice Assistants?

Even if you primarily use the Aqara app, your doorbell may be linked to Google Assistant or Amazon Alexa for voice commands (e.g., “Show me the front door”). If these integrations remain active, the new owner may hear your voice commands or see your routines.

Google Home Removal Steps

1. Open the Google Home app
2. Tap Devices (bottom menu)
3. Find your Aqara Doorbell
4. Tap the three dots (⋯) > Remove from home
5. Confirm by tapping Remove

For linked accounts:

1. Go to Google Account Settings > Security > Third-party apps with account access
2. Find “Aqara” or “Mi Home” and click Remove Access

Amazon Alexa Removal Steps

1. Open the Alexa app
2. Tap Devices > Cameras
3. Find your Aqara Doorbell
4. Tap the three dots (⋯) > Delete
5. Confirm deletion

For account linking:

1. Go to Alexa App > More > Settings > Alexa Privacy > Review Voice & Video Recordings
2. Select “Aqara” under Skills and disable it

Tip: After removal, restart your Google Home or Echo device to clear cached data.

Step 5: Factory Reset the Doorbell (Recommended)

Why a Factory Reset Is Important

Removing the doorbell from your account only deauthorizes it. A factory reset erases all stored data, including Wi-Fi passwords, user preferences, and video clips (if using local storage). This is crucial for privacy and ensures the new owner starts with a clean slate.

How to Factory Reset (Model-Specific)

For Aqara G2H/G3 (with HomeKit):

1. Power on the doorbell
2. Locate the reset button (usually on the side or back)
3. Press and hold for 10–15 seconds until the LED flashes red
4. Release the button
5. Wait 1–2 minutes for the device to reboot

For Aqara D100 (battery-powered):

1. Remove the battery
2. Press and hold the reset button while reinserting the battery
3. Continue holding for 15 seconds
4. Wait for the LED to flash green (reset complete)

For wired models:

1. Unplug the power adapter
2. Press and hold the reset button while plugging it back in
3. Hold for 15 seconds after power is restored

Post-Reset Verification

After resetting:

• The doorbell’s LED should blink rapidly (setup mode)
• It will no longer connect to your Wi-Fi
• The Aqara app will show “Device not found” if you try to add it

To confirm, try scanning the doorbell’s QR code with the Aqara app. If it says “This device is not associated with any account,” the reset was successful.

Data Table: Aqara Doorbell Removal Summary

Step	Action	Tools Needed	Time Required	Notes
1	Prepare devices and update firmware	Smartphone, Wi-Fi, charger	5–10 minutes	Update app and firmware first
2	Remove from Aqara app	Aqara app, account login	2–3 minutes	Verify device is offline first
3	Remove from Apple HomeKit	Apple Home app	3–5 minutes	Critical for HomeKit users
4	Remove from Google/Alexa	Voice assistant apps	2–4 minutes	Prevents voice command conflicts
5	Factory reset device	Physical access, reset button	5–7 minutes	Erases all stored data

Conclusion: Ensuring a Smooth Transition

Removing your Aqara Doorbell from account isn’t just a technical step—it’s a critical part of maintaining privacy, security, and device usability. By following these 5 easy steps, you ensure the doorbell is fully deauthorized, unlinked from all platforms, and ready for a new owner. Whether you’re upgrading, troubleshooting, or passing it on, this process prevents headaches and keeps your smart home ecosystem running smoothly.

Remember: always factory reset the device after account removal. This final step guarantees no residual data remains, protecting your personal information. If you encounter issues, refer back to the troubleshooting tips or contact Aqara support. With this guide, you’re equipped to handle the removal process confidently—no matter which Aqara model you own.

Now that you’ve successfully removed your doorbell, consider leaving a review for the new owner or sharing this guide to help others navigate the same process. A well-documented transition benefits everyone in the smart home community.

Frequently Asked Questions

How do I remove my Aqara Doorbell from my account?

To remove your Aqara Doorbell from your account, open the Aqara app, go to the device settings, and select “Remove Device.” Confirm the action to unlink it from your account.

Can I factory reset my Aqara Doorbell to remove it from my account?

Yes, performing a factory reset (holding the reset button for 10+ seconds) will unlink the doorbell from your account and erase all settings. Use this as a last resort if the app method fails.

Why can’t I find the option to remove my Aqara Doorbell from my account?

If the “Remove Device” option is missing, ensure you’re using the latest Aqara app version and that the doorbell is online. Admin-level permissions may also be required.

How to remove Aqara Doorbell from account if I no longer have access to the app?

Contact Aqara support with proof of purchase. They can help remove the device remotely if you’re locked out of the original account.

Will removing the Aqara Doorbell delete its recorded videos?

Yes, unlinking the device erases all associated data, including cloud-stored videos. Download backups beforehand if needed.

Can I re-add my Aqara Doorbell to a new account after removal?

Absolutely! Once removed, the doorbell can be set up again on a new account via the Aqara app’s “Add Device” process.