How to Reset a Aqara Doorbell Camera Quick and Easy Guide

Resetting your Aqara Doorbell Camera is quick and simple—just press and hold the reset button for 10 seconds until the LED flashes red. This restores factory settings and clears all network connections, making it ideal for troubleshooting or preparing the device for a new setup.

Key Takeaways

• Locate the reset button: Find the small hole on the side of the Aqara doorbell camera.
• Use a paperclip: Press and hold the reset button for 10 seconds to initiate reset.
• Wait for LED flash: A blinking light confirms the reset process has started successfully.
• Reconnect to Wi-Fi: Reconfigure your camera in the Aqara app after resetting it.
• Check firmware updates: Ensure your device runs the latest software for optimal performance.
• Keep credentials handy: Have your Wi-Fi details ready for quick reconnection post-reset.

Why You Might Need to Reset Your Aqara Doorbell Camera

The Aqara Doorbell Camera has become a popular choice for homeowners seeking a reliable, smart, and secure way to monitor their front doors. With features like 1080p HD video, motion detection, two-way audio, night vision, and seamless integration with Apple HomeKit, Google Assistant, and Amazon Alexa, the Aqara Doorbell Camera offers a robust solution for modern home security. Whether you’re using it as a standalone device or as part of a larger smart home ecosystem, the doorbell camera enhances convenience, safety, and peace of mind.

However, like any smart device, the Aqara Doorbell Camera may occasionally encounter issues that require troubleshooting. Connectivity problems, firmware update failures, unresponsive buttons, or integration errors with your home automation platform can all disrupt the user experience. In many cases, a simple reset—whether partial or full—can resolve these issues without the need for technical support or replacement. Knowing how to reset a Aqara Doorbell Camera is an essential skill for any owner, especially if you’re managing multiple smart devices or frequently adjusting your home network settings. This guide walks you through every method, from soft resets to factory resets, ensuring your doorbell camera returns to optimal performance quickly and safely.

Understanding the Different Types of Resets

Before diving into the step-by-step procedures, it’s crucial to understand the various types of resets available for the Aqara Doorbell Camera. Each reset serves a different purpose and has a distinct impact on your device’s settings, data, and connectivity. Choosing the right method can save you time and prevent unnecessary data loss.

Soft Reset (Reboot)

A soft reset, also known as a reboot, is the mildest form of reset. It temporarily restarts the device without erasing any data, settings, or Wi-Fi credentials. This is ideal for resolving minor glitches such as a frozen screen, unresponsive app, or temporary Wi-Fi disconnection.

• Best for: Temporary software hiccups, app sync issues, or minor connectivity drops.
• Data retained: Wi-Fi settings, device name, firmware version, and paired accounts.
• Time required: 1–2 minutes.

Example: If your Aqara app shows the doorbell as “offline” even though it’s powered, a soft reset often restores the connection.

Wi-Fi Reset (Network Reset)

This reset clears only the Wi-Fi configuration, allowing you to reconnect the doorbell to a new or updated network. It’s useful when changing routers, switching to a new Wi-Fi password, or troubleshooting network-related issues.

• Best for: Changing Wi-Fi networks, fixing connection drops, or re-pairing with a new router.
• Data retained: Device name, firmware, and account link (but not Wi-Fi credentials).
• Time required: 2–3 minutes (plus re-pairing time).

Tip: Always ensure your new Wi-Fi network uses 2.4 GHz (not 5 GHz), as the Aqara Doorbell Camera does not support 5 GHz networks.

Factory Reset (Full Reset)

A factory reset erases all data, including Wi-Fi settings, paired accounts, device name, and firmware preferences. The device returns to its original out-of-box state, ready for setup from scratch. This is the most thorough reset and should be used only when other methods fail.

• Best for: Selling the device, severe malfunctions, persistent pairing issues, or preparing for a new smart home setup.
• Data erased: All personal and network settings. You’ll need to re-add the device to your Aqara app and reconfigure integrations.
• Time required: 5–10 minutes (including re-setup).

Warning: A factory reset is irreversible. Back up any important recordings or settings before proceeding.

How to Perform a Soft Reset on the Aqara Doorbell Camera

A soft reset is the quickest and safest way to resolve temporary issues. It’s especially helpful when the doorbell becomes unresponsive or the Aqara app fails to communicate with the device. This method works for both battery-powered and wired models.

Step-by-Step Soft Reset Procedure

1. Locate the reset button: On most Aqara Doorbell Camera models (e.g., Aqara Video Doorbell G2H), the reset button is a small, recessed hole on the side or back of the device. Use a paperclip, SIM ejector tool, or small pin to press it.
2. Press and hold for 3–5 seconds: Insert the tool and hold the button until the LED indicator flashes blue rapidly. This signals the device is rebooting.
3. Wait for reboot: The doorbell will power off and restart automatically. The LED will cycle through colors during startup.
4. Check connectivity: Open the Aqara app (or your smart home platform) and verify the device is back online. Test motion detection and live view.

Example: After a power outage, your doorbell may not reconnect to Wi-Fi. A soft reset often re-establishes the connection without requiring re-pairing.

Alternative Soft Reset via Power Cycle

If your Aqara Doorbell Camera is wired to a doorbell transformer, you can perform a soft reset by briefly cutting and restoring power:

1. Turn off the circuit breaker or disconnect the wires at the transformer.
2. Wait 30 seconds.
3. Restore power.
4. Allow 1–2 minutes for the device to reboot and reconnect to Wi-Fi.

Note: This method is not suitable for battery-powered models. Always wear protective gloves and follow electrical safety guidelines when working with wiring.

When to Use a Soft Reset

• The app shows “Device Offline” but the doorbell is powered.
• Live video feed is frozen or lagging.
• Motion detection is not triggering notifications.
• The doorbell button is unresponsive.

Pro Tip: If a soft reset doesn’t work, try it twice. Sometimes a second reboot resolves deeper software glitches.

How to Perform a Wi-Fi Reset (Network Reconfiguration)

A Wi-Fi reset is essential when you change your home network, update your router, or experience persistent Wi-Fi dropouts. This method allows you to re-pair the doorbell with your new network without losing other settings.

Using the Reset Button for Wi-Fi Reset

1. Press and hold the reset button for 8–10 seconds (not 3–5 seconds like a soft reset).
2. Observe the LED: It will flash red and blue alternately, indicating Wi-Fi reset mode.
3. Release the button.
4. The device will enter pairing mode, emitting a chime and flashing blue slowly.
5. Open the Aqara app, go to Devices > Add Device, and follow the on-screen instructions to reconnect to your new Wi-Fi network.

Example: You upgraded to a new mesh Wi-Fi system. After the Wi-Fi reset, the doorbell reconnects to the new SSID and maintains all previous settings like motion zones and notification preferences.

Using the Aqara App for Wi-Fi Reset

1. Open the Aqara app and select your doorbell camera.
2. Tap the gear icon to access Device Settings.
3. Navigate to Network Settings > Change Wi-Fi Network.
4. Follow the prompts to enter your new Wi-Fi credentials.
5. The device will disconnect and reconnect to the new network.

Note: This method may not be available on older app versions. Ensure your Aqara app is updated to the latest version.

Best Practices for Wi-Fi Reconfiguration

• Ensure your new network uses 2.4 GHz (not 5 GHz).
• Use a strong, unique password with WPA2/WPA3 encryption.
• Place the doorbell within 10–15 feet of your router during setup for optimal signal strength.
• Avoid using special characters (e.g., @, #, %) in your Wi-Fi password, as they may cause pairing issues.

Tip: If the device fails to connect, try moving your phone closer to the doorbell during the pairing process to improve Bluetooth signal (used during initial setup).

How to Perform a Factory Reset (Full Reset)

A factory reset is the most comprehensive solution but should be used as a last resort. It erases all data and returns the device to its original state, requiring a complete re-setup. This method is ideal for troubleshooting persistent software bugs, preparing for resale, or resolving deep integration issues.

Factory Reset Using the Reset Button

1. Press and hold the reset button for 15–20 seconds.
2. Watch the LED: It will flash red rapidly, then turn solid red, indicating the device is erasing all data.
3. Release the button when the LED turns solid red.
4. Wait 1–2 minutes. The LED will flash blue slowly, signaling the device is ready for re-pairing.
5. Open the Aqara app, go to Add Device, and follow the setup wizard as if setting up a new doorbell.

Example: You’re selling your Aqara Doorbell Camera. A factory reset ensures the new owner starts fresh without access to your previous recordings or settings.

Factory Reset via the Aqara App

1. In the Aqara app, select your doorbell camera.
2. Tap the gear icon > Device Information > Remove Device.
3. Confirm removal. The device will disconnect from your account.
4. To complete the factory reset, press and hold the reset button for 15 seconds (as above).
5. Re-add the device to the app using the standard setup process.

Important: Removing the device from the app does not erase data on the device itself. You must perform the hardware reset to fully clear settings.

After the Factory Reset: What to Expect

• All recordings stored locally (if using microSD) remain, but cloud recordings (if enabled) are deleted.
• You must re-enable integrations (e.g., Apple HomeKit, Alexa, Google Home).
• Custom settings like motion zones, notification schedules, and doorbell chimes must be reconfigured.
• The device name resets to default (e.g., “Aqara Doorbell G2H”).

Tip: Before resetting, take screenshots of your current settings or write down your preferred configurations to speed up re-setup.

Troubleshooting Common Reset Issues

Even with clear instructions, users may encounter challenges during the reset process. Below are common problems and their solutions, based on real-world user experiences and Aqara support data.

LED Not Responding During Reset

• Cause: Dead battery, faulty wiring, or hardware malfunction.
• Solution: For battery models, replace or recharge the battery. For wired models, check the transformer voltage (should be 12–24V AC). If the LED remains off, contact Aqara support.

Device Stuck in Pairing Mode

• Cause: Wi-Fi signal too weak, incorrect password, or app timeout.
• Solution: Move the router closer, double-check the password, and ensure the Aqara app has Bluetooth and location permissions enabled. Restart the app and try again.

App Fails to Detect the Doorbell

• Cause: Bluetooth interference, outdated app, or device not in pairing mode.
• Solution: Close other Bluetooth apps, update the Aqara app, and confirm the LED is flashing blue. Restart your phone if needed.

Data Table: Reset Methods at a Glance

Reset Type	Hold Time	LED Signal	Data Retained	When to Use
Soft Reset	3–5 seconds	Blue flashing rapidly	All settings, Wi-Fi, accounts	Minor glitches, app sync issues
Wi-Fi Reset	8–10 seconds	Red and blue alternating	Device name, firmware, accounts	Changing Wi-Fi network
Factory Reset	15–20 seconds	Red solid, then blue slow flash	None (device wiped)	Selling, severe issues, new setup

Final Tips for Maintaining Your Aqara Doorbell Camera

Knowing how to reset a Aqara Doorbell Camera is just one part of effective device management. To minimize the need for resets and ensure long-term reliability, follow these best practices:

• Update firmware regularly: Check the Aqara app monthly for firmware updates. Updates often include bug fixes and performance improvements.
• Monitor battery health: For battery-powered models, replace batteries every 6–12 months or when the app shows low charge.
• Optimize Wi-Fi placement: Use a Wi-Fi extender or mesh system if your doorbell is far from the router. Signal strength directly affects performance.
• Clean the lens and sensors: Wipe the camera lens and motion sensor with a soft, dry cloth monthly to prevent dirt from triggering false alerts.
• Back up recordings: If using microSD, periodically transfer important footage to a computer. Cloud storage users should review retention policies.

Pro Tip: Label your reset tools (e.g., paperclip) and keep them in a dedicated tech drawer. This ensures you’re always ready to troubleshoot.

Resetting your Aqara Doorbell Camera doesn’t have to be intimidating. With the right knowledge, you can resolve most issues quickly and confidently. Whether it’s a simple reboot, a network reconfiguration, or a full factory reset, each method has its place in your smart home toolkit. By following this guide, you’ll not only restore functionality but also extend the lifespan and performance of your Aqara Doorbell Camera—keeping your home safe and smart for years to come.

Frequently Asked Questions

How do I reset my Aqara doorbell camera?

To reset your Aqara doorbell camera, press and hold the reset button (usually on the side or back) for 10–15 seconds until the LED flashes rapidly. This restores factory settings and clears all paired devices. Ensure the device is powered during the process.

Where is the reset button on an Aqara doorbell camera?

The reset button is typically located on the side or back of the Aqara doorbell camera, often marked by a small hole. Use a paperclip or pin to press it for resetting. Refer to your model’s manual for exact placement.

Why won’t my Aqara doorbell camera reset properly?

If the reset fails, ensure the device is charged or connected to power, and hold the button for at least 15 seconds. Weak batteries or firmware glitches may interfere—try recharging or updating via the Aqara app first.

Can I reset my Aqara doorbell camera without the app?

Yes, you can reset it physically using the reset button, but the app provides additional troubleshooting. After a manual reset, re-pair the device via the Aqara app to restore full functionality and settings.

How often should I reset my Aqara doorbell camera?

Only reset when troubleshooting connectivity issues, post-firmware updates, or before resale. Frequent resets aren’t necessary and may disrupt recordings or paired devices.

Does resetting delete videos from my Aqara doorbell camera?

Yes, a reset erases all local and cloud-stored videos, settings, and paired devices. Back up important footage via the Aqara app before resetting to avoid permanent data loss.