How to Reset Aqara Doorbell to New Account in Simple Steps

Reset your Aqara Doorbell to a new account in minutes by holding the reset button for 10 seconds until the LED flashes red, then reconfigure it via the Aqara app. Ensure a seamless transfer by removing the device from the old account first and following the app’s setup prompts for the new account.

Key Takeaways

• Power cycle first: Unplug the doorbell for 10 seconds to ensure a clean reset.
• Use Aqara app: Navigate to device settings and select “Remove Device” to unlink.
• Factory reset button: Hold the reset button for 5+ seconds until LED flashes rapidly.
• Wi-Fi reconnection: Reconnect to the same Wi-Fi network as your new account.
• Re-pair promptly: Re-add the doorbell in the app within 2 minutes of resetting.
• Verify account switch: Confirm the device appears under the new account in the app.

Why You Might Need to Reset Your Aqara Doorbell to a New Account

Smart doorbells have revolutionized home security and convenience, and the Aqara Doorbell stands out as one of the most reliable and feature-rich options on the market. Whether you’re moving to a new home, sharing your smart home system with a family member, or troubleshooting connectivity issues, resetting your Aqara Doorbell to a new account is a common yet essential task. This process ensures that your device is properly linked to the right user, maintains optimal performance, and preserves your privacy.

However, many users find themselves confused when trying to transfer their Aqara Doorbell from an old account to a new one. The process isn’t always intuitive, especially if you’re new to smart home ecosystems or haven’t performed a full device reset before. Without the correct steps, you may encounter issues like failed syncing, persistent connection errors, or even data leakage from the previous owner’s account. That’s why understanding how to reset Aqara Doorbell to new account is crucial—not only for functionality but also for security and peace of mind.

Understanding Your Aqara Doorbell and Its Account System

Before diving into the reset process, it’s important to understand how the Aqara Doorbell integrates with your smart home ecosystem. Aqara devices operate primarily through the Aqara Home app (formerly known as Mi Home or Xiaomi Home), which acts as the central hub for device management, automation, and remote access. The doorbell is not just a standalone device—it’s deeply tied to your user account, cloud storage, and home network settings.

How the Aqara Doorbell Connects to Your Account

When you first set up your Aqara Doorbell, it pairs with your account via Wi-Fi or Zigbee (depending on the model) and registers itself on Aqara’s cloud servers. This registration includes:

• Your user ID and account credentials
• Home network details (SSID and password)
• Device-specific encryption keys
• Cloud storage access for video clips (if using Aqara’s cloud service)

This means that even if you physically disconnect the doorbell, its digital footprint remains on the original account until a proper reset is performed. Attempting to add it to a new account without resetting first will result in pairing failures, as the device still believes it belongs to the old user.

Why a Full Reset Is Necessary

Simply removing the doorbell from the app isn’t enough. Aqara devices use a secure pairing protocol that stores authentication tokens on the device itself. These tokens must be wiped clean to allow re-pairing with a new account. A full reset—also known as a factory reset—clears all stored data, including:

• Wi-Fi network credentials
• Account binding information
• Automation rules and scene configurations
• Local and cloud video history (if not backed up separately)

Pro Tip: Always back up your video recordings before resetting if they’re stored locally or in Aqara’s cloud. Once the reset is complete, these recordings cannot be retrieved unless you have an external backup.

Models That Support Account Transfer

Most Aqara doorbells support account reset and re-pairing, but the exact steps may vary slightly depending on the model. Common models include:

• Aqara Video Doorbell G2H Pro (Wi-Fi + Zigbee)
• Aqara Video Doorbell G3 (Global Version)
• Aqara Doorbell Hub E1 (Zigbee-based, requires hub)
• Aqara Wireless Doorbell (non-video models)

All of these can be reset and reassigned to a new account, provided you follow the correct procedure. Always check the model number on the back of the device or in the original packaging to ensure compatibility with the steps below.

Preparing for the Reset: What You Need Before You Begin

Resetting your Aqara Doorbell to a new account requires more than just pressing a button. Proper preparation ensures a smooth transition and avoids common pitfalls. Here’s what you need to do before initiating the reset process.

1. Gather Required Tools and Information

• Your new Aqara Home account: Make sure you’ve already created a new account on the Aqara Home app. Use a unique email address not previously linked to any Aqara device.
• Stable Wi-Fi connection: The doorbell must connect to your home network during setup. Use a 2.4 GHz band (not 5 GHz), as most Aqara doorbells don’t support dual-band Wi-Fi.
• Smartphone or tablet with Aqara Home app installed: The app is available on iOS and Android. Ensure it’s updated to the latest version.
• Access to the physical doorbell: You’ll need to press the reset button, which may be located on the side, back, or under a removable cover.
• Original power source: Whether it’s a battery pack, transformer, or hardwired connection, ensure the doorbell is powered during the reset.

2. Remove the Doorbell from the Old Account

Before resetting, log into your old Aqara Home app and remove the doorbell from your account. This step is critical to prevent account conflicts.

1. Open the Aqara Home app.
2. Navigate to your device list and select the doorbell.
3. Tap the three-dot menu (⋮) or gear icon.
4. Select “Remove Device” or “Unbind Device.”
5. Confirm the removal when prompted.

Note: If the old account is inaccessible (e.g., previous homeowner), skip this step—but ensure you perform a full factory reset to clear all data.

3. Check for Firmware Updates (Optional but Recommended)

Outdated firmware can cause pairing issues. If you still have access to the old account and the doorbell is connected:

• Go to the device settings in the Aqara Home app.
• Look for “Firmware Update” and install any pending updates.
• After updating, proceed with the removal and reset.

This ensures the device has the latest security patches and compatibility fixes before joining your new account.

4. Prepare Your Network Environment

To avoid connection problems during setup:

• Restart your router and modem.
• Ensure the doorbell is within 10–15 meters of the router (or Zigbee hub, if applicable).
• Disable any MAC address filtering or parental controls temporarily.
• Write down your Wi-Fi SSID and password for quick entry during setup.

Example: If your network is named “HomeNet_2.4G” and the password is “SecurePass123,” keep this information handy. You’ll need to re-enter it during the new account pairing process.

Step-by-Step Guide to Reset Aqara Doorbell to New Account

Now that you’re prepared, let’s walk through the actual reset and re-pairing process. These steps are tailored for the Aqara Video Doorbell G2H Pro and G3, but they apply to most Aqara doorbells with minor adjustments.

Step 1: Perform a Factory Reset on the Doorbell

Locate the reset button on your doorbell. It’s typically a small pinhole on the side or back panel.

1. Ensure the doorbell is powered on (LED indicator should be active).
2. Use a paperclip or SIM ejector tool to press and hold the reset button.
3. Hold for 10–15 seconds until the LED flashes red rapidly (or a voice prompt says “Reset successful”).
4. Release the button. The doorbell will reboot and enter pairing mode.

Tip: If the LED doesn’t flash, check the power source. Low battery or unstable power can prevent the reset from completing.

Step 2: Set Up a New Aqara Home Account

1. Open the Aqara Home app on your smartphone.
2. Tap “Register” and create a new account using a unique email and strong password.
3. Verify your email address via the confirmation link sent by Aqara.
4. Log in to the new account.

Ensure you’re logged out of any other Aqara accounts to avoid syncing issues.

Step 3: Add the Doorbell to Your New Account

1. In the Aqara Home app, tap the “+” icon to add a new device.
2. Select “Doorbell” from the category list.
3. Choose your model (e.g., “Video Doorbell G2H Pro”).
4. The app will prompt you to put the doorbell in pairing mode. Since you’ve already reset it, it should automatically enter pairing mode (LED flashing blue).
5. Tap “Next” and wait for the app to detect the device.
6. When the doorbell appears in the list, tap it to begin pairing.

Pro Tip: If the app doesn’t detect the doorbell, ensure Bluetooth is enabled on your phone and you’re within 1–2 meters of the device.

Step 4: Connect to Your Wi-Fi Network

1. The app will ask for your Wi-Fi SSID and password.
2. Enter the details (2.4 GHz network only).
3. Wait 1–2 minutes for the doorbell to connect to Wi-Fi.
4. A confirmation message will appear when successful.

Note: If the connection fails, double-check the password and ensure the router isn’t blocking new devices.

Step 5: Configure Device Settings and Permissions

1. Assign a name to your doorbell (e.g., “Front Door”).
2. Choose whether to enable cloud storage, motion detection, or night vision.
3. Set up notification preferences (push alerts, email, etc.).
4. Grant necessary app permissions (camera, microphone, location).

You can now test the doorbell by pressing the physical button or triggering motion detection.

Troubleshooting Common Reset and Pairing Issues

Even with careful preparation, you may encounter problems during the reset or pairing process. Here are the most common issues and their solutions.

Doorbell Not Entering Pairing Mode

• Cause: Incomplete factory reset or low battery.
• Fix: Repeat the reset process. Ensure the doorbell is fully charged or connected to a stable power source. Wait 30 seconds between reset attempts.

App Fails to Detect the Doorbell

• Cause: Bluetooth interference, outdated app, or incorrect model selection.
• Fix: Close and reopen the Aqara Home app. Ensure your phone’s Bluetooth is on. Select the exact model from the list. Move closer to the doorbell.

Wi-Fi Connection Timeout

• Cause: Weak signal, incorrect password, or router security settings.
• Fix: Move the doorbell closer to the router during setup. Re-enter the password carefully. Temporarily disable WPA3 or MAC filtering on the router.

“Device Already Bound” Error

• Cause: The doorbell wasn’t fully removed from the old account or reset improperly.
• Fix: Perform another factory reset. If the error persists, contact Aqara support with your device’s serial number for account unbinding assistance.

Cloud Services Not Activating

• Cause: Region restrictions or subscription issues.
• Fix: Ensure your Aqara account region matches your physical location. Subscribe to Aqara’s cloud storage plan if required. Check app notifications for payment or setup reminders.

LED Not Responding After Reset

• Cause: Hardware failure or firmware corruption.
• Fix: Try a hard reboot (unplug for 60 seconds, then re-power). If no LED appears, the device may be faulty. Contact Aqara customer service for a replacement or repair.

Data Table: Aqara Doorbell Reset Checklist

Step	Action Required	Status	Notes
1	Create new Aqara account	✅ / ❌	Use unique email, verify account
2	Remove doorbell from old account	✅ / ❌	Skip if old account inaccessible
3	Power on doorbell	✅ / ❌	Check battery or wiring
4	Press and hold reset button (10–15 sec)	✅ / ❌	Wait for flashing red LED
5	Open Aqara Home app, add device	✅ / ❌	Select correct model
6	Enter Wi-Fi credentials	✅ / ❌	2.4 GHz only
7	Complete setup and test	✅ / ❌	Press button, check notifications

Final Tips and Best Practices for a Seamless Transition

Successfully resetting your Aqara Doorbell to a new account is just the beginning. To ensure long-term reliability and optimal performance, follow these best practices:

Secure Your New Account

• Enable two-factor authentication (2FA) in the Aqara Home app.
• Use a strong, unique password (12+ characters, mix of letters, numbers, symbols).
• Regularly review connected devices and remove any unknown ones.

Optimize Network and Placement

• Install a Wi-Fi extender if the doorbell is far from the router.
• Mount the doorbell at a height of 1.5–1.7 meters for best motion detection.
• Avoid direct sunlight or heavy rain exposure to prevent overheating or water damage.

Regular Maintenance

• Check firmware updates monthly in the Aqara Home app.
• Clean the lens with a soft cloth to prevent blurry video.
• Test the doorbell weekly to ensure notifications are working.

Data Privacy and Ownership

• Review Aqara’s privacy policy to understand how your video data is stored and used.
• Opt out of data sharing features if you prefer local storage only.
• Delete old recordings regularly to free up cloud space.

By following these steps and tips, you can confidently reset your Aqara Doorbell to a new account and enjoy a secure, personalized smart home experience. Whether you’re a first-time user or transferring ownership, the process is straightforward when you know what to expect. Remember: a proper reset not only unlocks new features but also safeguards your privacy and ensures your smart doorbell works flawlessly for years to come.

Frequently Asked Questions

How do I reset my Aqara doorbell to a new account?

To reset your Aqara doorbell, first remove it from the current account in the Aqara app. Then, perform a factory reset by holding the doorbell’s reset button for 10 seconds until the LED flashes red and green.

Why would I need to reset my Aqara doorbell to a new account?

You might need to reset it when transferring ownership, troubleshooting connectivity issues, or switching to a different Aqara app account. This ensures the device is properly deregistered and ready for re-pairing.

Can I reset my Aqara doorbell without the original account?

Yes, but only via a hardware factory reset. Press and hold the reset button on the device for 10–15 seconds. Note: This method erases all settings, and you’ll need the physical doorbell to complete the process.

What’s the easiest way to reset an Aqara doorbell for a new user?

The simplest method is using the Aqara app: go to device settings, select “Remove Device,” then perform a factory reset. The new user can then pair it with their account using the app’s setup wizard.

How long does it take to reset an Aqara doorbell to a new account?

The entire process typically takes 2–5 minutes: 1 minute to remove it from the old account, 10 seconds for the factory reset, and 1–3 minutes to re-pair with the new account via the Aqara app.

Do I need Wi-Fi to reset my Aqara doorbell to a new account?

Wi-Fi is required only for the re-pairing step after the reset. The factory reset itself works offline, but you’ll need internet access to sync the doorbell with the new account in the Aqara app.