How to Reset Hikvision Camera Poe in 5 Simple Steps

Reset your Hikvision PoE camera in just 5 simple steps by powering it off, holding the reset button for 10 seconds, and reconnecting it to restore factory settings. This quick process resolves network issues and forgotten passwords, ensuring your security system stays up and running with minimal downtime.

Key Takeaways

• Power off the camera: Disconnect PoE power before resetting.
• Press the reset button: Hold for 10+ seconds using a pin.
• Wait for reboot: Allow 1–2 minutes for full restart.
• Default credentials apply: Use admin/12345 post-reset.
• Reconfigure settings: Restore IP, passwords, and motion detection.
• Test connectivity: Verify camera feed via Hik-Connect or app.

Understanding Hikvision Cameras and PoE Technology

Hikvision is a global leader in video surveillance technology, offering a comprehensive range of security cameras designed for residential, commercial, and industrial applications. Among their most popular offerings are cameras that utilize Power over Ethernet (PoE) technology, which simplifies installation by delivering both data and electrical power through a single Ethernet cable. This innovation not only reduces clutter but also enhances reliability and scalability, making Hikvision PoE cameras a top choice for modern security systems.

Despite their advanced features and robust design, users may occasionally encounter issues with Hikvision PoE cameras, such as connectivity problems, forgotten passwords, or firmware glitches. In such cases, resetting the camera to its factory settings can resolve the issue and restore full functionality. However, resetting a PoE camera requires careful handling to avoid damaging the device or disrupting the network. This guide will walk you through how to reset Hikvision camera PoE in five simple steps, ensuring you can troubleshoot effectively while preserving the integrity of your surveillance system. Whether you’re a DIY enthusiast or a professional installer, mastering the reset process is essential for maintaining optimal performance.

Why You Might Need to Reset Your Hikvision PoE Camera

Common Issues That Warrant a Reset

Before diving into the reset process, it’s important to understand the scenarios where a factory reset is necessary. Hikvision PoE cameras are designed to be reliable, but like any electronic device, they can encounter problems. Some of the most common issues that necessitate a reset include:

• Forgotten Admin Password: If you or a previous user have changed the default login credentials and can no longer access the camera, a reset will restore the default password (usually “admin” or blank).
• Network Connectivity Problems: Misconfigured IP addresses, subnet masks, or gateway settings can cause the camera to become unreachable. A reset reverts all network settings to factory defaults, allowing you to reconfigure them properly.
• Firmware Corruption: Failed firmware updates or unexpected power interruptions during updates can corrupt the camera’s firmware, leading to erratic behavior or failure to boot. A reset can clear corrupted settings and allow for a fresh firmware update.
• Unresponsive Camera: If the camera freezes, stops streaming, or becomes unresponsive to commands, a reset may resolve the issue by clearing temporary glitches.
• Reassigning to a New System: When transferring a camera to a new NVR or security setup, resetting ensures it starts with a clean slate, free from previous configurations.

When a Reset Is the Best Option

While troubleshooting minor issues (e.g., adjusting network settings or rebooting) may suffice, a factory reset is the most effective solution when the camera’s configuration is deeply compromised or when you need to start fresh. For example, if you’re setting up a new security system and have inherited cameras from an old installation, resetting ensures no legacy settings interfere with your new setup. Similarly, if the camera is part of a larger Hikvision ecosystem (e.g., integrated with an NVR or VMS), a reset ensures compatibility with the new system’s requirements.

Pro Tip: Always attempt non-destructive troubleshooting first—such as checking cable connections, restarting the PoE switch, or using Hikvision’s SADP (Search Active Devices Protocol) tool to reconfigure the IP—before proceeding with a reset. This minimizes unnecessary disruptions to your surveillance system.

Preparing for the Reset: Tools and Precautions

Essential Tools and Equipment

Before resetting your Hikvision PoE camera, gather the following tools and materials to ensure a smooth process:

• PoE Switch or Injector: Ensure your camera is powered via a reliable PoE source. If using a PoE switch, verify it’s functioning properly.
• Ethernet Cable: A high-quality Cat5e or Cat6 cable is essential for data and power transmission.
• Paperclip or Reset Tool: Most Hikvision cameras have a small reset button inside a pinhole on the housing. A straightened paperclip or a dedicated reset tool will be needed to press it.
• Computer or Laptop: For post-reset configuration, you’ll need a device to access the camera’s web interface or Hikvision’s configuration tools.
• Hikvision Software: Download the latest version of SADP Tool and iVMS-4200 (or Hik-Connect app) from Hikvision’s official website for device management.
• Notebook or Digital Document: Record the camera’s serial number, model, and any custom settings you plan to reapply post-reset.

Safety and Data Backup Precautions

Resetting a camera erases all custom configurations, including:

• User accounts and passwords
• Network settings (IP address, subnet mask, gateway)
• Motion detection zones
• Video recording schedules
• Integration settings (e.g., NVR connections, cloud storage)

To avoid data loss, follow these precautions:

1. Document Current Settings: Use the camera’s web interface or Hikvision software to note down critical configurations. Take screenshots if possible.
2. Backup Video Footage: If the camera has an SD card or is connected to an NVR, ensure recent footage is saved before resetting.
3. Disconnect from NVR: If the camera is part of an NVR system, remove it from the NVR’s device list to prevent conflicts during reset.
4. Power Down the Camera: While not always required, turning off the PoE switch briefly before resetting can reduce the risk of electrical surges.

Warning: Never reset a camera while it’s actively recording or streaming to a critical system. Always perform resets during maintenance windows or low-activity periods.

Step-by-Step Guide: How to Reset Hikvision Camera PoE

Step 1: Locate the Reset Button

Hikvision PoE cameras typically have a recessed reset button on the back or side of the housing. The exact location varies by model:

• Dome Cameras: Check the base or underside of the dome.
• Bullet Cameras: Look near the Ethernet port or on the mounting bracket.
• PTZ Cameras: Often located behind a removable panel.

Example: The Hikvision DS-2CD2142WD-I has a reset button inside a small hole near the Ethernet port. Use a paperclip to gently press it. Refer to your camera’s user manual (available on Hikvision’s website) for precise location details.

Step 2: Power Cycle the Camera

Before pressing the reset button, power cycle the camera to ensure it’s in a stable state:

1. Turn off the PoE switch or unplug the Ethernet cable.
2. Wait 10–15 seconds for the camera to fully power down.
3. Reconnect the Ethernet cable and turn the PoE switch back on.
4. Wait 1–2 minutes for the camera to boot up completely (indicated by steady LED lights).

Why this matters: Power cycling clears temporary memory and ensures the reset command is processed correctly.

Step 3: Initiate the Factory Reset

Once the camera is powered on, perform the reset:

1. Insert the paperclip into the reset button hole.
2. Press and hold the button for 10–15 seconds. You’ll hear a beep or see the camera’s LEDs flash rapidly.
3. Release the button when the camera restarts (LEDs will turn solid or cycle through colors).

Pro Tip: If the camera doesn’t reset, try holding the button for 20 seconds. Some models (e.g., Hikvision DS-2DE4425IW-DE) require a longer press for a hard reset.

Step 4: Wait for Reboot and Initialization

After releasing the reset button, the camera will:

• Reboot automatically (may take 1–3 minutes).
• Restore factory default settings (IP: 192.168.1.64, subnet mask: 255.255.255.0, password: blank).
• Enter “discovery mode,” making it visible to Hikvision’s SADP tool.

Monitor the camera’s LEDs: A steady green or blue light usually indicates successful initialization.

Step 5: Verify the Reset and Reconfigure

Use Hikvision’s SADP Tool to confirm the reset:

1. Download and install SADP from Hikvision’s website.
2. Launch the tool and click “Search.” Your camera should appear with its default IP and “Not Activated” status.
3. Click the camera entry and note the MAC address and serial number.
4. Click “Modify IP” to assign a new IP address compatible with your network (e.g., 192.168.1.100).
5. Set a strong admin password (minimum 8 characters, with numbers and symbols).
6. Click “Save” and wait for the camera to apply changes.

Example Configuration:
– IP Address: 192.168.1.100
– Subnet Mask: 255.255.255.0
– Gateway: 192.168.1.1
– Password: SecureP@ss2024

Post-Reset Configuration: Restoring Your Camera to Full Functionality

Reconnecting to NVR or VMS

If your camera was previously connected to an NVR or video management system (VMS), re-add it using the new IP address:

1. Log into your NVR’s web interface or VMS software.
2. Navigate to “Camera Management” or “Device List.”
3. Click “Add” and enter the camera’s IP, username (admin), and password.
4. Adjust channel settings (e.g., stream type, resolution) as needed.

Tip: For Hikvision NVRs, use the “Plug and Play” feature to automatically detect reset cameras on the same subnet.

Restoring Custom Settings

Reapply the configurations you documented earlier:

• Network Settings: Adjust DNS, port forwarding, or VLAN settings if used.
• Video Settings: Reconfigure resolution (e.g., 4MP), frame rate (e.g., 25 fps), and compression (H.265).
• Motion Detection: Recreate detection zones and sensitivity levels.
• Alarms and Notifications: Set up email alerts, push notifications, or integration with smart home systems (e.g., IFTTT).
• Storage: Format SD cards or reconfigure cloud storage (e.g., Hik-Connect).

Updating Firmware

After resetting, always check for firmware updates:

1. Visit Hikvision’s Support Page.
2. Enter your camera model to download the latest firmware.
3. Log into the camera’s web interface and navigate to “System > Maintenance > Upgrade.”
4. Upload the firmware file and wait for the update to complete (do not power off during update).

Pro Tip: Enable “Automatic Firmware Check” in the camera settings to receive update notifications.

Troubleshooting Common Reset Issues

Camera Not Detected by SADP Tool

If SADP doesn’t show your camera after reset:

• Check Network Connectivity: Ensure the camera and computer are on the same subnet. Use a direct Ethernet connection if necessary.
• Disable Firewall/Antivirus: Temporarily disable security software that might block SADP.
• Update SADP: Download the latest version from Hikvision’s website.
• Try a Different Cable: Faulty Ethernet cables are a common culprit.

Reset Button Not Working

If the reset button doesn’t respond:

• Verify Button Location: Consult the user manual for your specific model.
• Use a Hard Reset: For cameras with a “hard reset” option, hold the button for 30–60 seconds.
• Contact Support: If the button is physically damaged, contact Hikvision support for a replacement.

Table: Troubleshooting Quick Reference

Issue	Possible Cause	Solution
Camera not powering on	Faulty PoE switch/cable	Test with a known-good PoE injector
No video output	Incorrect IP configuration	Use SADP to reassign IP
Firmware update fails	Corrupted firmware file	Re-download firmware from Hikvision
Camera disconnects intermittently	Weak PoE power delivery	Use a PoE+ switch (802.3at)

Conclusion

Resetting a Hikvision PoE camera is a straightforward yet powerful troubleshooting step that can resolve a wide range of issues, from forgotten passwords to network glitches. By following the five simple steps outlined in this guide—locating the reset button, power cycling, initiating the reset, verifying with SADP, and reconfiguring—you can restore your camera to peak performance in under 15 minutes. Remember to always back up critical settings beforehand and take precautions to avoid data loss.

Beyond the reset process, maintaining your Hikvision system involves regular firmware updates, periodic configuration reviews, and proactive network management. Whether you’re securing a home, office, or industrial facility, a well-maintained PoE camera system ensures reliable surveillance and peace of mind. Now that you know how to reset Hikvision camera PoE confidently, you’re equipped to handle future challenges and keep your security infrastructure running smoothly. Stay vigilant, stay secure!

Frequently Asked Questions

How do I reset my Hikvision POE camera to factory settings?

To reset your Hikvision POE camera, locate the reset button (usually a small hole on the device). Press and hold it for 10–15 seconds using a paperclip until the camera reboots. This restores all settings to default.

Can I reset a Hikvision camera POE without a reset button?

Yes, if your model lacks a physical reset button, use the Hik-Connect app or iVMS-4200 software. Navigate to device settings, select “Restore Defaults,” and confirm the reset. Ensure the camera is powered via POE during the process.

What’s the easiest way to reset a Hikvision POE camera remotely?

Log in to your camera’s web interface via a browser or the Hik-Connect app. Go to “Configuration” > “System” > “Maintenance” and click “Restore.” The camera will reboot automatically after the reset.

Why won’t my Hikvision POE camera reset properly?

Common issues include insufficient power delivery via POE or a faulty reset button. Ensure the POE switch/injector provides stable power, and hold the reset button for the full duration. If problems persist, try a software reset via the app.

How long does a Hikvision POE camera take to reset?

A full reset typically takes 1–2 minutes, including reboot time. The camera’s LED will blink during the process. Wait until it stabilizes to confirm the reset is complete.

Do I need to reset my Hikvision camera after changing POE switches?

Not always, but resetting can resolve IP conflicts or connectivity issues. If the camera isn’t detected after the switch change, a reset ensures it rejoins the network with default settings.