Forgot your Zosi IP camera password? This guide walks you through multiple methods to reset it—using the Zosi app, web interface, or physical reset button. Get back into your security system quickly and securely.
Key Takeaways
- Use the Zosi App for quick password recovery: The official Zosi View app allows password resets via email verification if you’ve registered your device.
- Factory reset via physical button: Most Zosi IP cameras have a hidden reset button that restores default settings, including the admin password.
- Access via web browser for advanced users: Log in through the camera’s IP address in a browser to change or reset passwords manually.
- Check default credentials first: After a reset, use common defaults like “admin” for both username and password unless changed.
- Update firmware after reset: Always install the latest firmware to improve security and fix known bugs.
- Contact Zosi support if stuck: If all else fails, reach out to Zosi customer service with your camera model and proof of purchase.
- Prevent future lockouts: Record new passwords securely and enable two-factor authentication if available.
Quick Answers to Common Questions
Can I reset my Zosi camera without the app?
Yes! Use the physical reset button on the camera or access it via a web browser using its IP address.
What if the reset button is hard to reach?
Use a straightened paperclip, SIM tool, or needle. Gently press and hold for 15 seconds while the camera is on.
Will a factory reset delete my recordings?
Yes, it erases all settings and stored footage. Back up important videos to a computer or cloud before resetting.
How do I find my camera’s IP address?
Check the Zosi View app under Device Info, or use a network scanner app like Fing on your phone.
Is it safe to use default passwords?
No. Always change “admin/admin” immediately after reset to prevent unauthorized access.
How to Reset Password Zosi IP Camera: A Complete Step-by-Step Guide
Losing access to your Zosi IP camera can be frustrating—especially when you rely on it for home or business security. Whether you’ve forgotten your password, inherited a used camera, or simply want to refresh your login credentials, knowing how to reset password Zosi IP camera is essential. The good news? It’s easier than you think, and there are multiple reliable methods to regain control.
In this comprehensive guide, we’ll walk you through every possible way to reset your Zosi IP camera password. You’ll learn how to use the Zosi View app, perform a factory reset using the physical button, access the camera via a web browser, and troubleshoot common issues. We’ll also share pro tips to keep your system secure and prevent future lockouts. By the end, you’ll be able to restore full access to your camera with confidence.
Why You Might Need to Reset Your Zosi Camera Password
There are several common reasons why you might need to reset your Zosi IP camera password:
Visual guide about How to Reset Password Zosi Ip Camera
Image source: learncctv.com
- Forgotten password: It happens to the best of us—especially if you haven’t logged in for a while.
- Buying a used camera: Second-hand cameras often come with unknown login details.
- Security concerns: If you suspect unauthorized access, resetting the password is a smart precaution.
- Factory reset after malfunction: Sometimes, a full reset is needed to fix software glitches.
- Changing admin users: You may want to remove old users or update permissions.
No matter your reason, the process is straightforward—and we’re here to help you every step of the way.
Method 1: Reset Password Using the Zosi View App
The Zosi View app is the easiest and most user-friendly way to reset your password—if you’ve previously registered your camera. This method works for most modern Zosi IP cameras connected to Wi-Fi or Ethernet.
Step 1: Open the Zosi View App
Launch the Zosi View app on your smartphone or tablet. Make sure you’re using the latest version, which you can download from the Apple App Store or Google Play Store.
Step 2: Tap “Forgot Password?”
On the login screen, look for the “Forgot Password?” link—usually located below the password field. Tap it to begin the recovery process.
Step 3: Enter Your Registered Email
Enter the email address you used when setting up the camera. This must match the one linked to your Zosi account. If you’re unsure, check your inbox for previous setup emails from Zosi.
Step 4: Check Your Email
Zosi will send a password reset link to your email. Open the message and click the link. It may take a few minutes to arrive, so check your spam folder if needed.
Step 5: Create a New Password
You’ll be redirected to a secure page where you can enter a new password. Choose a strong password with a mix of uppercase letters, numbers, and symbols. Avoid common words like “password123.”
Step 6: Log In with New Credentials
Return to the Zosi View app and log in using your email and new password. Your camera should now be accessible.
Pro Tip: If you don’t receive the email, double-check your email address and ensure your camera is connected to the internet. Also, verify that the camera is still linked to your Zosi account.
Method 2: Factory Reset Using the Physical Reset Button
If you can’t access the app or don’t have your email handy, a factory reset is your best bet. This method restores the camera to its original settings, including the default username and password.
Step 1: Locate the Reset Button
Most Zosi IP cameras have a small, recessed reset button. It’s usually found on the back or bottom of the device, near the power port or SD card slot. You’ll need a paperclip, SIM ejector tool, or similar thin object to press it.
Step 2: Power On the Camera
Ensure the camera is plugged in and powered on. The LED light should be solid or blinking, indicating it’s active.
Step 3: Press and Hold the Reset Button
Insert the paperclip into the reset hole and press the button firmly. Hold it down for 10 to 15 seconds. You may see the LED light flash or change color—this is normal.
Step 4: Wait for the Reset to Complete
Release the button after 15 seconds. The camera will restart automatically. This may take 1–2 minutes. Do not unplug it during this time.
Step 5: Reconnect to Wi-Fi or Network
Once the camera reboots, it will return to factory settings. You’ll need to reconnect it to your Wi-Fi network using the Zosi View app or web interface.
Step 6: Log In with Default Credentials
Use the default login details to access the camera. For most Zosi models, this is:
- Username: admin
- Password: admin
Note: Some newer models may have a blank password field by default. Try leaving it empty and clicking “Login.”
Important: After logging in, immediately change the default password to something secure. Default credentials are well-known and pose a security risk.
Method 3: Reset Password via Web Browser (Advanced)
If you prefer using a computer or can’t access the app, you can reset your password through a web browser. This method requires knowing the camera’s IP address.
Step 1: Find the Camera’s IP Address
To access the camera via browser, you need its local IP address. Here’s how to find it:
- Open the Zosi View app and go to your camera’s settings.
- Look for “Network” or “Device Info.” The IP address will be listed there (e.g., 192.168.1.100).
- Alternatively, use a network scanner app like Fing (iOS/Android) or Advanced IP Scanner (Windows) to detect connected devices.
Step 2: Enter the IP Address in Your Browser
Open Google Chrome, Firefox, or Edge and type the IP address into the address bar. Press Enter.
Step 3: Log In to the Camera’s Web Interface
A login page will appear. Enter your current username and password. If you’ve forgotten them, proceed to the next step.
Step 4: Use Default Credentials or Reset
If you’ve never changed the password, try the defaults:
- Username: admin
- Password: admin (or leave blank)
If that doesn’t work, you may need to perform a factory reset using the physical button (see Method 2).
Step 5: Change the Password in Settings
Once logged in, navigate to Settings > User Management or Account Settings. Here, you can create a new password. Save the changes and log out.
Pro Tip: Bookmark the camera’s IP address for future access. Also, consider setting a static IP to prevent it from changing after router reboots.
Troubleshooting Common Issues
Even with clear instructions, you might run into problems. Here’s how to solve the most common issues when trying to reset password Zosi IP camera.
Issue 1: Reset Button Doesn’t Work
If pressing the reset button has no effect:
- Ensure the camera is powered on.
- Use a sharp, thin object—some buttons are very sensitive.
- Hold the button for at least 15 seconds. Some models require up to 30 seconds.
- Try unplugging the camera, waiting 10 seconds, then plugging it back in before resetting.
Issue 2: Can’t Access the Web Interface
If the browser shows “Page Not Found” or “Connection Refused”:
- Double-check the IP address. It may have changed.
- Ensure your computer and camera are on the same network.
- Disable firewall or antivirus temporarily—they can block access.
- Try a different browser or clear your cache.
Issue 3: Email Not Received for Password Reset
If the Zosi app says the email was sent but you don’t see it:
- Check your spam or junk folder.
- Verify you entered the correct email address.
- Wait up to 10 minutes—sometimes emails are delayed.
- Try resending the reset link.
- Contact Zosi support if the issue persists.
Issue 4: Camera Doesn’t Reconnect After Reset
After a factory reset, the camera may not automatically reconnect to Wi-Fi:
- Use the Zosi View app to re-add the camera.
- Follow the setup wizard and re-enter your Wi-Fi password.
- Ensure your router is working and the signal is strong.
- Move the camera closer to the router during setup if needed.
Issue 5: Default Password Doesn’t Work
If “admin/admin” doesn’t log you in:
- Try leaving the password field blank.
- Check the user manual for your specific model—some use “123456” or “password.”
- Perform a second factory reset to ensure it completed properly.
- Contact Zosi support with your model number.
Best Practices After Resetting Your Password
Once you’ve successfully reset your Zosi IP camera password, take these steps to keep your system secure and functional:
1. Change the Default Password Immediately
Never leave your camera using “admin/admin.” Create a strong, unique password and store it in a secure password manager.
2. Enable Two-Factor Authentication (If Available)
Some Zosi models support 2FA through the app. This adds an extra layer of security by requiring a code from your phone during login.
3. Update the Firmware
Outdated firmware can have security vulnerabilities. Go to Settings > System > Firmware Upgrade in the app or web interface to check for updates.
4. Set Up Motion Alerts and Notifications
Ensure you’re notified of any activity. Configure motion detection zones and alert preferences in the app.
5. Regularly Review User Access
If you’ve shared access with family or employees, periodically review who has login rights and remove unused accounts.
6. Keep a Backup of Your Settings
Some Zosi cameras allow you to export configuration files. Save these to your computer in case you need to restore settings after another reset.
When to Contact Zosi Customer Support
If none of the above methods work, it’s time to reach out to Zosi. Their support team can help with:
- Model-specific reset instructions
- Account recovery for registered devices
- Hardware issues (e.g., faulty reset button)
- Firmware corruption or boot failures
To get the best help, have the following ready:
- Camera model number (found on the label)
- Serial number
- Proof of purchase (receipt or order confirmation)
- Description of the issue and steps you’ve tried
You can contact Zosi support via:
- Email: support@zositech.com
- Phone: Check their website for regional numbers
- Live Chat: Available on the official Zosi website during business hours
Conclusion
Resetting your Zosi IP camera password doesn’t have to be a headache. Whether you use the Zosi View app, the physical reset button, or the web interface, you now have multiple reliable ways to regain access. Remember to always change default passwords, keep your firmware updated, and store login details securely.
By following this guide, you’ve not only solved your immediate problem but also learned how to maintain a safer, more reliable security system. If you ever forget your password again, you’ll know exactly what to do—no stress, no guesswork.
Stay safe, stay secure, and enjoy the peace of mind that comes with a properly managed Zosi IP camera system.