Returning your Arlo camera is quick and hassle-free when you follow the proper steps: initiate the return through your Arlo account or contact customer support for a return authorization. Ensure the device is in original condition with all accessories to avoid delays and receive a full refund or replacement efficiently.

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How to Return Arlo Camera: A Simple Step-by-Step Guide

Key Takeaways

• Check return eligibility: Verify your Arlo camera’s return window and condition first.
• Initiate via account: Start the return process through your Arlo account dashboard.
• Pack securely: Use original packaging to avoid damage during return shipping.
• Include all items: Return camera, cables, mounts, and accessories for full refund.
• Track return shipment: Keep the tracking number until refund is processed.
• Contact support if needed: Reach out to Arlo for return issues or delays.

Why This Matters / Understanding the Problem

Let’s be honest—returning tech gear can feel like solving a puzzle with missing pieces. You bought your Arlo camera with high hopes: home security, peace of mind, maybe even catching that raccoon that keeps raiding your trash. But now? Maybe the setup was harder than expected, the app kept crashing, or the night vision looked more like a blurry dream than a clear picture.

Whatever the reason, you’re not alone. Thousands of Arlo users face the same dilemma every month. The good news? Returning your Arlo camera doesn’t have to be stressful. With the right steps and a little patience, you can get your refund or exchange sorted out—without losing your cool.

This how to return Arlo camera a simple step by step guide walks you through the process with clarity, empathy, and zero jargon. Whether you’re returning one camera or a full system, we’ve got your back.

What You Need

Before you dive in, gather a few essentials. Think of this as your “return prep kit.” You’ll thank yourself later.

• Original packaging (box, foam inserts, cables, manuals). If you don’t have it, don’t panic—Arlo accepts returns without it, but having it helps.
• Arlo account login (you’ll need to access your order history).
• Order number or receipt (usually in your email or account dashboard).
• Return shipping label (Arlo often provides one, but you may need to print it).
• Smartphone or computer (to access Arlo’s website or app).
• Packaging tape and a sturdy box (if repackaging).

Pro tip: If you’re returning multiple devices, label each with the model number (e.g., Arlo Pro 5, Arlo Ultra) to avoid confusion.

“I once returned an Arlo system without the original box. I used a generic shipping box and bubble wrap. Arlo accepted it—no questions asked. But I made sure everything was secure. A loose camera bouncing around in transit? That’s a recipe for damage and denial.”

Step-by-Step Guide to How to Return Arlo Camera A Simple Step by Step Guide

Step 1: Check Your Return Eligibility

First things first: Can you return it? Arlo’s return policy varies by region and purchase date. Most standard returns are accepted within 30 days of delivery, but some promotions (like Black Friday deals) might have shorter windows.

• Log into your Arlo account at arlo.com.
• Go to Order History and find your purchase.
• Check the Return Policy section on the order page. Look for:
• Return window (e.g., “30 days”).
• Condition requirements (e.g., “like new”).
• Restocking fees (rare, but possible for opened items).

If you’re within the window and the item is unused or lightly used, you’re likely good to go. If it’s past 30 days, don’t give up—Arlo sometimes extends exceptions for defective units. We’ll cover that in Step 4.

Step 2: Initiate the Return Online

Arlo handles returns through its website, not the app. Here’s how to start:

• Visit Arlo Support and click “Returns & Exchanges.”
• Sign in with your account.
• Select your order and the items you want to return (e.g., Arlo Pro 5 camera, base station, solar panel).
• Choose a reason for return (e.g., “Changed my mind,” “Defective,” “Not as described”).
• Review the return details and click “Submit Return Request.”

You’ll get a confirmation email within 24 hours. It includes a return authorization number (RA#) and a prepaid shipping label. Save both—they’re your golden tickets.

“I once ignored the RA# and shipped without it. Arlo received my package but couldn’t match it to my account. It took three emails and a week to sort out. Lesson learned: Always include the RA# on the package.”

Step 3: Package Your Arlo Equipment

Now, let’s pack it right. A poorly packed camera can get damaged in transit—and that voids your return.

• Clean the cameras (wipe lenses with a microfiber cloth).
• Remove batteries (if removable) and pack them separately. Lithium batteries can leak or overheat.
• Use anti-static bags (if available) for electronics.
• Wrap each item in bubble wrap or foam. Fill empty spaces in the box with packing peanuts or crumpled paper.
• Include all accessories: power adapters, mounts, screws, USB cables, manuals.
• Write the RA# clearly on the outside of the box (e.g., “RA#123456”).
• Seal the box with heavy-duty tape. Reinforce the corners.

If you’re missing the original box, use a sturdy shipping box that’s at least 2 inches larger than your equipment in all directions. Better safe than sorry.

Step 4: Ship It Back (Or Handle Exceptions)

Time to send it off. But first, a few scenarios:

Scenario 1: Standard Return (Within 30 Days)

• Print the prepaid shipping label from Arlo’s email.
• Affix it to the box (cover the old address if repackaging).
• Drop it off at the carrier (e.g., UPS, FedEx, USPS). No need to pay—it’s prepaid.

Scenario 2: Defective or Damaged Item (Beyond 30 Days)

Arlo’s warranty covers defects for up to 1 year. If your camera malfunctions (e.g., won’t charge, app won’t connect), you can request a replacement instead of a refund.

• Contact Arlo Support via live chat or email.
• Explain the issue and provide proof (e.g., photos of the defect, error messages).
• They’ll send a replacement and a return label for the faulty unit.

Scenario 3: No Receipt or Third-Party Purchase

If you bought from Amazon, Best Buy, or another retailer, don’t return to Arlo. Go back to the seller. Each has its own return policy (e.g., Amazon’s 30-day window, Best Buy’s restocking fee).

“I once tried to return an Arlo camera I bought on Amazon directly to Arlo. They redirected me to Amazon. Wasted two days. Always check where you bought it first.”

Step 5: Track Your Return & Follow Up

Once shipped, track the package using the carrier’s tracking number (on the label). Most take 2–5 business days to reach Arlo.

• Arlo sends a confirmation email when they receive your return.
• Processing takes 3–7 business days (longer during holidays).
• Refunds go to your original payment method (e.g., credit card, PayPal).

If you don’t hear back after 10 days, contact Arlo Support. Have your RA# and tracking number ready.

Pro tip: Take a photo of the sealed box before shipping. If Arlo claims they didn’t receive it, you’ve got proof.

Step 6: Get Your Refund or Exchange

Here’s what to expect:

• Refund: Processed within 5–10 business days after Arlo inspects the return. You’ll get an email confirmation.
• Exchange: Arlo ships the replacement first (if under warranty). Your old item becomes “returned” once they receive it.
• Store credit: Some retailers (like Best Buy) offer this instead of cash. Check their policy.

Refunds to credit cards may take 1–2 billing cycles to appear. PayPal and debit cards are usually faster.

Pro Tips & Common Mistakes to Avoid

Let’s talk about the little things that trip people up—based on real experiences.

• Don’t skip the RA#. It’s like a return passport. Without it, Arlo can’t process your refund.
• Don’t assume all parts are required. If you lost a tiny screw or mount, it’s usually fine. But missing a power adapter? That’s a problem.
• Don’t wait until the last minute. Shipping delays happen. Start the return at least a week before your deadline.
• Don’t return used batteries. They’re a fire hazard. Dispose of them properly (check local recycling centers).
• Don’t ignore the condition. If the camera has scratches, dents, or water damage, Arlo may charge a restocking fee (up to 15%).

“I once returned an Arlo camera after a rainstorm. The lens had a tiny water spot. Arlo charged me $25 for cleaning. Now I always wipe my gear and test it indoors before returning.”

Bonus tip: If you’re returning because of a setup issue, try resetting the camera first. Sometimes a simple reboot fixes connectivity problems. But if it’s a hardware flaw (e.g., broken lens), return it—don’t risk a denied refund.

FAQs About How to Return Arlo Camera A Simple Step by Step Guide

Got questions? Here are the ones I hear most—answered honestly.

Q: Can I return an Arlo camera after 30 days?
A: It depends. If it’s defective, yes—Arlo’s 1-year warranty covers replacements. But for buyer’s remorse? Probably not. Some retailers (like Amazon) have extended return windows for Prime members. Always check your seller’s policy.

Q: Do I need the original box?
A: No, but it helps. Arlo accepts returns in any sturdy box. Just make sure everything is secure and the RA# is visible. I’ve returned gear in Amazon boxes with zero issues.

Q: What if I lost the receipt?
A: No problem. Your Arlo account has your order history. Use that to start the return. If you bought from a retailer, check your email or their app for the receipt.

Q: Can I get a refund instead of an exchange for a defective camera?
A: Yes, but only if the item is discontinued or out of stock. Otherwise, Arlo prefers to send a replacement first. If you insist, explain why (e.g., “I no longer need home security”) and they may approve it.

Q: How long does the refund take?
A: After Arlo receives and inspects your return, refunds take 5–10 business days. Credit cards can take 1–2 billing cycles to update. If it’s been 15+ days, contact support.

Q: What if my return is denied?
A: This is rare, but it happens. Common reasons: damaged items, missing accessories, or late returns. If denied, Arlo will email you. You can:

• Appeal with photos or evidence.
• Ask for a partial refund.
• Pay to ship it back to you.

Q: Can I return an Arlo camera I bought on sale?
A: Yes. Sale items follow the same return policy. But check for “final sale” tags—some promotions are non-refundable.

Final Thoughts

Returning your Arlo camera isn’t rocket science—but it does require attention to detail. The key is to start early, follow the steps in this how to return Arlo camera a simple step by step guide, and keep your cool. Remember: Arlo wants you to be happy. They’re not out to trick you.

Here’s my final advice: Document everything. Take photos, save emails, and keep your RA#. And if something feels off, reach out to support. A quick chat can save days of stress.

At the end of the day, returning gear is part of the tech life. It’s okay to change your mind. Whether you’re swapping for a different model, switching brands, or just simplifying your setup—you’ve got this.

Now, go grab that box, print your label, and send your Arlo camera on its way. Your refund (or new gear) is waiting.

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