How to Unlink Aqara Doorbell From Account in Simple Steps

Unlinking your Aqara Doorbell from your account is quick and secure when done through the Aqara Home app. Simply navigate to the device settings, select “Remove Device,” and confirm to disconnect it from your account and Wi-Fi. This ensures your data stays private and prepares the doorbell for resale, gifting, or reconfiguration.

Key Takeaways

• Access account settings: Log in to your Aqara app to begin unlinking.
• Select device: Choose the doorbell you wish to unlink.
• Remove device: Tap “Remove” to unlink it from your account.
• Confirm action: Double-check to avoid accidental removal.
• Factory reset: Perform a reset to clear all data.
• Reconfigure if needed: Set up again under a new account.

Why You Might Need to Unlink Your Aqara Doorbell From Your Account

Smart home devices like the Aqara Doorbell have revolutionized how we interact with our homes, offering convenience, security, and seamless integration with other smart gadgets. Whether you’re monitoring deliveries, keeping an eye on visitors, or ensuring your home is safe while you’re away, the Aqara Doorbell provides real-time notifications and high-quality video. However, there are several scenarios where you might need to unlink your Aqara Doorbell from your account. Perhaps you’re selling your home and transferring ownership of your smart devices, upgrading to a newer model, or troubleshooting persistent connectivity issues. In other cases, privacy concerns or switching to a different smart home ecosystem (like Apple HomeKit, Google Home, or Amazon Alexa) may prompt you to remove the doorbell from your current account.

Whatever your reason, the process of unlinking your Aqara Doorbell doesn’t have to be complicated. While the Aqara ecosystem is designed for ease of use, the steps to remove a device from your account aren’t always intuitive—especially if you’re not deeply familiar with the Aqara app or its integration with platforms like Mi Home, Apple Home, or Home Assistant. This guide walks you through the entire process, from preparation to confirmation, ensuring you can successfully unlink your Aqara Doorbell without losing data unnecessarily or creating security loopholes. Whether you’re using a wired or wireless Aqara Doorbell model (such as the Aqara Video Doorbell G2H or G3), the principles remain largely the same, though minor differences exist in firmware and app behavior.

Understanding the Aqara Ecosystem and Account Linking

How Aqara Devices Are Linked to Accounts

Before you begin the unlinking process, it’s essential to understand how Aqara devices connect to your account. Aqara operates primarily through the Aqara Home app (formerly known as Aqara Home or Aqara Hub), which syncs with your Mi Account (Xiaomi’s cloud service). When you set up your Aqara Doorbell, it’s authenticated using your Mi Account credentials, and all data—including video recordings, motion alerts, and device settings—is stored in the cloud under your account. This means that unlinking isn’t just about removing a device from a list; it’s about severing that cloud-based authentication and ensuring the device no longer has access to your personal data.

Additionally, if you’ve integrated your Aqara Doorbell with third-party platforms like Apple HomeKit, Google Home, or Home Assistant via HomeKit Secure Video, those connections must also be addressed. For example, if you’ve enabled HomeKit pairing, your doorbell appears in the Apple Home app, and removing it from Aqara won’t automatically remove it from Apple’s ecosystem. This layered integration is why a comprehensive unlinking process involves multiple steps across different platforms.

Types of Aqara Doorbells and Their Linking Methods

Aqara offers several doorbell models, each with slightly different setup and management processes:

• Aqara Video Doorbell G2H (Wired): Requires a constant power source and connects via Wi-Fi. Uses the Aqara Home app and supports HomeKit.
• Aqara Video Doorbell G3 (Wireless): Battery-powered with solar charging option. Offers AI facial recognition and supports HomeKit Secure Video.
• Aqara Wireless Doorbell (Non-video): A simpler model without camera, often used as a chime or trigger for other devices.

All models are linked to your Aqara/Mi account during setup. The G2H and G3, in particular, are more complex due to their video capabilities and cloud storage features. For instance, the G3 stores video clips in the cloud for 7 days (with subscription) and uses facial recognition data, which is tied to your account. Unlinking ensures this data is no longer accessible to you—and more importantly, prevents unauthorized access by others after transfer or disposal.

Pro Tip: Before unlinking, consider whether you want to backup any video recordings or event logs. Once unlinked, cloud-stored videos (especially those under a subscription plan) may be permanently lost unless you’ve downloaded them locally.

Preparing to Unlink: What You Need to Know Before Starting

Check Your Device and Account Status

Before initiating the unlinking process, verify a few key details:

• Ensure you’re logged into the correct Aqara/Mi account that owns the doorbell. If you’ve used multiple accounts (e.g., family members), confirm you’re accessing the one with device ownership.
• Check for active subscriptions (e.g., Aqara Cloud Storage or HomeKit Secure Video). Unlinking may terminate access to these services, so cancel or transfer them first if needed.
• Ensure the doorbell is online and responsive. A device that’s offline may not allow full unlinking through the app, requiring additional steps.
• Verify firmware version. Older firmware might have bugs in the device removal process. Update to the latest version via the Aqara Home app under Device Settings > Firmware Update.

Back Up Important Data and Recordings

Since unlinking typically removes access to cloud-stored video clips, take these steps to preserve important footage:

• Download critical video clips manually through the Aqara Home app. Navigate to the “Events” tab, select the desired recordings, and tap the download icon.
• Export facial recognition profiles (for G3 models). If you’ve labeled frequent visitors (e.g., “Family,” “Delivery Person”), these labels are stored in your account. Unfortunately, they can’t be exported, but you can take screenshots for reference.
• Document custom automation rules that use the doorbell (e.g., “When doorbell rings, turn on porch light”). These rules will be deleted upon unlinking, so note them down for re-creation later.

Notify Other Users and Remove Shared Access

If you’ve shared your Aqara Home with family or roommates, notify them before unlinking. Shared users will lose access to the doorbell once it’s removed from the account. To remove shared access:

• Open the Aqara Home app.
• Go to Profile > Family & Sharing > Shared Devices.
• Select the doorbell and remove shared users.

Note: If you’re selling the doorbell, ensure all personal data (like Wi-Fi credentials and camera angles) are reset. We’ll cover factory resets later.

Step-by-Step Guide to Unlink Aqara Doorbell via the Aqara Home App

Step 1: Access Device Settings in the Aqara Home App

Begin by opening the Aqara Home app on your smartphone or tablet. Make sure you’re connected to the same Wi-Fi network as your doorbell for optimal performance.

• Tap on the Aqara Doorbell icon from the home screen.
• Enter the device control panel by tapping the device name or image.
• Look for the gear icon (⚙️) or “Settings” option—usually located at the top right or bottom of the screen.

For G2H and G3 models, the settings menu includes options like “Camera,” “Alerts,” “Wi-Fi,” and “Device Info.”

Step 2: Navigate to Device Removal or Unlink Option

Within the settings menu, scroll down to find the “Remove Device” or “Unlink Device” option. The exact wording may vary depending on your app version and region:

• On newer versions (v4.0+): Look for “Device Management” > “Remove from Account”.
• On older versions: Tap “More” > “Remove Device”.

You may be prompted to confirm your action. The app will warn you that:

• All cloud recordings will be inaccessible.
• Automations involving the doorbell will stop working.
• The device will no longer appear in your Aqara Home.

Step 3: Confirm Unlinking and Authenticate

After selecting “Remove,” the app will ask for authentication to prevent accidental removal:

• Enter your Mi Account password or complete two-factor authentication (if enabled).
• Tap “Confirm” or “Remove.”

The app will process the request, which may take 10–30 seconds. Once complete, you’ll see a confirmation message: “Device successfully removed.”

Tip: If the app shows an error (e.g., “Device offline” or “Connection failed”), try the following:

• Restart the doorbell (power cycle for wired models, remove and reinsert battery for wireless).
• Ensure your phone is on the same Wi-Fi network.
• Force-close and reopen the Aqara app.

Step 4: Perform a Factory Reset (Critical Step)

Unlinking does not automatically factory reset the doorbell. This is a common misconception. The device retains your Wi-Fi settings, camera configurations, and local data unless manually reset. To ensure the next user starts fresh:

• For Aqara G2H (Wired): Press and hold the reset button (usually on the side or back) for 10 seconds until the LED flashes red and blue.
• For Aqara G3 (Wireless): Open the battery compartment, press and hold the reset button for 10–15 seconds until the status light blinks rapidly.

After reset, the doorbell will enter pairing mode, ready for a new setup. This step is essential if you’re selling, donating, or recycling the device.

Removing Third-Party Integrations (Apple Home, Google Home, Home Assistant)

Unlinking from Apple HomeKit

If you’ve paired your Aqara Doorbell with Apple HomeKit, it appears in the Apple Home app and may still be accessible even after removing it from Aqara. To fully disconnect:

• Open the Apple Home app.
• Tap the doorbell tile.
• Tap the info icon (i) > “Remove Accessory.”
• Confirm removal. This deletes the device from your HomeKit setup.

Important: If you used HomeKit Secure Video, the associated video clips (stored in iCloud) will be deleted after 30 days. You cannot recover them after removal.

Removing from Google Home

Aqara devices can be linked to Google Home via the Google Home app using the Aqara service. To unlink:

• Open the Google Home app.
• Tap the doorbell device.
• Tap the gear icon > Remove Device.
• Confirm. This removes the doorbell from Google Assistant routines and voice control.

Disconnecting from Home Assistant

If you integrated the Aqara Doorbell via Home Assistant (using HomeKit or Aqara Cloud), follow these steps:

• In Home Assistant, go to Settings > Devices & Services.
• Find the Aqara Doorbell under “HomeKit” or “Aqara” integrations.
• Click “Delete” or “Unlink”.
• Restart Home Assistant to clear any cached data.

Pro Tip: If using a custom integration (e.g., via MQTT or local API), ensure you also remove the device from your configuration.yaml or dashboard panels.

Post-Unlinking Checklist and Troubleshooting Common Issues

Verify Complete Removal Across All Platforms

After unlinking and resetting, confirm the doorbell is gone from all relevant platforms:

• Aqara Home app: The doorbell should not appear on your home screen or device list.
• Apple Home: No longer visible in rooms or automations.
• Google Home: Not listed under devices.
• Cloud Storage: Check Aqara Cloud or iCloud for any remaining video files.

You can also log out and back into the Aqara app to ensure the device doesn’t reappear due to sync delays.

Common Issues and Fixes

Issue	Cause	Solution
Doorbell still appears in app after removal	Sync delay or cached data	Force close app, clear cache, or wait 24 hours. Re-login to account.
Cannot remove due to “Device Offline”	Wi-Fi disconnection or power loss	Reconnect doorbell to power/Wi-Fi. Use the app’s “Offline Mode” removal option (if available).
HomeKit accessory not removable	HomeKit pairing not fully cleared	Unpair via the Home app’s “Reset Accessory” option in the accessory info menu.
Device factory reset fails	Firmware bug or physical button issue	Update firmware first. Use a paperclip to press reset button more firmly.

Best Practices for Selling or Transferring Your Doorbell

If you’re giving the doorbell to someone else:

• Provide the original packaging and accessories.
• Share the model number and setup guide (available on Aqara’s website).
• Confirm the new owner has a compatible account (e.g., Mi Account for full features).
• Advise them to perform their own factory reset and setup to avoid conflicts.

Security Note: Never sell a smart doorbell without a factory reset. It could expose your Wi-Fi network or personal data to the next user.

Final Thoughts: Ensuring a Clean and Secure Unlinking Process

Unlinking your Aqara Doorbell from your account is more than just a technical task—it’s a matter of digital hygiene and privacy. Whether you’re upgrading, moving, or simply reorganizing your smart home, taking the time to properly disconnect your device ensures that your personal data remains secure and the next user starts with a clean slate. The process, while multi-step, is straightforward when broken down: prepare your data, remove the device from the Aqara app, perform a factory reset, and disconnect from third-party platforms like Apple Home, Google Home, or Home Assistant.

Remember, the factory reset is non-negotiable if you’re transferring ownership. Skipping this step is like selling a smartphone without wiping it—risky and irresponsible. By following the steps outlined in this guide, you protect your privacy, avoid technical issues for future users, and maintain the integrity of your smart home ecosystem. As Aqara continues to expand its product line and integrate with global platforms, understanding how to manage device lifecycle—including unlinking—becomes an essential skill for any smart home enthusiast.

Now that you know how to unlink your Aqara Doorbell in simple steps, you can do so with confidence, knowing you’ve taken every precaution to secure your data and streamline the transition. Whether you’re passing it on to a friend, selling it online, or just troubleshooting, this knowledge empowers you to manage your smart devices responsibly and efficiently.

Frequently Asked Questions

How do I unlink my Aqara doorbell from my account?

To unlink your Aqara doorbell, open the Aqara app, go to your device list, select the doorbell, and tap “Remove” or “Unlink.” Confirm the action to complete the process. This ensures the device is no longer associated with your account.

Can I unlink my Aqara doorbell without the app?

No, unlinking the Aqara doorbell requires the Aqara app. The app is essential for managing device permissions and account connections. Without it, you cannot remove the device from your account remotely.

Why would I need to unlink my Aqara doorbell from my account?

You may need to unlink the Aqara doorbell before selling it, transferring ownership, or troubleshooting account syncing issues. Unlinking ensures the device is reset and ready for a new user.

How do I factory reset my Aqara doorbell to unlink it?

Hold the reset button on the doorbell (usually for 10+ seconds) until the LED flashes. Then, remove it from your account via the Aqara app. This erases all settings and disconnects it from your account.

Will unlinking my Aqara doorbell delete recordings or data?

Yes, unlinking the device will remove it from your account and delete any cloud-stored recordings. Local storage (if supported) remains unless manually cleared. Backup important footage before unlinking.

What if I can’t unlink my Aqara doorbell from the account?

If the app fails to unlink the device, ensure you have a stable internet connection and try again. If issues persist, contact Aqara support for help with account-specific troubleshooting.