Why Is Your Lorex Cloud App Not Working? Troubleshooting Tips You Need to Know!

If you’ve been using the Lorex security camera system for a while, you know how important the Lorex Cloud app is. It allows you to keep an eye on things even when you’re not at home, whether you want to monitor your property or simply check in on your pets. Unfortunately, you may have found that the Lorex Cloud app isn’t always working as it should.

Perhaps it won’t open, crashes unexpectedly, or fails to connect to your cameras. Whatever the problem, it can be incredibly frustrating. In this blog post, we’ll take a look at some of the most common issues people encounter with the Lorex Cloud app and what you can do to fix them.

So if you’re struggling with a malfunctioning Lorex Cloud app, keep reading!

Troubleshooting Steps

If you’re experiencing issues with the Lorex Cloud app not working, there are a few different troubleshooting steps you can try. First, make sure you have a stable internet connection and that your phone or device is connected to a strong Wi-Fi signal. If your internet connection seems to be working fine, try force-closing the app and then reopening it.

If the problem persists, uninstall and then reinstall the app. Another potential issue could be with the camera or device itself, so try resetting it or double-checking that it’s properly connected to your network. If none of these steps seem to be helping, reach out to the Lorex support team for assistance.

By taking these steps, you can hopefully get the Lorex Cloud app working properly again and resume using your cameras as intended.

Check internet connection

If you’re experiencing problems with your internet connection, the first step is to troubleshoot the issue. Check to see if the Wi-Fi or Ethernet cable is properly connected and look for any error messages on your device. Restarting your router can also help.

If you’re still having issues, check to see if other devices on your network are experiencing the same problem. If so, it may be an issue with your internet service provider, and you should contact them for further assistance. It’s important to note that a poor internet connection can cause frustration and limit productivity, so it’s crucial to take the necessary steps to resolve any issues and ensure a seamless online experience.

lorex cloud app not working

Clear app cache & data

Clearing app cache and data is one of the most common troubleshooting steps to fix app-related issues on smartphones and tablets. When you use an app frequently, its cache files can pile up and cause various performance issues, such as app crashes, freezing, or slow loading times. In this case, clearing the app cache and data can help improve the app’s performance by removing old temporary files and resetting the app’s settings.

However, keep in mind that clearing app data will erase all your app settings and data, so make sure to back up any essential data or settings before doing so. To clear app cache and data on Android devices, go to the Settings app, choose Apps, find the app you want to clear, and tap on Storage. Then, tap on Clear Cache or Clear Data, depending on your needs.

On iOS devices, go to the Settings app, select General, choose iPhone/iPad Storage, find the app you want to clear, and tap on Offload App or Delete App.

Update app to latest version

If you’re running into issues with your app, updating it to the latest version could be the solution. Updating apps is a crucial step in keeping them running smoothly. New versions often come with bug fixes and new features that improve functionality and increase stability.

You can easily update your apps from the app store of your device. If there is an update available for the app, you’ll see a notification in the app store or on your home screen. Simply tap on the update button and let your device do the rest.

If you’re still experiencing issues with your app after updating it to the latest version, try force stopping the app, clearing the cache, and rebooting your device. If the issue persists, you may need to contact the app’s customer support for further assistance. Remember, keeping your apps updated not only improves their performance but also helps to keep your device secure from potential security vulnerabilities.

So, don’t forget to check for updates regularly!

Contacting Lorex Support

If you’re using Lorex Cloud app and you’re experiencing it not working, there are several factors that could be causing the issue. Before contacting Lorex support, you can try troubleshooting the problem on your own. Start by checking your internet connection and ensuring that the app is updated to the latest version.

If the problem persists, you can try closing and reopening the app or restarting your device. If none of these steps work, then you can reach out to Lorex support for further assistance. They have a team of experts who are available to help you resolve any issues you’re experiencing with their products.

When contacting Lorex support, be sure to have your order information and any relevant details about the problem ready to provide them. They will likely ask you some questions to help diagnose the issue and provide a solution. Overall, if you’re experiencing any issues with your Lorex Cloud app not working, don’t hesitate to reach out to their support team for assistance.

Live chat support option

Lorex has made it easy to get in touch with their support team through their various contact options. One of the most convenient ways to reach a Lorex representative is through their live chat support option. This feature is available on their official website, and by clicking on the chat icon, you’ll be connected with a representative who can assist you with any questions or concerns you may have.

The live chat option allows you to communicate in real-time, and you’ll receive immediate responses to your queries. This feature is especially helpful if you’re experiencing technical issues with your security system and need a quick resolution. Lorex’s live chat support team is known for their prompt and reliable service, making it a top choice for customers who want efficient and effective support.

By using this resource, you can get the assistance you need without having to wait on hold or navigate through complicated phone menus. Try out Lorex’s live chat support option today to experience seamless customer service for yourself.

Phone support availability

At Lorex, we understand how important it is to provide multiple options for contacting our support team. When it comes to phone support availability, we strive to be as accessible as possible to our customers. Our support team is available Monday through Friday from 9:00 AM to 10:00 PM EST, and on weekends from 10:00 AM to 6:00 PM EST.

We provide a toll-free number for our North American customers, as well as a separate number for our international customers. Our phone support is staffed by knowledgeable and friendly representatives who are ready to assist with any questions or concerns you may have. That being said, we also offer other methods of support such as email, live chat, and a comprehensive knowledge base on our website.

We understand that not everyone has the time or ability to sit on the phone, which is why we want to make sure we have options available that fit your needs. Our goal is to provide the best possible customer experience, and we believe that offering a variety of support channels is a key factor in achieving that goal. So whether you prefer to give us a call, send us an email, or chat with us online, we are here to help.

Our support team is dedicated to ensuring that your Lorex product meets your expectations, and we are always happy to hear from our customers. So if you have any questions or concerns, don’t hesitate to reach out to us. We’re here to make sure your Lorex experience is the best it can be.

Email support option

If you have any questions or issues with your Lorex security system, contacting Lorex Support via email is a great option. This support option is available 24/7 and offers a convenient way to get quick and detailed responses. Lorex Support team is highly knowledgeable and dedicated to helping customers solve their problems.

When emailing support, it is essential to provide detailed information about the issue you are encountering. This includes the type of system you are using, the model number, and any error messages or symptoms you are experiencing. Providing this information enables the support team to quickly diagnose the problem and provide a tailored solution.

By utilizing the email support option, you can receive the help you need to get your Lorex system up and running quickly, and efficiently. So, don’t hesitate to reach out to Lorex Support whenever you need assistance with your system.

Alternative Cloud Storage Options

If you’re having trouble with the Lorex Cloud app not working, there are alternative cloud storage options that you can consider. One great option is Google Drive, which offers a generous amount of free storage and can be accessed from any device with an internet connection. Another option is Dropbox, which also offers free storage and has a user-friendly interface.

If you want to keep things local, you can also invest in an external hard drive or a network-attached storage (NAS) device, which allows you to store and access your files from anywhere on your home network. Whatever option you choose, make sure to do your research and compare the features and pricing before making a decision. With the many cloud storage options available today, you’re sure to find the one that best fits your needs.

And don’t forget to back up your files regularly to ensure that your important data is always protected!

Google Drive

While Google Drive may be a popular cloud storage option, there are alternatives available for those looking for something different. One option is Dropbox, which offers similar features such as file sharing and syncing across devices, but with a cleaner, more intuitive interface. Another option is Microsoft OneDrive, which offers integration with Office software and a generous amount of free storage space.

For those concerned about privacy, the cloud storage provider pCloud offers end-to-end encryption for added security. Ultimately, the choice of cloud storage provider will depend on individual needs and preferences, so it’s worth exploring different options to find the best fit.


Dropbox has been a popular cloud storage option for many years, but with rising concerns over privacy and security, users may be looking for alternative options. One great choice is Google Drive, which offers 15 GB of free cloud storage and integrates seamlessly with other Google apps such as Docs and Sheets. Another option is MEGA, which provides end-to-end encryption for ultimate privacy and security.

For those who value collaboration, Box is a great choice, as it offers real-time collaboration on documents and a shared workspace for teams. Lastly, Microsoft OneDrive offers users up to 5 GB of free storage and integrates with other Microsoft products like Word and Excel. Overall, there are many great alternative cloud storage options available that offer different features and capabilities to suit every user’s needs.


In a world where cloud technology reigns supreme, it’s no wonder that when our trusty Lorex cloud app stops working, we feel lost and adrift. But let’s not despair just yet. With a little bit of troubleshooting and maybe a few choice curse words, we can get our favorite security app back up and running.

Remember, Rome wasn’t built in a day, and neither was the cloud. So take a deep breath, grab a cup of coffee, and let’s hack our way through this issue like the savvy techies we know we are.”


What should I do if my Lorex Cloud app is not working?
First, try restarting the app and your device. If that doesn’t work, check your internet connection and ensure it is stable. If all else fails, uninstall and reinstall the app.

Can I access my Lorex camera footage if the app is not working?
Yes, you may be able to access your camera footage through a web browser using the Lorex website.

Why does my Lorex Cloud app keep crashing?
There could be a variety of reasons for this, such as a lack of available storage on your device, a software glitch, or an outdated app version. Try clearing your app cache or updating the app to see if this resolves the issue.

How can I troubleshoot connectivity problems with the Lorex Cloud app?
Check your internet connection to make sure it is stable. If you’re using a Wi-Fi connection, try moving closer to your router or resetting it. You can also try connecting to a different Wi-Fi network or using cellular data instead.