Ring Video Doorbell is a popular home security device that allows homeowners to monitor and record activity at their front door. However, like any electronic device, it can encounter problems from time to time. In this article, we’ll go over the most common issues with Ring Video Doorbell and how to troubleshoot and fix them.
Common Problems with Ring Video Doorbell
Ring Video Doorbell is a reliable and high-quality device, but it is not immune to problems. Some of the most common problems with Ring Video Doorbell include:
- Ring Video Doorbell is not turning on
- Ring Video Doorbell has no audio or video
- Ring Video Doorbell is not detecting motion
- Ring Video Doorbell is not connecting to Wi-Fi
- Ring Video Doorbell is not recording videos
- Ring Video Doorbell is not working after installation
- Ring Video Doorbell is not charging
If you’re experiencing any of these issues, don’t worry. In the following sections, we’ll go over how to troubleshoot and fix each of these problems.
Ring Video Doorbell is Not Turning On
If your Ring Video Doorbell is not turning on, there are a few things you can try:
Check the Power Source
Make sure that your Ring Video Doorbell is properly connected to a power source. If it is battery-powered, make sure the battery is charged. If it is hardwired, check the wiring to make sure it is properly connected.
Inspect the Wiring
If your Ring Video Doorbell is hardwired, inspect the wiring to make sure it is not damaged or corroded. If the wiring is damaged, you may need to replace it.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for
a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Replace the Battery
If your Ring Video Doorbell is battery-powered and it’s not turning on, the battery may need to be replaced. You can purchase replacement batteries from Ring or a third-party seller.
Ring Video Doorbell Has No Audio or Video
If your Ring Video Doorbell has no audio or video, try the following troubleshooting steps:
Check the Wi-Fi Connection
Make sure that your Ring Video Doorbell is connected to a strong Wi-Fi signal. You can check the signal strength in the Ring app. If the signal is weak, you may need to move your router closer to the doorbell or use a Wi-Fi extender.
Check the App Settings
Make sure that the microphone and camera are enabled in the Ring app. You can check these settings in the app’s settings menu.
Inspect the Wiring
If your Ring Video Doorbell is hardwired, inspect the wiring to make sure it is not damaged or corroded. If the wiring is damaged, you may need to replace it.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Ring Video Doorbell is Not Detecting Motion
If your Ring Video Doorbell is not detecting motion, try the following troubleshooting steps:
Check the Motion Settings
Make sure that the motion settings in the Ring app are configured correctly. You can adjust the motion sensitivity, range, and zones in the app’s settings menu.
Adjust the Motion Zones
If your Ring Video Doorbell is not detecting motion in a specific area, try adjusting the motion zones in the Ring app. You can create custom motion zones to focus on specific areas.
Clear the Motion History
If your Ring Video Doorbell is not detecting motion, try clearing the motion history in the Ring app. This can sometimes help to resolve issues with motion detection.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Ring Video Doorbell is Not Connecting to Wi-Fi
If your Ring Video Doorbell is not connecting to Wi-Fi, try the following troubleshooting steps:
Check the Wi-Fi Signal
Make sure that your Ring Video Doorbell is within range of your Wi-Fi network. You can check the Wi-Fi signal strength in the Ring app.
Check the Wi-Fi Password
Make sure that you have entered the correct Wi-Fi password in the Ring app. If you have recently changed your Wi-Fi password, you will need to update the password in the Ring app.
Reset the Wi-Fi Network
Try resetting your Wi-Fi network. This can sometimes help to resolve issues with connecting your Ring Video Doorbell to Wi-Fi.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Ring Video Doorbell is Not Recording Videos
If your Ring Video Doorbell is not recording videos, try the following troubleshooting steps:
Check the Subscription
Make sure that you have an active Ring Protect subscription. Without a subscription, your Ring Video Doorbell will not record videos.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Check the Storage
Make sure that your Ring Video Doorbell has enough storage space. If the storage is full, your doorbell will not record new videos. You can check the storage space in the Ring app.
Reset the Doorbell
Try resetting your Ring Video Doorbell. To do this, press and hold the setup button on the back of the doorbell for a few seconds until the light on the front of the doorbell starts flashing. Release the button and wait for the doorbell to reset.
Conclusion
If your Ring Video Doorbell is not working, there are several troubleshooting steps that you can try. First, make sure that your doorbell is powered on and connected to Wi-Fi. If the doorbell is powered on and connected to Wi-Fi but still not working, try resetting the doorbell. If the problem persists, check the battery or wiring and adjust the app settings as necessary. By following these troubleshooting steps, you can resolve most issues with your Ring Video Doorbell.
FAQs
- What should I do if my Ring Video Doorbell is not connecting to Wi-Fi?
- Check the Wi-Fi signal and password, reset the Wi-Fi network, and reset the doorbell.
- Why is my Ring Video Doorbell not recording videos?
- Check the subscription, storage space, and reset the doorbell.
- What should I do if my Ring Video Doorbell has no audio or video?
- Check the Wi-Fi connection, app settings, inspect the wiring, and reset the doorbell.
- How do I adjust the motion settings on my Ring Video Doorbell?
- You can adjust the motion sensitivity, range, and zones in the Ring app’s settings menu.
- Can I replace the battery on my Ring Video Doorbell?
- Yes, you can purchase replacement batteries from Ring or a third-party seller.
