Do you have problems with your Time Warner Cable DVR? Do not worry. This guide will help you fix common issues.

Common DVR Problems
Here are some common problems you might face with your DVR:
- DVR is not recording shows.
- DVR playback is choppy.
- DVR remote is not working.
- No sound or picture on TV.
Check the Basics
Before we start, check these basic things:
- Is the DVR plugged in?
- Is the TV on the right input?
- Are all cables connected?
- Is the DVR turned on?
DVR Is Not Recording Shows
If your DVR is not recording, try these steps:
- Check if there is enough space on the DVR.
- Delete old recordings to make space.
- Restart the DVR by unplugging it for 30 seconds.
- Check if the recording schedule is correct.

DVR Playback Is Choppy
If playback is choppy, follow these steps:
- Restart the DVR by unplugging it for 30 seconds.
- Check if the DVR is too hot. If it is, let it cool down.
- Make sure all cables are connected properly.
DVR Remote Is Not Working
If the remote is not working, try these tips:
- Check if the batteries are dead. Replace them if needed.
- Make sure there is nothing blocking the signal from the remote to the DVR.
- Try resetting the remote. Follow the instructions in the manual.
No Sound or Picture on TV
If there is no sound or picture, check these things:
- Make sure the TV is on the right input.
- Check if the DVR is turned on.
- Ensure all cables are connected properly.
- Restart the DVR by unplugging it for 30 seconds.
Contacting Customer Support
If these steps do not fix the problem, contact customer support. They can help you with more advanced issues.
Contact Information
Method | Details |
---|---|
Phone | 1-800-892-4357 |
support@timewarnercable.com | |
Website | www.timewarnercable.com |
Conclusion
We hope this guide helps you with your DVR problems. Remember to check the basics first. If you still have issues, contact customer support.