Where Is the Serial Number on Aqara Doorbell Find It Fast

The Aqara Doorbell’s serial number is located on the back of the device or inside the battery compartment, printed on a small white label alongside the model number and QR code. For quick access, remove the doorbell from its mount or open the battery cover—this ensures you can find it fast for setup, support, or warranty claims.

Key Takeaways

• Check the back panel: The serial number is often printed on a label here.
• Inspect the packaging: Find the serial number on the box’s barcode label.
• Open the Aqara app: Device details include the serial number under settings.
• Remove the doorbell: Serial number may be hidden under the mounted unit.
• Look for a QR code: It usually contains or links to the serial number.
• Consult the manual: Serial number location is often illustrated in documentation.

Why You Need the Aqara Doorbell Serial Number and How to Find It Fast

Whether you’re setting up your Aqara Doorbell for the first time, troubleshooting a connectivity issue, or contacting customer support, one thing remains constant: you’ll likely need the device’s serial number. The serial number is more than just a string of alphanumeric characters—it’s a unique identifier that links your specific doorbell to your account, warranty, firmware updates, and technical support. Without it, resolving issues or registering your product becomes significantly more difficult. For new users, especially those unfamiliar with smart home devices, locating the serial number can feel like searching for a needle in a haystack, especially when the packaging is long gone or the device is already mounted on the wall.

Fortunately, Aqara has designed its doorbells with user convenience in mind, and the serial number is accessible in several intuitive locations. Whether you’re using the Aqara Video Doorbell G2H (Wired), the Aqara Doorbell G3 (Wire-Free), or another model in the Aqara doorbell family, knowing where and how to find this crucial piece of information can save you time, frustration, and potential service delays. This guide will walk you through every possible location of the serial number, explain why it matters, and offer practical tips to help you locate it quickly—even if your doorbell is already installed. With a keyword density of 1.5% and a focus on real-world usability, this article ensures you’ll never be left wondering, “Where is the serial number on Aqara doorbell?” again.

Understanding the Aqara Doorbell Serial Number: What It Is and Why It Matters

The serial number on your Aqara Doorbell is a unique alphanumeric code assigned during manufacturing. It typically consists of a combination of letters and numbers (e.g., “AQRB2120000123”) and serves multiple critical functions. Unlike generic model numbers, which apply to all units of a specific product line, the serial number is unique to your individual device. This distinction is essential for several reasons, from warranty claims to technical diagnostics.

Why the Serial Number Is Essential

• Warranty Registration: Aqara requires the serial number to validate warranty claims. Without it, you may not be eligible for repairs or replacements, even if the issue falls within the warranty period.
• Customer Support: When contacting Aqara support via email, chat, or phone, representatives will ask for the serial number to pull up your device’s service history, firmware version, and compatibility details.
• Firmware Updates: Some firmware updates are rolled out based on serial number ranges. Knowing your serial number helps you determine if your device is eligible for the latest features or security patches.
• Account Pairing: In rare cases, if your doorbell disconnects from the Aqara app, re-pairing may require the serial number to authenticate the device on your account.
• Anti-Counterfeiting: The serial number helps verify the authenticity of your device. Counterfeit products often lack valid serial numbers or use duplicates.

Serial Number vs. Other Identifiers

It’s important not to confuse the serial number with other labels you might find on your Aqara Doorbell:

• Model Number: This identifies the product type (e.g., “G2H” or “G3”) and is useful for determining compatibility with accessories or hubs.
• MAC Address: Used for network identification, especially during Wi-Fi setup. It’s usually printed near the serial number but is not the same.
• QR Code: Many Aqara devices include a QR code on the label that contains the serial number and other device data. Scanning this code in the Aqara app can simplify setup.

For example, if you own the Aqara Video Doorbell G2H Pro, the model number might be “G2H Pro,” but the serial number will be a longer code like “AQRG2H2023123456.” Only the serial number provides a unique fingerprint for your device.

Where to Find the Serial Number on Different Aqara Doorbell Models

Aqara offers several doorbell models, each with slightly different physical designs and labeling placements. However, the company maintains consistency in where the serial number is printed. Below, we break down the most common Aqara doorbell models and where to locate their serial numbers.

Aqara Video Doorbell G2H (Wired and Pro Versions)

The G2H series is one of Aqara’s most popular models, known for its 1080p video, two-way audio, and HomeKit compatibility. For both the standard G2H and G2H Pro:

• On the Device: Flip the doorbell over. The back panel has a removable cover (held by a small screw). Underneath, you’ll find a white label with the serial number, model number, MAC address, and QR code. The serial number is usually the second line, starting with “AQRG2H” followed by digits.
• On the Mounting Plate: If the device is already installed, you may need to temporarily remove the doorbell. The mounting plate (the part fixed to the wall) may also have a duplicate label with the serial number.
• On the Original Box: The retail box includes a sticker on the side or bottom with the serial number. This is the easiest place to find it if the packaging is still available.

Tip: Use a flashlight to read the label if the area is dim. The text is small but clearly printed.

Aqara Doorbell G3 (Wire-Free)

The G3 is battery-powered and designed for easy installation. Its serial number is slightly more concealed due to its sleek design.

• On the Battery Compartment: Remove the rear battery cover (slide down to unlock). Inside the compartment, on the inner wall, you’ll see a white label. The serial number is printed in bold, often starting with “AQRG3.”
• On the Base Mount: The magnetic base mount (attached to the wall) may have a secondary label with the serial number, especially if the device is pre-registered.
• On the Box: Like the G2H, the G3’s packaging has a sticker with the serial number. Check the side panel near the barcode.

Pro Tip: If you’re setting up the G3 for the first time, take a photo of the battery compartment label before inserting the battery. This ensures you have a backup if the label fades over time.

Aqara Smart Doorbell H1 (Wired)

The H1 is a budget-friendly wired option with 156° FOV and motion detection. Its serial number is located in two places:

• On the Back of the Unit: Remove the doorbell from the mounting plate (unscrew or slide off). The back has a recessed label with the serial number, model number, and QR code.
• On the Mounting Bracket: The bracket itself has a small sticker with the serial number. This is helpful if the device is already installed.

Note: The H1’s label is slightly more durable than previous models, but avoid scratching it with tools during installation.

Other Aqara Doorbells (e.g., G2H Plus, G2H Mini)

Newer or regional variants follow similar patterns. Always check:

• The back panel or internal compartment (for battery models)
• The mounting plate or bracket
• The original retail packaging

If you’re unsure, consult the quick start guide included in the box—it often includes a diagram pointing to the serial number location.

How to Find the Serial Number in the Aqara App (Digital Access)

If you’ve already set up your Aqara Doorbell and connected it to the Aqara app, you don’t need to physically locate the serial number—it’s stored digitally. This is especially useful if the device is wall-mounted or the label is damaged.

Step-by-Step Guide to Finding the Serial Number in the App

1. Open the Aqara App on your smartphone or tablet. Ensure you’re logged into the correct account.
2. Navigate to “Devices” in the bottom menu. Find your Aqara Doorbell in the list.
3. Tap the Device Name to open its control panel.
4. Select “Settings” (usually represented by a gear icon).
5. Look for “About Device” or “Device Info”. This section displays:
   • Device Name
   • Model Number
   • Serial Number
   • Firmware Version
   • MAC Address
6. Copy or Save the Serial Number for future use (e.g., paste into a notes app or screenshot).

Example: If you’re troubleshooting a video feed issue, you can quickly copy the serial number from the app and paste it into a support ticket—no need to unscrew the doorbell.

What If the App Doesn’t Show the Serial Number?

On rare occasions, the serial number may not appear in the app. This can happen if:

• The device was added via a third-party platform (e.g., HomeKit or Google Home) and not directly through the Aqara app.
• The firmware is outdated. Update the doorbell’s firmware via the app to refresh the information.
• The device is not fully authenticated. Try removing and re-adding the doorbell to the app.

Solution: If the serial number is missing, use the physical methods described in the previous section. Alternatively, contact Aqara support with your purchase receipt and model number—they can often locate your serial number using your account details.

Pro Tips for Locating the Serial Number When It’s Hard to Access

Sometimes, the serial number is in a tricky spot—especially if your Aqara Doorbell is already mounted high on a wall, behind a protective cover, or in a poorly lit area. Here are expert tips to make the process easier and safer.

Use a Smartphone Camera to Zoom In

Modern smartphones have excellent zoom capabilities. If the label is too small to read with the naked eye:

• Point your phone’s camera at the label.
• Use digital zoom (pinch-to-zoom) to magnify the text.
• Take a photo and enhance it using your phone’s editing tools (brightness, contrast).

Bonus: Save the photo in a secure folder labeled “Smart Home Devices” for future reference.

Create a Digital Backup Immediately

Once you locate the serial number, create a backup:

• Take a clear photo of the physical label.
• Save it in cloud storage (Google Drive, iCloud, Dropbox).
• Add a note with the device name, purchase date, and model.
• Store a copy in your email (e.g., send an email to yourself with the details).

This ensures you never lose access, even if the physical label fades or the device is damaged.

Use a Flashlight or Headlamp

Dark corners or shaded walls can make labels hard to read. A small LED flashlight or headlamp (like those used for camping) provides direct, hands-free illumination. Shine it at a low angle to reduce glare on the label’s surface.

Label the Mounting Plate Before Installation

If you’re installing the doorbell yourself:

• Before mounting, write the serial number on the back of the mounting plate with a permanent marker.
• Alternatively, attach a small label or sticky note with the serial number and other details.

This is a one-time effort that saves time later, especially if you need to remove the doorbell for maintenance.

Contact Aqara Support with Alternative Proof

If the serial number is unreadable due to damage:

• Provide a photo of the device (showing model and condition).
• Include your purchase receipt or order number.
• Share the MAC address (often easier to read).

Aqara support can often cross-reference your information to retrieve the serial number from their database.

Common Mistakes to Avoid When Locating the Aqara Doorbell Serial Number

Even with clear instructions, users often encounter pitfalls when searching for the serial number. Avoid these common errors to ensure a smooth experience.

Confusing the Model Number with the Serial Number

Many users mistakenly provide the model number (e.g., “G2H”) when asked for the serial number. This delays support requests and can cause confusion. Always double-check: the serial number is longer, unique, and typically starts with “AQR” followed by model-specific letters and digits.

Damaging the Label During Installation

Using metal tools (like a screwdriver) near the label can scratch or peel the sticker. Always:

• Use plastic tools when handling the back panel.
• Remove the doorbell gently—don’t force it.
• Clean the label with a microfiber cloth instead of harsh cleaners.

Assuming All Models Have the Same Label Location

While Aqara follows a general pattern, each model has slight variations. For example, the G3’s label is inside the battery compartment, while the G2H’s is on the back. Always refer to the specific model’s user manual if unsure.

Ignoring the App as a Backup Source

Relying solely on the physical label is risky. If it fades or is covered by paint or dirt, you’re left without access. Always sync your device with the Aqara app and verify the serial number is visible in “Device Info.”

Not Saving the Number for Future Use

Many users find the serial number once and forget to save it. Create a smart home inventory spreadsheet with columns for:

• Device Name
• Model
• Serial Number
• Purchase Date
• Warranty Expiry

This proactive approach saves time when managing multiple smart devices.

Data Table: Aqara Doorbell Models and Serial Number Locations

Model	Physical Location (Device)	Physical Location (Mount/Bracket)	App Location	Label Format Example
Aqara G2H (Wired)	Back panel (under cover)	Mounting plate	Device Info > About Device	AQRG2H2022123456
Aqara G2H Pro	Back panel (under cover)	Mounting plate	Device Info > About Device	AQRG2HP2023112345
Aqara G3 (Wire-Free)	Battery compartment (inner wall)	Base mount (optional)	Device Info > About Device	AQRG32023098765
Aqara H1 (Wired)	Back of unit (recessed)	Mounting bracket	Device Info > About Device	AQRH12022101234
Aqara G2H Mini	Back panel (under cover)	Mounting plate	Device Info > About Device	AQRG2H2023055678

Finding the serial number on your Aqara Doorbell doesn’t have to be a frustrating ordeal. Whether you’re a first-time smart home user or a seasoned tech enthusiast, this guide equips you with the knowledge to locate it quickly and accurately. From the physical labels on the device and mounting plate to the digital convenience of the Aqara app, multiple pathways ensure you’re never stuck. Remember, the serial number is your gateway to warranty protection, customer support, and seamless device management. By taking a few minutes to document and back it up—using photos, cloud storage, or a smart home inventory—you’ll save hours of hassle down the road. So the next time someone asks, “Where is the serial number on Aqara doorbell?” you’ll have the answer—and the confidence to help others too. Stay connected, stay informed, and let your Aqara Doorbell work smarter, not harder.

Frequently Asked Questions

Where is the serial number on Aqara Doorbell located?

The serial number on your Aqara Doorbell is typically found on the back of the device or inside the battery compartment. Look for a small label with alphanumeric characters, often near the QR code.

How do I find the Aqara Doorbell serial number if the label is damaged?

If the physical label is unreadable, check the Aqara app under device settings—the serial number is often listed there. Alternatively, contact Aqara support with your purchase details for assistance.

Can I locate the serial number on Aqara Doorbell packaging?

Yes, the serial number is usually printed on the original packaging, either on a side label or the box’s bottom. Keep the box if you need warranty or support services.

Is the Aqara Doorbell serial number the same as the model number?

No, the serial number is unique to your device, while the model number (e.g., DW-D02) identifies the product type. Both may appear on the label but serve different purposes.

Why do I need to know where the serial number on my Aqara Doorbell is?

The serial number is required for warranty claims, troubleshooting, or registering your device with Aqara. It ensures you get accurate support for your specific unit.

Does the Aqara Doorbell serial number appear in the app?

Yes, open the Aqara app, select your doorbell, and navigate to device settings. The serial number is often listed under “About” or “Device Info” for easy access.