Why Has My Aqara Doorbell Stopped Recording Here Is What To Do

Your Aqara doorbell may have stopped recording due to a disconnected or unstable Wi-Fi connection, preventing data transmission to the cloud or local storage. Check your network settings, ensure the device is powered properly, and verify that firmware and app permissions are up to date. Storage issues—like a full microSD card or inactive cloud subscription—are also common culprits and should be ruled out immediately.

Key Takeaways

• Check power sources: Ensure doorbell is charged or wired properly.
• Verify Wi-Fi connection: Strong signal is critical for continuous recording.
• Update firmware: Install latest updates to fix bugs and glitches.
• Review storage space: Clear SD card or cloud storage if full.
• Adjust motion settings: Sensitivity too low may skip recordings.
• Restart the device: Power cycle to resolve temporary software issues.

Why Has My Aqara Doorbell Stopped Recording? Here Is What To Do

Imagine this: You’re away from home, perhaps at work or on vacation, and you receive a motion alert from your Aqara Doorbell—only to open the app and find no recording. No video of the delivery person, no footage of a potential visitor, nothing. This is a common frustration faced by many smart doorbell owners, and it’s more than just an inconvenience—it undermines the core purpose of having a security device. The Aqara Doorbell, known for its sleek design, integration with Apple HomeKit (especially the Aqara Doorbell G4), and reliable performance, can occasionally suffer from recording issues that leave users puzzled and concerned.

Whether you’re using the Aqara Doorbell G2H Pro, G3, or the newer G4, the sudden halt in recording can stem from a variety of technical, environmental, or user-related causes. Understanding why your Aqara Doorbell has stopped recording is the first step toward resolving the issue and restoring peace of mind. In this comprehensive guide, we’ll walk you through the most common reasons behind this problem, provide step-by-step troubleshooting tips, and offer long-term solutions to ensure your doorbell continues to capture every important moment. From Wi-Fi connectivity and storage limitations to firmware bugs and power issues, we’ve got you covered with actionable advice backed by real-world examples and expert insights.

1. Check Your Wi-Fi and Network Connectivity

One of the most frequent causes of an Aqara Doorbell not recording is a weak or unstable Wi-Fi connection. Since Aqara doorbells rely on cloud-based storage and real-time streaming, any disruption in network connectivity can prevent recordings from being saved or accessed. Even if the doorbell is powered and appears online in the Aqara app, poor signal strength or intermittent drops can cause recordings to fail silently.

Wi-Fi Signal Strength and Placement

The Aqara Doorbell needs a consistent connection to your router or mesh network. If your doorbell is installed too far from your router, behind thick walls, or near interference sources (like microwaves or metal structures), the signal may drop below the threshold required for stable operation. A signal strength of at least -65 dBm is recommended for reliable performance. Use a Wi-Fi analyzer app (such as WiFi Analyzer on Android or NetSpot on iOS) to check the signal at your doorbell’s location.

• Move your router closer to the front of your house or install a Wi-Fi extender near the door.
• Use a dual-band router and connect the doorbell to the 2.4 GHz band (Aqara doorbells do not support 5 GHz).
• Ensure the doorbell is within 15–20 feet of a strong signal source. For example, if your router is in the basement, consider adding a mesh node on the first floor near the front door.

Network Bandwidth and Congestion

Even with a strong signal, network congestion can prevent recordings. If multiple devices are streaming video (e.g., Netflix, Zoom calls, or other smart cameras), your router may prioritize those over your Aqara Doorbell. This can result in dropped packets or failed uploads to the cloud.

• Check your router’s Quality of Service (QoS) settings and prioritize the Aqara Doorbell’s MAC address.
• Limit high-bandwidth activities when you expect frequent doorbell triggers (e.g., during deliveries).
• Upgrade to a gigabit router with dual-band support if your current setup is outdated.

Router or ISP Issues

Sometimes, the problem lies beyond your control. ISP outages, router firmware bugs, or DHCP lease issues can disrupt your doorbell’s connection. A simple reboot often resolves temporary glitches.

• Restart your router and modem by unplugging them for 60 seconds.
• Check your ISP’s status page or contact customer support if outages are reported.
• Ensure your router’s firmware is up to date—many manufacturers release patches for IoT device compatibility.

2. Verify Storage and Subscription Settings

Aqara doorbells offer both local and cloud storage options, but misconfigurations in either can lead to recording failures. Understanding how your storage is set up is critical to diagnosing why recordings aren’t appearing.

Cloud Storage and Subscription Status

The Aqara Doorbell G4, for example, requires an active Apple HomeKit Secure Video subscription or a third-party cloud plan (like Aqara’s own or a compatible service) to store recordings in the cloud. If your subscription has expired or was never activated, the doorbell will stop saving videos.

• Open the Aqara app and go to Device Settings > Storage > Cloud Storage to verify your subscription status.
• If using Apple HomeKit, ensure your iCloud+ plan includes HomeKit Secure Video (available in 200GB, 2TB, and higher tiers).
• Example: A user in California reported no recordings after their iCloud+ subscription was downgraded from 2TB to 50GB. Upgrading restored recording functionality within 15 minutes.

Local Storage (MicroSD Card) Issues

Many Aqara models, such as the G2H Pro and G3, support local recording to a microSD card (up to 128GB). If the card is full, corrupted, or not properly formatted, recordings will fail.

• Insert a high-quality, Class 10 UHS-I microSD card (e.g., SanDisk Extreme or Samsung EVO).
• Format the card using the Aqara app: Device Settings > Storage > Format SD Card.
• Check for error messages like “SD card full” or “SD card error” in the app. If the card is full, recordings will stop until space is freed or the card is replaced.

Recording Schedule and Motion Zones

Even with adequate storage, incorrect settings can prevent recordings. For instance, if motion detection is disabled or motion zones exclude the area where activity occurs, the doorbell won’t trigger.

• Go to Device Settings > Motion Detection and ensure it’s enabled.
• Adjust motion zones to cover the full front yard or porch. Avoid placing zones behind glass (which can reflect IR and confuse sensors).
• Set sensitivity to “High” if you’re missing subtle movements (e.g., a package left at the door).

3. Power Supply and Battery Health

Power issues are often overlooked but can silently disrupt Aqara Doorbell recordings. Whether hardwired or battery-powered, insufficient voltage or degraded batteries can cause the device to enter a low-power state, disabling recording functions.

Hardwired Doorbell Voltage Check

Aqara doorbells require a stable power source. For hardwired models (e.g., G2H Pro, G3), the transformer must supply 8–24V AC at 10–30VA. Under-voltage or over-voltage can damage the device or prevent it from operating fully.

• Use a multimeter to test the voltage at the doorbell terminals. It should read between 16V and 24V AC.
• If voltage is below 16V, the transformer may be undersized or failing. Replace it with a 24V, 30VA transformer (e.g., Honeywell AT72D).
• Ensure the chime is compatible. Some mechanical chimes draw too much power and cause voltage drops. Use a digital chime or a bypass relay.

Battery-Powered Models (e.g., Aqara Doorbell G4)

The G4 uses rechargeable lithium batteries. If the battery is low or degraded, the doorbell may stop recording to conserve power. A battery below 20% often triggers a “Low Power” mode that disables video processing.

• Check the battery level in the Aqara app. If it’s below 20%, charge it fully.
• After 6–12 months, lithium batteries can lose capacity. If your G4 lasts less than 4 weeks on a charge, consider replacing the battery (available from Aqara or third-party vendors).
• Store the doorbell indoors during extreme cold (< 32°F), as low temperatures reduce battery efficiency.

Wiring and Chime Compatibility

Even with correct voltage, wiring issues can cause intermittent power. Loose connections, frayed wires, or incompatible chimes can disrupt the circuit.

• Inspect wiring for corrosion or damage. Re-secure connections at the transformer and doorbell.
• For G3 and G2H Pro, use the included power module if your existing chime is incompatible.
• Example: A user in Texas reported random recording drops. After replacing a corroded wire, recordings resumed without issues.

4. Firmware and Software Updates

Outdated firmware is a common culprit behind Aqara Doorbell malfunctions. Manufacturers regularly release updates to fix bugs, improve stability, and add features. If your doorbell hasn’t been updated in months, it may be running a version with known recording issues.

Check for Firmware Updates

The Aqara app notifies you of updates, but it’s wise to check manually.

• Open the Aqara app, tap your doorbell, and go to Device Settings > Firmware Update.
• If an update is available, follow the prompts. Ensure the doorbell is charged (if battery-powered) or hardwired during the update.
• Example: Firmware v1.3.5 for the G3 fixed a bug where recordings failed after 30 seconds of motion detection.

App and Ecosystem Compatibility

Using outdated versions of the Aqara app or incompatible smart home platforms (e.g., Home Assistant, Apple Home) can cause sync issues.

• Update the Aqara app to the latest version (check Google Play Store or Apple App Store).
• If using Apple HomeKit, ensure your iPhone/iPad is on the latest iOS version.
• For advanced users, verify that Home Assistant integrations (like HACS) are updated to support the latest Aqara firmware.

Factory Reset as a Last Resort

If updates don’t resolve the issue, a factory reset can clear corrupted settings or firmware glitches.

• Press and hold the reset button (usually on the back) for 10 seconds until the LED flashes red.
• Re-pair the doorbell in the Aqara app. Note: This erases all settings, including Wi-Fi and motion zones.
• After resetting, re-enable recording and test with a manual trigger.

5. Environmental and Physical Factors

Sometimes, the issue isn’t technical—it’s environmental. Weather, physical obstructions, and tampering can all affect your Aqara Doorbell’s ability to record.

Weather and Temperature Extremes

Aqara doorbells are rated for -13°F to 122°F (-25°C to 50°C). Outside this range, performance can degrade.

• In freezing climates, ice buildup can block the camera lens or microphone. Clean regularly with a soft cloth.
• During heatwaves, direct sunlight can overheat the device. Install a shade or awning if possible.
• Example: A user in Alaska reported no recordings during a cold snap. After moving the doorbell to a sheltered porch, it resumed working.

Obstructions and Lens Coverage

Even a small object (e.g., a spider web, leaf, or sticker) can block the camera or motion sensor.

• Inspect the lens and sensor area weekly. Use compressed air to remove dust.
• Avoid placing the doorbell behind glass or screens, which can cause glare and false motion alerts.
• Ensure the doorbell is mounted at the correct height (48–52 inches) for optimal coverage.

Tampering or Vandalism

If your doorbell is physically damaged or tampered with, recordings may stop.

• Check for signs of tampering (e.g., loose screws, scratches). If found, contact Aqara support.
• Enable tamper alerts in the app to receive notifications if the doorbell is removed.
• Consider a protective cover or anti-theft bracket for high-traffic areas.

6. Advanced Troubleshooting and Support

If none of the above solutions work, it’s time to explore advanced diagnostics and contact support.

Logs and Diagnostics

The Aqara app provides limited logs, but third-party tools (like Home Assistant or IFTTT) can offer deeper insights.

• Check for error codes in the app (e.g., “Error 104” often indicates a cloud sync failure).
• Use Home Assistant’s developer tools to view real-time device states and events.
• Enable debug logging in the Aqara app (if available) to capture detailed error reports.

Contact Aqara Support

If troubleshooting fails, contact Aqara’s customer support with the following:

• Device model, serial number, and firmware version.
• Screenshots of error messages and Wi-Fi signal strength.
• A video of the issue (e.g., motion detected but no recording).
• Example: A user in Germany resolved a persistent recording bug by sending logs to Aqara, who pushed a targeted firmware fix within 48 hours.

Warranty and Replacement

If the doorbell is under warranty (typically 1 year), request a replacement if hardware failure is suspected.

• Visit aqara.com and navigate to Support > Warranty.
• Provide proof of purchase and a description of the issue.
• For out-of-warranty devices, consider upgrading to a newer model with improved reliability (e.g., G4 with Apple HomeKit Secure Video).

Issue	Likely Cause	Quick Fix	Prevention Tip
No recordings in app	Cloud subscription expired	Renew iCloud+ or Aqara cloud plan	Set calendar reminders for subscription renewals
SD card error	Corrupted or full microSD card	Format or replace card	Use high-endurance cards; check monthly
Intermittent power	Low voltage or bad wiring	Test voltage; rewire if needed	Install a 24V 30VA transformer
Firmware bugs	Outdated software	Update firmware via Aqara app	Enable auto-updates if available
Motion not triggering	Incorrect motion zones	Adjust zones in app	Test zones with a person walking by

Dealing with an Aqara Doorbell that has stopped recording can be frustrating, but as we’ve explored, the root cause is often identifiable and fixable. From checking your Wi-Fi signal and storage settings to verifying power supply and updating firmware, each step brings you closer to restoring full functionality. Environmental factors and physical obstructions are also critical to consider—sometimes, the solution is as simple as cleaning the lens or adjusting the mounting position.

Remember, proactive maintenance is key. Regularly check your doorbell’s settings, keep firmware updated, and monitor battery levels or transformer health. If you’ve tried all the troubleshooting steps and still face issues, don’t hesitate to reach out to Aqara support. With the right approach, your Aqara Doorbell will continue to serve as a reliable guardian of your home, capturing every important moment with clarity and precision. Don’t let a temporary glitch undermine your security—take action today and keep your smart doorbell recording for years to come.

Frequently Asked Questions

Why has my Aqara doorbell stopped recording suddenly?

If your Aqara doorbell has stopped recording, it could be due to a temporary glitch or power interruption. Try restarting the device and check if the issue resolves. Ensure the doorbell is properly connected to Wi-Fi and has sufficient battery or wired power.

Could a Wi-Fi issue be why my Aqara doorbell isn’t recording?

Yes, unstable or weak Wi-Fi can disrupt your Aqara doorbell’s ability to record and send alerts. Verify your router is working properly and that the doorbell is within range. Reconnecting to the network or using a Wi-Fi extender may help.

Is my Aqara doorbell not recording due to a full storage card?

A full microSD card is a common reason why your Aqara doorbell has stopped recording. Check the storage status via the Aqara app and format or replace the card if needed. Ensure loop recording is enabled to overwrite old footage automatically.

Why did my Aqara doorbell stop recording after a firmware update?

Firmware updates can occasionally cause bugs or reset settings, leading to recording issues. Open the Aqara app to confirm the update completed successfully, then reconfigure recording settings. If problems persist, contact Aqara support for troubleshooting.

Does motion detection affect why my Aqara doorbell isn’t recording?

Yes, if motion detection is disabled or sensitivity is set too low, the doorbell may not trigger recordings. Adjust these settings in the Aqara app under “Detection Settings.” Also, ensure the doorbell’s field of view isn’t obstructed.

Could subscription issues cause my Aqara doorbell to stop recording?

If you rely on cloud storage, an expired subscription may halt recordings. Check your subscription status in the Aqara app and renew if necessary. Alternatively, switch to local storage using a microSD card to bypass this issue.