Troubleshooting Arlo Camera: Uncovering the Reasons Behind Arlo Camera Offline

As an Arlo camera owner, it can be frustrating when your device suddenly goes offline. You may be confused and wonder why this has happened. Well, don’t panic, as this is a common issue experienced by many Arlo users.

There are various reasons why your Arlo camera may go offline, such as a weak internet connection, low batteries, or even interference from other network devices. But, fear not! In this blog post, we will explore why your Arlo camera may be offline and how to fix it. So, grab a cup of coffee, relax, and let’s dive in!

Check Your Connection

If you’ve been wondering why your Arlo camera is offline, the first thing you should check is your connection. A weak or unstable internet connection can cause your camera to go offline, making it inaccessible through the Arlo app or web portal. You can troubleshoot this issue by checking your internet connection and ensuring that it’s strong enough to support your camera’s requirements.

You can also try restarting your router and modem, which can sometimes improve your internet connection’s stability. If these steps don’t work, you may need to contact your internet service provider to investigate the issue further. Remember, a reliable internet connection is crucial for your Arlo camera to function properly and keep your home secure.

Restart Your Router

In today’s world, good internet connectivity plays a vital role in our daily lives. From work to entertainment, everything is online, and we cannot afford to stay disconnected. However, at times, our connection fails, and we wonder what went wrong with it.

One of the common reasons for such a failure is the router. If you are struggling with poor internet connectivity, then the first thing you should do is restart your router. It is an easy fix that works most of the time.

A restart will refresh the router’s memory and clear any network congestion issues that might be the reason behind your slow connection. So, the next time you face a connectivity problem, try restarting your router, and it might do the trick.

why is arlo camera offline

Check Your Wi-Fi Signal Strength

Having a strong Wi-Fi signal is crucial to ensure smooth and uninterrupted internet connectivity. Check your Wi-Fi signal strength by locating the Wi-Fi icon on your device’s screen and checking the number of bars displayed. If you notice that the signal strength is low, try moving closer to the Wi-Fi router or resetting the router.

Additionally, interference from other electronics or structures within your home may also be affecting your signal strength. Consider changing the channel on your router to reduce interference, or investing in a range extender or Wi-Fi booster to improve your signal strength. Remember, a strong Wi-Fi signal is imperative when it comes to streaming videos, browsing the web, or gaming, so take the necessary steps to ensure you have a reliable connection.

Verify Camera Power

If you’re wondering why your Arlo camera is offline, one possible reason could be that it’s not receiving enough power. To verify whether this is the case, start by checking the camera’s power source. Make sure that the camera is properly plugged in and that the power outlet is working properly.

You might also want to try switching to a different power outlet or using a different power adapter to rule out any potential issues with the current setup. Additionally, be sure to check the camera’s battery level if it is a wire-free model. If the battery is low, it could be causing the camera to go offline.

Taking these steps to verify the camera’s power supply can help you quickly identify and resolve the issue, saving you time and frustration. So, if you’re experiencing problems with your Arlo camera, start with the basics and make sure the camera has the power it needs to operate correctly.

Check Your Battery Level

One of the more frustrating moments for any photographer is when they realize their camera battery is running low, especially when they’re in the middle of a photoshoot. To avoid this, always check your battery level before heading out to shoot. It’s a simple but essential step that can make all the difference in your productivity.

You don’t want to get caught without enough juice to capture those perfect shots, which could be the difference between an amazing shot and a missed opportunity. Imagine your camera battery is like your car’s fuel gauge, and you don’t want to be stranded on the side of the road. Make it a habit to always verify your camera’s power before you start shooting, so you can focus fully on capturing those perfect moments without any distractions.

Ensure Your Camera is Plugged In

One of the most critical steps to consider before using your camera is to verify that it’s adequately plugged in and has power. There’s nothing more frustrating than getting ready to capture the perfect shot only to have your camera die on you. Before starting your photo or video session, carefully examine your camera and ensure that it’s properly powered.

Keep in mind that you may also need to charge your camera’s battery before use, so it’s always a good idea to double-check it before setting out. When it comes to using your camera, there’s nothing worse than running out of battery life midway through an important shoot. Whether you’re capturing memories with friends or taking professional photographs for work, keeping your camera powered and ready is essential.

One way to ensure that your camera has the necessary power is by plugging it in. Take the time to check all cords and ensure they’re properly connected to avoid running out of battery quickly. Additionally, always plan ahead and make sure your camera’s battery is fully charged before you start your session.

By doing these simple steps, you will decrease your chances of struggling with power problems, allowing you to focus on capturing the perfect shot.

Troubleshoot Your Device

Have you ever experienced your Arlo camera going offline unexpectedly? Don’t fret, it’s a common issue that can easily be resolved. There could be multiple reasons why your Arlo camera is offline. Firstly, it could be due to poor internet connection or signal interruptions.

In this case, ensure your router and modem are working correctly and placed in a location with excellent coverage. It could also be due to a drained battery or power issues. Consequently, make sure the camera has sufficient power and that all cables are correctly connected.

Additionally, try to reboot your device by unplugging it and plugging it back in. If all fails, check if the firmware is up to date, update it if necessary, and restart the device. Remember, if the issue persists, contact Arlo technical support for further assistance.

Update Firmware and Software

Updating the firmware and software of your device can be a crucial step in troubleshooting any issues you may be experiencing. Firmware refers to the software that is embedded into your device’s hardware, while software refers to the programs and applications that you install on top of it. Keeping both up-to-date can help prevent bugs, glitches, and security vulnerabilities, as well as improve performance.

Many devices will have an automatic updating setting, but it’s always a good idea to check for updates manually. This can typically be done through the settings or preferences menu. Before updating, it’s important to back up any important data, just in case anything goes wrong during the process.

It’s also worth noting that updating your device’s firmware and software may not always solve every issue you’re having, but it’s a good first step in the troubleshooting process. If you’re still having problems after updating, you may need to look into other solutions, such as resetting the device or seeking professional assistance. Overall, staying on top of updates can help keep your device in good shape and functioning properly.

Reset Camera to Default Settings

If you are experiencing issues with your camera, resetting it to default settings is often an easy and effective way to troubleshoot the problem. It’s like giving your camera a fresh start, erasing any potential software glitches or user errors. To reset your camera, simply navigate to the settings menu and look for the option to reset or restore.

Keep in mind that resetting your camera will erase any customized settings you have programmed, so it’s important to back up any important files or preferences beforehand. This process is also useful if you are selling or giving away your camera and want to wipe it clean. Overall, resetting your camera is a quick and efficient way to fix any issues and get back to capturing clear and beautiful photos.

Contact Arlo Support

“Are you wondering why your Arlo camera is showing as offline? There could be various reasons behind it. It could be due to a weak WiFi signal, low battery, outdated firmware, network interference, or even a simple connectivity issue. One way to investigate is to check your internet connection and try resetting your camera or the base station.

If these simple fixes don’t work, it’s always best to contact Arlo Support for further assistance. Their team of experts can help you troubleshoot the issue and resolve it quickly, so you can get back to enjoying the peace of mind that Arlo cameras offer. Don’t hesitate to reach out to them, as they are always happy to help and make sure you have a seamless experience with your Arlo device.


In the world of technology, an Arlo camera going offline can be compared to a cat taking a nap – they both may do it for seemingly no reason and it leaves us scratching our heads. But fear not, just like a cat waking up from their slumber, there are simple solutions to bring your Arlo camera back online. Sometimes it just needs a little reset and other times it may need a firmware update – just like how a cat might need a new toy or treat to get them up and moving again.

So, don’t panic if you find your Arlo camera offline, just give it a quick check and soon enough it’ll be ready to keep your home safe and sound.”


What are the most common reasons for Arlo camera to be offline?
Arlo camera can be offline due to several reasons such as low battery, poor Wi-Fi connectivity, network interference, firmware/software issues, and faulty hardware.

How to troubleshoot and fix the offline Arlo camera issue?
To fix the offline Arlo camera issue, you can try resetting the device, checking for firmware/software updates, ensuring proper Wi-Fi connectivity, moving the camera closer to the base station, replacing the batteries, and contacting Arlo support if the problem persists.

Can I still view previous recordings if my Arlo camera is offline?
No, you cannot view previous recordings if your Arlo camera is offline. The camera needs to be connected to the internet to sync and store the footage on the cloud.

What is the distance limit between the Arlo camera and the base station for optimal connectivity?
The distance limit between the Arlo camera and the base station for optimal connectivity varies depending on the model and environment. However, Arlo recommends keeping a distance of up to 300 feet between the camera and the base station.