Why Is My Aqara Doorbell Camera Not Recording Here Are the Fixes

If your Aqara doorbell camera isn’t recording, the most common cause is incorrect motion detection settings or a disabled recording mode. Check your detection zones, sensitivity levels, and ensure continuous or event-based recording is properly enabled in the app. Also, verify storage access and subscription status—local or cloud—since full storage or lapsed plans can halt recordings instantly.

Key Takeaways

• Check power source: Ensure your doorbell has consistent power or fully charged batteries.
• Verify Wi-Fi connection: Stable internet is critical for cloud recording and alerts.
• Review storage settings: Confirm local or cloud storage is enabled and has space.
• Adjust motion detection: Customize sensitivity to avoid missed or false recordings.
• Update firmware regularly: Outdated software can cause recording failures and bugs.
• Check app permissions: Ensure the Aqara app has access to camera and storage.

Why Is My Aqara Doorbell Camera Not Recording? Here Are the Fixes

Imagine this: You’re at work, and your phone pings with a motion alert from your Aqara Doorbell Camera. You open the app, expecting to see who’s at the door—but the screen is blank. No recording. No footage. Just a frustrating silence. If you’ve ever experienced this, you’re not alone. The Aqara Doorbell Camera is a popular choice for smart home security, but like any tech, it can run into hiccups. Whether it’s a missed package, a suspicious visitor, or just the need for peace of mind, a non-recording camera defeats the purpose of having one in the first place.

Don’t panic. While the issue might seem complex, most recording problems with the Aqara Doorbell Camera stem from common, fixable causes. From connectivity issues to storage limitations, this guide dives deep into the root causes and provides actionable solutions. Whether you’re a tech-savvy homeowner or a first-time smart doorbell user, you’ll walk away with the tools to diagnose and resolve the problem—saving you time, money, and stress. Let’s explore why your Aqara Doorbell Camera isn’t recording and how to get it back on track.

Common Reasons for Aqara Doorbell Camera Not Recording

1. Wi-Fi Connectivity Issues

The Aqara Doorbell Camera relies on a stable Wi-Fi connection to upload and store recordings. If your network is unstable or the signal is weak, the camera may fail to record or send alerts. Example: A doorbell installed 30 feet from your router with two brick walls in between might struggle to maintain a strong connection. Symptoms include delayed notifications, choppy live feeds, or no recordings at all.

• Check signal strength: Use your phone’s Wi-Fi analyzer tool to measure the signal near the doorbell. A signal below -70 dBm is considered weak.
• Interference: Cordless phones, microwaves, and neighboring Wi-Fi networks can disrupt 2.4 GHz signals (the band Aqara uses). Try switching to a less crowded channel.
• Router placement: If the router is in the basement, consider a Wi-Fi extender or mesh system to boost coverage outdoors.

Tip: Restart your router and doorbell. Often, a simple reboot resolves transient connectivity issues.

2. Power Supply Problems

Aqara doorbells require consistent power to function. If the device is underpowered or the wiring is faulty, recording may stop. For battery-powered models (like the Aqara Video Doorbell G2H), low battery levels can trigger power-saving modes that disable recording.

• Wired models: Check if the doorbell’s transformer outputs 8–24V AC. Use a multimeter to verify voltage at the doorbell terminals.
• Battery models: Ensure batteries are fully charged (via USB-C) and not left in extreme temperatures, which drain power faster.
• Wiring issues: Loose or corroded wires can cause intermittent power. Inspect connections and secure them with wire nuts.

Pro tip: For wired models, install a doorbell power kit (e.g., Aqara’s own) to stabilize voltage and prevent brownouts.

3. Storage Limitations

Even with perfect connectivity, the camera won’t record if there’s no storage. Aqara doorbells support two storage options: local microSD cards and cloud storage. If either is full or misconfigured, recordings halt.

• microSD card: Ensure the card is inserted correctly, formatted to FAT32, and has enough space. Cards over 32GB may not be compatible (check Aqara’s specs).
• Cloud storage: Free plans often limit recording length or retention. For example, Aqara’s free tier stores clips for 7 days. Upgrade to a paid plan if needed.
• Auto-delete settings: Verify that old footage isn’t being deleted too quickly (e.g., set to 1 day instead of 30).

Example: A user with a 16GB card and 1080p recordings might run out of space in 2 weeks. Upgrading to 64GB (if supported) extends retention.

Software and App-Related Glitches

1. Outdated Firmware

Manufacturers release firmware updates to fix bugs and improve performance. An outdated Aqara Doorbell Camera may have unresolved recording issues. For example, a 2022 firmware bug in the G2H model caused random recording drops.

• Check for updates: Open the Aqara app, go to Device Settings > Firmware Update. Enable auto-updates to stay current.
• Manual update: If the app doesn’t detect updates, visit Aqara’s official site to download the latest firmware.
• Update process: Keep the doorbell powered and within 10 feet of the router during the update. Interrupting it can brick the device.

Real-world fix: A user in California resolved their recording issue after updating from firmware v1.2.3 to v1.3.1, which addressed a memory leak in the recording module.

2. App Misconfiguration

The Aqara app controls recording settings, motion detection, and storage. Misconfigured settings are a frequent culprit. Common mistakes include:

• Disabled recording: Ensure Record on Motion is toggled on under Device Settings > Recording.
• Incorrect motion zones: If motion zones are set too narrowly, the camera may ignore valid activity. Adjust zones to cover the entire porch.
• Scheduling conflicts: If recordings are set to only occur between 8 AM–5 PM, nighttime events won’t be saved.

Tip: Reset the app’s settings to default if you’re unsure. In the Aqara app, go to Device Settings > Reset to Default.

3. Third-Party Integration Conflicts

If you use the Aqara doorbell with platforms like Home Assistant or Apple HomeKit, integration bugs can interfere with recording. For instance, a Home Assistant automation might accidentally disable the camera.

• Test in isolation: Temporarily disconnect from third-party apps and check if recording works in the Aqara app.
• Update integrations: Ensure plugins like HomeKit or Home Assistant are updated to the latest versions.
• Re-pair devices: Remove and re-add the doorbell to the third-party platform.

Example: A user’s HomeKit automation set the camera to “Away Mode” 24/7, disabling recordings. Adjusting the automation fixed the issue.

Hardware and Installation Issues

1. Physical Obstructions or Poor Placement

Even the best camera won’t record if it can’t “see” the action. Poor placement or obstructions (e.g., plants, overhangs) can block the lens or motion sensors.

• Field of view: Aqara doorbells typically have a 145°–170° viewing angle. Position the camera to cover the entire entrance.
• Height: Install at 4–5 feet above ground to avoid glare from sunlight or porch lights.
• Obstructions: Trim overgrown plants or adjust the camera angle to avoid shadows or reflections.

Pro tip: Use the Aqara app’s Live View to test the field of view before finalizing installation.

2. Faulty or Damaged Components

Physical damage or hardware defects can prevent recording. For example, water ingress (in non-weatherproof models) can fry internal circuits.

• Inspect for damage: Look for cracks, corrosion, or water stains on the camera housing.
• Test components: If the camera’s LED lights are off or the speaker is silent, the device may be faulty.
• Warranty claim: Aqara offers a 1-year warranty. Contact support with proof of purchase if hardware is defective.

Example: A user’s camera stopped recording after a storm. The issue was traced to water damage in the microphone port, which shorted the power circuit.

3. Incompatible Accessories

Using non-Aqara accessories (e.g., third-party chimes or power supplies) can cause conflicts. For instance, a generic 16V transformer might not provide stable power for the G2H.

• Use official accessories: Aqara’s chime kits and power adapters are tested for compatibility.
• Check voltage: Third-party transformers should output 8–24V AC. Avoid DC transformers unless specified.
• Return incompatible items: If you’re unsure, stick to Aqara’s ecosystem.

Tip: The Aqara app’s Accessory Compatibility List (under Support) helps verify third-party gear.

Advanced Troubleshooting and Reset Procedures

1. Factory Reset the Doorbell

When all else fails, a factory reset clears glitches and restores default settings. Warning: This erases all recordings and settings.

• Steps: Press and hold the reset button (usually on the back) for 10–15 seconds until the LED blinks red.
• Re-pair: After resetting, re-add the doorbell to the Aqara app and reconfigure settings.
• Data loss: Back up any critical footage before resetting.

Example: A user’s doorbell stopped recording after a power surge. A factory reset and firmware update resolved the issue.

2. Test with Another Device or Network

Isolate the problem by testing the doorbell with a different router or smartphone. If it works elsewhere, the issue is likely local (e.g., Wi-Fi, app, or power).

• Alternate network: Use a mobile hotspot to bypass your home Wi-Fi.
• Alternate device: Install the Aqara app on a tablet or friend’s phone to check for app-specific bugs.
• Compare results: If the doorbell records on the hotspot but not at home, focus on fixing your network.

Tip: Keep a spare microSD card to test storage independently of cloud settings.

3. Contact Aqara Support

If DIY fixes fail, Aqara’s support team can provide device-specific troubleshooting. Prepare the following for faster help:

• Device model: (e.g., G2H, G3)
• Firmware version: (Check in the app)
• Error codes: (If displayed in the app)
• Steps taken: List all troubleshooting attempts.

Support channels: Aqara offers email, live chat, and phone support (varies by region). Visit Aqara’s support page for details.

Preventive Maintenance to Avoid Future Issues

1. Regular System Checks

Prevent problems before they occur with routine maintenance:

• Monthly: Clean the lens with a microfiber cloth to avoid blurry recordings.
• Quarterly: Check Wi-Fi signal strength and update firmware.
• Annually: Inspect wiring for corrosion or damage.

Tip: Set calendar reminders to automate these checks.

2. Optimize Network and Power Setup

Proactively strengthen your system’s backbone:

• Wi-Fi: Use a Wi-Fi 6 router or mesh system for better coverage.
• Power: Install a surge protector for wired models.
• Storage: Use high-endurance microSD cards (e.g., SanDisk High Endurance) to handle constant writes.

Example: A user with a 100-foot property added a Wi-Fi extender halfway, eliminating recording gaps.

3. Backup and Redundancy

Never rely on a single storage method:

• Dual storage: Use both microSD and cloud storage. If one fails, the other acts as a backup.
• External backup: Periodically export critical footage to a computer or NAS.
• Redundant devices: Pair the doorbell with an indoor camera for overlapping coverage.

Pro tip: Aqara’s Smart Scenes feature can automatically back up footage to cloud storage when the microSD card is full.

Issue	Quick Fix	Long-Term Solution
Weak Wi-Fi	Restart router	Install Wi-Fi extender
Full storage	Delete old clips	Upgrade to larger microSD card
Outdated firmware	Update via Aqara app	Enable auto-updates
Power fluctuations	Check wiring	Install surge protector

Your Aqara Doorbell Camera is more than a gadget—it’s a guardian for your home. When it stops recording, it’s not just an inconvenience; it’s a vulnerability. By understanding the common causes—from Wi-Fi woes to storage snafus—and applying the fixes outlined here, you can restore its functionality and confidence in your security system. Remember, proactive maintenance is key. Regularly check connections, update firmware, and test storage to prevent issues before they arise. If you’ve tried everything and still face problems, don’t hesitate to reach out to Aqara’s support team. With persistence and the right tools, your doorbell camera will be back to capturing every knock, delivery, and unexpected visitor in no time. Stay vigilant, stay safe, and let your Aqara doorbell do its job.

Frequently Asked Questions

Why is my Aqara doorbell camera not recording any motion events?

This issue often occurs due to disabled motion detection or incorrect sensitivity settings in the Aqara app. Ensure motion detection is enabled and adjust the sensitivity to ensure it captures activity.

How do I fix my Aqara doorbell camera not recording to the cloud?

If your Aqara doorbell camera isn’t recording to the cloud, verify your subscription status and internet connection. Cloud recording requires an active plan and stable Wi-Fi to function properly.

Why is my Aqara doorbell camera not recording at night?

Night recording issues may stem from disabled night vision mode or obstructions blocking the infrared sensors. Check the camera’s night vision settings and clean the lens if necessary.

Can a weak Wi-Fi signal cause my Aqara doorbell camera to stop recording?

Yes, a poor Wi-Fi connection can disrupt live feeds and prevent recordings. Move your router closer or use a Wi-Fi extender to improve signal strength for your Aqara doorbell camera.

Why does my Aqara doorbell camera not record after a power cycle?

After power cycling, the camera may need time to reconnect to the app or firmware updates. Wait a few minutes, then check for updates in the Aqara app under device settings.

Does the Aqara doorbell camera not recording mean I need a microSD card?

Local recording requires a microSD card (if supported by your model). Without one, only cloud recording works. Insert a compatible card or subscribe to cloud storage to enable recordings.