Why Is My Aqara Doorbell Not Recording Here Are the Fixes

Aqara doorbells may fail to record due to incorrect motion detection settings or disabled cloud/local storage—ensuring these are properly configured is the fastest fix. Check for firmware updates, stable Wi-Fi, and subscription status (if using cloud storage) to resolve most recording issues quickly.

Key Takeaways

• Check power source: Ensure doorbell has stable power via wiring or charged battery.
• Verify Wi-Fi connection: Strong, 2.4GHz network is required for reliable recording.
• Review storage setup: Confirm microSD card is inserted or cloud subscription is active.
• Update firmware: Install latest firmware to fix bugs affecting recording functionality.
• Adjust motion settings: Tweak sensitivity and zones to avoid missed triggers.
• Restart the device: Power cycle to resolve temporary glitches disrupting recordings.

Why Is My Aqara Doorbell Not Recording Here Are the Fixes

Smart doorbells have revolutionized home security, offering convenience, peace of mind, and real-time monitoring. Among the leading brands in this space is Aqara, known for its sleek designs, seamless integration with smart home ecosystems like Apple HomeKit, and reliable performance. The Aqara Doorbell G2H Pro and other models promise crisp video, motion detection, and 24/7 recording—features that make them a favorite among homeowners and renters alike. But what happens when your Aqara doorbell suddenly stops recording? It’s a frustrating experience, especially when you’re relying on it to monitor deliveries, deter intruders, or simply keep tabs on who’s at the door.

If your Aqara doorbell isn’t recording, you’re not alone. Many users report issues ranging from missing video clips to complete failure in storing footage. Whether you’re using cloud storage, local microSD cards, or integration with a hub, a non-recording doorbell undermines its core purpose. The good news? Most of these issues are fixable with targeted troubleshooting. In this comprehensive guide, we’ll explore the top reasons why your Aqara doorbell might not be recording and walk you through proven solutions. From connectivity glitches to firmware bugs, we’ll cover everything you need to know to get your doorbell back in action. Let’s dive in.

1. Check Your Internet Connection and Network Stability

Why Network Issues Affect Recording

The Aqara doorbell relies heavily on a stable internet connection to function properly. Whether you’re using cloud-based recording (via Aqara Cloud or Apple HomeKit Secure Video) or local recording with a microSD card, network interruptions can prevent the device from sending alerts, capturing clips, or syncing with your home hub. A weak Wi-Fi signal, intermittent connectivity, or network congestion are common culprits behind non-recording issues.

For example, if your doorbell is installed at the edge of your Wi-Fi coverage zone—such as near a garage or back porch—the signal strength may drop during peak usage hours. This causes the doorbell to disconnect temporarily, resulting in missed recordings. Similarly, if your router is overloaded with devices (smart lights, security cameras, streaming boxes), the doorbell may not get the bandwidth it needs to upload video clips.

How to Test and Fix Network Problems

• Check Wi-Fi signal strength: Use a Wi-Fi analyzer app (like WiFi Analyzer for Android or NetSpot for desktop) to measure signal strength near the doorbell. Aim for a signal of at least -60 dBm. If it’s weaker, consider relocating your router or adding a Wi-Fi extender.
• Restart your router and doorbell: Power cycle both devices. Unplug your router for 30 seconds, then reconnect. Do the same with the doorbell (remove power for 10–15 seconds if wired, or take down the battery-powered model and reinsert the battery).
• Use a dedicated 2.4 GHz network: Aqara doorbells only support 2.4 GHz Wi-Fi, not 5 GHz. Ensure your router broadcasts a separate 2.4 GHz network (not a combined “smart” SSID) and connect the doorbell to it.
• Test with a mobile hotspot: Temporarily connect the doorbell to your phone’s hotspot. If it records successfully, the issue is with your home network.
• Upgrade your router: Older routers (pre-802.11ac) may struggle with smart home devices. Consider upgrading to a modern mesh system like Google Nest Wi-Fi or Eero for better coverage.

Pro Tip: If you’re using a Wi-Fi extender, avoid placing it too close to the doorbell. Extenders can create signal “dead zones” if not positioned correctly. Aim for a location midway between your router and the doorbell.

2. Verify Storage Settings and Capacity

Cloud vs. Local Storage: Know Your Setup

Aqara doorbells offer two primary recording options: cloud storage (via Aqara Cloud or Apple HomeKit) and local storage (using a microSD card). Each has its own requirements and potential failure points. If your doorbell isn’t recording, the first step is to confirm which storage method you’re using and whether it’s configured correctly.

For example, Aqara Cloud requires a paid subscription (available in select regions) to store video clips. If your subscription has expired or your account has a billing issue, recording will stop automatically. On the other hand, local storage depends on a properly inserted, compatible, and sufficiently large microSD card. A corrupted card, incorrect format, or insufficient space can halt recordings.

Troubleshooting Storage Issues

• For cloud storage:
  • Log into your Aqara Home or Apple Home app and check your subscription status. Renew if expired.
  • Ensure your region supports Aqara Cloud. As of 2024, it’s available in the EU, UK, and select Asian markets.
  • If using Apple HomeKit Secure Video, confirm that iCloud+ is active and has sufficient storage (10 GB per camera, 200 GB plan minimum).
• For local microSD storage:
  • Remove the card and inspect for physical damage or debris.
  • Ensure the card is microSDXC (up to 128 GB) and formatted as exFAT. Aqara does not support SDHC or FAT32.
  • Check available space. If the card is full, recordings may stop or overwrite old clips unexpectedly. Use a card with at least 64 GB for daily monitoring.
  • Reformat the card using a computer. Insert it into a card reader, right-click in File Explorer (Windows) or Disk Utility (Mac), and format as exFAT. Then reinsert into the doorbell and reset via the app.
• Hybrid setups: Some users enable both cloud and local recording. If one fails, the other may still work. Check both settings in the Aqara app under Device Settings > Storage.

Real-World Example: A user in Germany reported no recordings for three days. After checking, they discovered their Aqara Cloud subscription had expired due to a failed payment. Renewing the plan restored cloud recording within minutes.

3. Update Firmware and App Software

The Role of Firmware in Device Performance

Firmware is the built-in software that controls your Aqara doorbell’s hardware. Outdated firmware can cause bugs, crashes, and compatibility issues—including recording failures. Aqara regularly releases updates to fix known issues, improve stability, and add new features. If your doorbell hasn’t been updated in months, it could be running on a version with a known recording bug.

For instance, firmware version 2.1.5 (released in early 2023) fixed a critical issue where the G2H Pro would stop recording after detecting motion in low-light conditions. Users who didn’t update continued to experience intermittent recording drops.

How to Update Firmware and App

• Update the Aqara app: Open your app store (Google Play or App Store) and search for “Aqara Home.” If an update is available, install it. Newer app versions often include better diagnostics and bug fixes.
• Check for firmware updates:
  1. Open the Aqara Home app.
  2. Tap on your doorbell in the device list.
  3. Go to Settings > Device Info > Firmware Update.
  4. If an update is available, tap Update Now. Ensure the doorbell is connected to Wi-Fi and has at least 50% battery (if wireless) before starting.
• Force a manual update: If the app doesn’t show an update, try removing and re-adding the doorbell. During setup, the app may prompt for a firmware upgrade.
• Factory reset (last resort): If updates fail repeatedly, reset the doorbell to factory settings. In the app, go to Settings > Remove Device > Factory Reset. Then reconfigure it from scratch.

Tip: Enable automatic updates in your router settings (if supported) to ensure your smart devices stay current. Some mesh systems, like Eero, offer “smart home optimization” features that prioritize firmware updates for IoT devices.

4. Adjust Motion Detection and Recording Settings

Why Settings Matter for Recording

Even with a stable network and proper storage, your Aqara doorbell may not record if its motion detection or recording settings are misconfigured. The doorbell uses motion zones, sensitivity levels, and recording duration to determine when and how long to record. If these settings are too restrictive or incorrectly set, you might miss important events.

For example, if the motion detection sensitivity is set to “Low,” the doorbell may ignore slow-moving objects (like a person approaching the door). Or, if the recording duration is set to 10 seconds, a delivery person who stays longer than that won’t be fully captured. Additionally, some users accidentally disable recording entirely via app settings.

Optimize Your Doorbell Settings

• Enable continuous recording: In the Aqara app, go to Device Settings > Recording and toggle on Continuous Recording (if using local storage). This ensures the doorbell records 24/7, not just when motion is detected.
• Adjust motion zones: Use the app to draw motion zones around your doorway. Avoid including busy areas (e.g., a sidewalk or street) to reduce false alerts. Ensure the zone covers the area where people typically stand.
• Increase sensitivity: Set motion detection to High or Medium during initial setup. You can lower it later if you get too many false positives.
• Set recording duration: For motion-triggered clips, set the duration to at least 30 seconds. This captures the full interaction, not just the first few seconds.
• Check “Do Not Disturb” mode: If enabled, the doorbell won’t record during specific times. Disable it unless you’re intentionally pausing alerts.
• Test with a live view: Use the app’s live view feature to simulate motion (e.g., walk in front of the doorbell) and verify that recording starts immediately.

Example: A homeowner in California set their doorbell to record only between 9 PM and 7 AM for privacy. However, they missed a daytime package delivery because recording was disabled during those hours. Adjusting the schedule to include daytime recording solved the issue.

5. Inspect Hardware and Power Supply

Hardware Failures and Power Issues

Sometimes, the root cause is physical—not digital. A damaged doorbell, loose wiring, or inadequate power can prevent recording. For wired models (like the G2H Pro with chime kit), insufficient voltage from the transformer can cause the device to reboot or shut down entirely. For battery-powered models, a low battery or poor contact in the battery compartment may interrupt recording.

Additionally, environmental factors like extreme temperatures, moisture, or physical damage (e.g., from a storm or accidental impact) can degrade hardware components, including the camera sensor or storage module.

Hardware Troubleshooting Steps

• For wired doorbells:
  • Check the transformer voltage. It should output 8–24V AC. Use a multimeter to test.
  • Ensure the wiring is secure and not frayed. Loose connections can cause power fluctuations.
  • If using a chime kit, verify it’s compatible and properly installed. A faulty chime can draw excess power.
• For battery-powered doorbells:
  • Charge the battery fully (up to 12 hours for a full charge).
  • Clean the battery contacts with a cotton swab and isopropyl alcohol.
  • Replace the battery if it’s older than 1–2 years or holds charge poorly.
• Inspect for physical damage:
  • Look for cracks in the housing, foggy camera lens, or water ingress.
  • If damaged, contact Aqara support for a replacement (warranty typically covers 1–2 years).
• Test in a different location: Temporarily move the doorbell to a different spot (e.g., indoors) to rule out environmental issues.

Pro Tip: If your wired doorbell keeps rebooting, install a doorbell power booster (available on Amazon or from Aqara). These devices regulate voltage and prevent underpowering.

6. Review Integration with Smart Home Hubs

Hub Compatibility and Sync Issues

Many Aqara doorbells integrate with smart home hubs like Apple HomeKit, Google Home, or Aqara M1S Hub. While these integrations enhance functionality (e.g., voice alerts, multi-room chimes), they can also introduce recording issues. A sync error between the doorbell and hub may prevent recordings from being stored or displayed in third-party apps.

For example, if your Aqara doorbell is paired with Apple HomeKit, but the Home Hub (Apple TV or HomePod) is offline, recordings won’t be processed. Similarly, a firmware mismatch between the doorbell and the Aqara Hub can cause communication failures.

Fixing Hub Integration Problems

• Check hub status: Ensure your HomeKit hub (Apple TV/HomePod) or Aqara Hub is powered on and connected to Wi-Fi.
• Re-pair the device:
  1. In the Aqara app, remove the doorbell from the hub.
  2. Re-add it by scanning the QR code and following setup prompts.
• Update hub firmware: For Aqara Hub, check for updates in the app under Hub Settings > Firmware Update.
• Verify HomeKit settings: In the Apple Home app, ensure the doorbell is set to “Record to iCloud” and has a valid iCloud+ plan.
• Test with native app: Temporarily disable third-party integrations and use the Aqara Home app exclusively. If recording works, the issue is with the integration.

Data Table: Common Hub-Related Issues and Fixes

Hub Type	Common Issue	Solution
Apple HomeKit	Home Hub offline	Restart Apple TV/HomePod; ensure it’s on the same Wi-Fi network.
Aqara M1S Hub	Firmware mismatch	Update both hub and doorbell firmware.
Google Home	No recording in Google app	Use Aqara app for storage; Google only streams live view.
Third-party (e.g., Home Assistant)	Sync failure	Check API permissions; re-authenticate integration.

By systematically addressing network, storage, firmware, settings, hardware, and hub issues, you can resolve most Aqara doorbell recording problems. Remember, smart devices require periodic maintenance—just like any other appliance. Schedule monthly checks to update firmware, clean the lens, and verify settings. With the right care, your Aqara doorbell will keep your home secure for years to come.

Frequently Asked Questions

Why is my Aqara doorbell not recording any videos?

Your Aqara doorbell might not be recording due to disabled cloud/local storage settings or insufficient power. Check the Aqara app to ensure recording is enabled and your microSD card (if used) is properly inserted and formatted.

How do I fix my Aqara doorbell when it stops recording suddenly?

This issue is often caused by Wi-Fi disconnections or a full storage device. Verify your Wi-Fi signal strength and clear space on your microSD card or cloud subscription to resume recordings.

Is a subscription required for my Aqara doorbell to record?

Aqara doorbells support local recording via microSD card without a subscription, but cloud recording requires a paid plan. If you’re not using a microSD card, ensure you’ve subscribed to Aqara’s cloud service for remote access to recordings.

Why is my Aqara doorbell not recording at night?

Night recording issues are often due to low infrared (IR) illumination or motion detection settings. Ensure the area is well-lit by the doorbell’s IR LEDs and that motion detection is enabled for nighttime in the Aqara app.

Can a firmware update resolve my Aqara doorbell recording problem?

Yes, outdated firmware can cause recording glitches. Open the Aqara app, navigate to device settings, and install any pending updates to fix bugs and improve functionality.

Why does my Aqara doorbell record clips but not full-length videos?

This usually happens when the “event-only” mode is enabled, which records only when motion or a ring is detected. Adjust the recording mode in the app to “continuous” (if using a microSD card) for full-length videos.