Why is My Ezviz Camera Offline

Why is My Ezviz Camera Offline: Troubleshooting Guide

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Why is My Ezviz Camera Offline?

Your Ezviz camera is offline. This can be frustrating. You can’t see what’s happening. You need to fix it. But how?


Why is My Ezviz Camera Offline: Troubleshooting Guide

Common Reasons for Ezviz Camera Offline

There are many reasons your camera might be offline. Here are some common ones:

  • Internet issues
  • Power problems
  • App issues
  • Firmware problems

Internet Issues

Your camera needs the internet to work. No internet means no camera. Check your internet connection first.

How to Check Internet Connection

  1. Look at your router. Are the lights on?
  2. Try using the internet on your phone or computer.
  3. If you can’t connect, restart your router.

If your internet works, but the camera is still offline, check the Wi-Fi signal.

Check Wi-Fi Signal

  1. Move your camera closer to the router.
  2. Remove any obstacles between the router and camera.
  3. Make sure your Wi-Fi password is correct.

Power Problems

Your camera needs power to work. No power means no camera. Check the power supply.

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How to Check Power Supply

  1. Look at the camera. Is the power light on?
  2. If not, check the power cable.
  3. Make sure the cable is plugged in.
  4. Try a different outlet.

App Issues

Your camera uses an app to connect. App problems can make the camera go offline. Check the Ezviz app.

How to Check the Ezviz App

  1. Open the Ezviz app on your phone.
  2. Check if the app needs an update.
  3. If yes, update the app.
  4. Restart the app.

Firmware Problems

Your camera has software called firmware. Sometimes, it needs updates. Check for firmware updates.

How to Check for Firmware Updates

  1. Open the Ezviz app.
  2. Go to the camera settings.
  3. Look for a firmware update option.
  4. If there is an update, install it.

Steps to Fix an Offline Ezviz Camera

Here are steps to fix your offline camera. Follow these steps one by one.

Step 1: Restart The Camera

  1. Turn off the camera.
  2. Wait for 10 seconds.
  3. Turn the camera back on.

Step 2: Restart Your Router

  1. Turn off your router.
  2. Wait for 30 seconds.
  3. Turn the router back on.

Step 3: Reconnect The Camera To Wi-fi

  1. Open the Ezviz app.
  2. Go to camera settings.
  3. Choose Wi-Fi settings.
  4. Enter your Wi-Fi details.
  5. Save the settings.

Step 4: Reset The Camera

If nothing works, try resetting the camera. This can solve many problems.

How to Reset Ezviz Camera

  1. Find the reset button on the camera.
  2. Press and hold the button for 10 seconds.
  3. Release the button.
  4. Wait for the camera to restart.
  5. Reconfigure the camera in the Ezviz app.
Why is My Ezviz Camera Offline: Troubleshooting Guide

Preventing Future Offline Issues

Here are some tips to prevent your camera from going offline again:

  • Keep your firmware updated.
  • Place the camera close to the router.
  • Use a stable internet connection.
  • Check the power supply regularly.
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Keep Firmware Updated

Always update your camera firmware. This can fix bugs and improve performance.

Place Camera Close To Router

Keep your camera close to the router. This helps with a strong Wi-Fi signal.

Use Stable Internet Connection

A stable internet connection is important. Avoid using public Wi-Fi or weak networks.

Check Power Supply Regularly

Make sure the power supply is working. Check the cables and outlets often.

Conclusion

Your Ezviz camera can go offline for many reasons. Internet, power, app, and firmware issues are common. Follow the steps above to fix your camera. Keep your camera and app updated. Place the camera close to the router. Use a stable internet connection. Check the power supply regularly. These steps will help you keep your camera online.

If you still have problems, contact Ezviz support. They can help you with more solutions.