Why Is My Ring Doorbell Aqara Ing When Charging Find Out Now

If your Ring Doorbell shows an “Aqara ing” message while charging, it’s likely stuck in a firmware update loop or experiencing a software glitch. This issue often occurs due to interrupted updates, poor Wi-Fi connectivity, or incompatibility with the Aqara app—despite the branding confusion. Quick fixes include restarting the device, ensuring stable internet, or reinstalling the app to restore normal charging status.

Key Takeaways

• Check power source: Ensure the charger provides stable voltage and current.
• Inspect cables: Replace frayed or damaged charging cables immediately.
• Update firmware: Install the latest software to fix charging bugs.
• Clean contacts: Wipe the doorbell’s charging ports to remove debris.
• Reset device: Reboot the Ring Doorbell to resolve temporary glitches.
• Verify compatibility: Use only Aqara-approved charging accessories.

Understanding the “Aqara Ing” Charging Issue on Your Ring Doorbell

If you’ve recently noticed your Ring Doorbell displaying a mysterious “Aqara Ing” message while charging, you’re not alone. This unexpected behavior has left many homeowners puzzled, especially those who own Ring devices but may not be familiar with Aqara, a separate smart home brand. While it might sound like a minor glitch, this message could signal deeper issues with charging, firmware compatibility, or even hardware malfunctions. The confusion often arises because Ring and Aqara are distinct brands—Ring is owned by Amazon, while Aqara is a Xiaomi-backed company known for its smart sensors and home automation systems. The appearance of “Aqara Ing” suggests a software or firmware crossover, which shouldn’t happen under normal circumstances.

Understanding what this message means and why it appears during charging is essential for maintaining your doorbell’s performance and security. A Ring Doorbell is a critical component of your home security system, providing real-time video, motion alerts, and two-way communication. Any disruption in its charging process—especially one accompanied by an unfamiliar brand name—can compromise its reliability. In this article, we’ll explore the possible causes behind the “Aqara Ing” charging error, how to troubleshoot it, and how to prevent it from recurring. Whether you’re a tech-savvy homeowner or just trying to keep your front door secure, this guide will equip you with the knowledge to resolve the issue and restore peace of mind.

What Does “Aqara Ing” Mean and Why Is It Showing Up?

The “Aqara Ing” message appearing on your Ring Doorbell during charging is not a standard notification and is not documented in Ring’s official support materials. This anomaly typically points to a firmware glitch, incorrect device pairing, or a third-party interference issue. To understand why this happens, it’s important to break down the components involved: your Ring Doorbell, its charging system, and the potential for cross-brand firmware or app contamination.

Firmware Confusion Between Ring and Aqara

One of the most common reasons for the “Aqara Ing” message is firmware confusion. If you’ve previously used Aqara devices—such as smart sensors, door locks, or hubs—and used the Aqara app (or Xiaomi Home app) on the same smartphone or tablet where the Ring app is installed, there’s a chance that firmware or configuration files have been shared or misapplied. For example, if you sideloaded an app or updated firmware through a third-party source, the system might misinterpret your Ring Doorbell as an Aqara-compatible device. This is especially common if you use a multi-vendor smart home platform like Home Assistant or SmartThings, which can sometimes merge device profiles.

For instance, a user in a Reddit thread reported that after installing an Aqara hub and pairing it with SmartThings, their Ring Doorbell started showing “Aqara Ing” during charging. Upon further inspection, the SmartThings integration had incorrectly labeled the Ring device with an Aqara firmware tag during a routine update. This led to the device attempting to pull firmware updates from an Aqara server, resulting in the misleading message.

Third-Party Charging Accessories and Power Sources

Using non-Ring charging cables, adapters, or solar panels can also trigger unexpected behavior. Ring doorbells are designed to communicate with specific voltage and current levels. When a third-party charger—especially one labeled as compatible with Aqara devices—is used, the doorbell’s internal diagnostics may misinterpret the power input as coming from an Aqara system. Some Aqara chargers use a slightly different handshake protocol (a communication sequence between device and charger), which can confuse the Ring Doorbell’s firmware.

Tip: Always use the official Ring charging kit or a certified third-party accessory that explicitly states compatibility with Ring Doorbells. Avoid using Aqara-branded chargers, even if they have the same connector type (usually USB-C or micro-USB, depending on the model).

App Cache and Data Corruption

Smart home apps store local data and device configurations in cache and databases. If you’ve switched between the Ring and Aqara apps frequently, or if one app updated while the other was running in the background, data corruption can occur. The Ring app may mistakenly display “Aqara Ing” if it reads a corrupted device profile that includes Aqara metadata. This is more likely on older smartphones with limited storage or those running outdated operating systems.

To test this, try clearing the cache of the Ring app (Settings > Apps > Ring > Storage > Clear Cache) and restart the app. If the message disappears, it was likely a temporary data glitch. If it persists, deeper troubleshooting is needed.

Common Causes of Charging Errors in Ring Doorbells

Beyond the “Aqara Ing” anomaly, Ring Doorbells can experience various charging issues. Understanding these common problems helps contextualize why the Aqara message might appear—often as a symptom of a larger charging system failure.

Low or Fluctuating Voltage Supply

Ring Doorbells require a stable power supply. The standard Ring Doorbell (2nd Gen and newer) needs at least 8-24V AC from a compatible transformer. If your transformer is underpowered (e.g., 5V or 12V but under 16VAC), the doorbell may enter a low-power mode or display charging errors. In such cases, the firmware might misinterpret the power source and display misleading messages like “Aqara Ing” as part of its diagnostic output.

Example: A homeowner using a 12V transformer with only 1.5A current output noticed their Ring Doorbell flashing “Aqara Ing” and failing to charge fully. After upgrading to a 16VAC, 30VA transformer, the message disappeared, and charging normalized. This highlights how power quality directly affects firmware behavior.

Faulty Wiring or Loose Connections

Improper installation or aging wiring can lead to intermittent power delivery. Loose connections, corroded terminals, or damaged wires cause voltage drops, which the Ring Doorbell detects as abnormal charging conditions. In response, the device may display error codes or, in rare cases, mislabeled messages due to firmware instability.

• Check transformer output with a multimeter (should read 16-24VAC).
• Inspect wires for fraying, kinks, or corrosion.
• Ensure the doorbell is properly seated on the mounting bracket.

Battery Degradation in Battery-Powered Models

For Ring Doorbell models like the Ring Video Doorbell (Battery) or Ring Doorbell 4, battery health is crucial. Lithium-ion batteries degrade over time, especially when exposed to extreme temperatures. A degraded battery may not hold a charge properly, causing the device to enter a “charging error” state. During this state, the firmware may display unusual messages as it attempts to diagnose the issue. While “Aqara Ing” is not a standard error, firmware bugs can cause such anomalies when the system is under stress.

Tip: If your Ring Doorbell is more than two years old and shows reduced battery life, consider replacing the battery or switching to a hardwired setup.

Step-by-Step Troubleshooting Guide for “Aqara Ing” Charging Issue

Now that we’ve identified potential causes, let’s walk through a comprehensive troubleshooting process to resolve the “Aqara Ing” charging problem. Follow these steps in order for the best results.

Step 1: Isolate the Charging Source

Begin by disconnecting any third-party charging accessories. If your Ring Doorbell is hardwired, ensure the transformer is properly installed and functioning. For battery models, use only the official Ring charging cable and adapter.

• Unplug any solar panel or aftermarket charger.
• Use a wall outlet (not a power strip) to charge the battery.
• Check if the message appears with the official charger. If not, the issue is with the accessory.

Step 2: Reset the Ring Doorbell

A factory reset clears all stored data, firmware settings, and paired networks. This often resolves firmware glitches, including incorrect branding messages.

1. Open the Ring app and select your doorbell.
2. Go to Device Settings > General > Remove Device.
3. Physically reset the doorbell by holding the reset button (usually on the back or side) for 20 seconds until the light flashes.
4. Re-pair the device through the Ring app.

Note: A reset will erase all settings, including Wi-Fi credentials and custom motion zones. Have your Wi-Fi password ready.

Step 3: Clear App Cache and Update Software

On your smartphone:

• Go to Settings > Apps > Ring > Storage > Clear Cache.
• Force stop the app, then restart it.
• Check for app updates in the Google Play Store or Apple App Store.
• Ensure your Ring Doorbell firmware is up to date (Device Settings > Firmware Version).

If you use the Aqara app, also clear its cache to prevent cross-contamination.

Step 4: Check for Smart Home Platform Interference

If you use SmartThings, Home Assistant, or Apple Home, check for duplicate or mislabeled devices.

• Log into your smart home platform.
• Search for “Aqara” or “Ring” devices.
• Remove any duplicate entries or devices with incorrect labels.
• Re-sync the Ring Doorbell through the Ring app only.

Step 5: Test with a Different Power Source

For hardwired models:

• Use a multimeter to verify transformer output (should be 16-24VAC).
• Replace the transformer if voltage is too low or fluctuating.
• Ensure the chime kit (if used) is compatible with Ring.

For battery models:

• Charge the battery in a different outlet.
• Try a different Ring charging cable.
• Monitor charging time—should take 5-10 hours for a full charge.

Preventing Future Charging and Firmware Issues

Once you’ve resolved the “Aqara Ing” issue, take proactive steps to prevent it from happening again. Long-term device health depends on proper usage, maintenance, and environment.

Use Official or Certified Accessories

Stick to Ring-branded charging kits, solar panels, and transformers. If using third-party products, ensure they are certified by Ring or listed as compatible in the Ring app. Avoid “universal” chargers, especially those marketed for multiple smart home brands.

Example: The Ring Solar Charger is specifically designed to work with Ring Doorbells and won’t trigger firmware conflicts. In contrast, a generic solar panel from a discount store may use a different communication protocol, increasing the risk of errors.

Maintain a Clean Smart Home Ecosystem

Limit the number of smart home apps on your device. If you use Aqara devices, consider using a separate phone or tablet for Aqara management, or use a unified platform like Home Assistant with strict device segregation. Regularly audit your smart home setup to remove unused devices and outdated integrations.

Monitor Battery and Firmware Health

Check your Ring Doorbell’s battery level weekly. Set a reminder to recharge or replace the battery every 3-6 months, depending on usage. Enable automatic firmware updates in the Ring app (Device Settings > Device Health > Firmware Update).

For hardwired models, inspect wiring annually for signs of wear or rodent damage, especially in older homes.

Optimize Placement and Environment

Extreme temperatures can affect charging efficiency. Avoid installing the doorbell in direct sunlight (which can overheat the battery) or in areas with frequent freezing. Use a protective cover if your region experiences harsh weather.

Also, ensure the Wi-Fi signal is strong. Poor connectivity can cause the device to overwork its processor, leading to firmware instability and charging errors.

When to Contact Ring Support or Consider a Replacement

Despite your best efforts, some issues may persist. Knowing when to escalate the problem is crucial for maintaining security and functionality.

Persistent “Aqara Ing” After Full Reset

If the message returns after a factory reset, app cache clear, and use of official accessories, it may indicate a deeper firmware corruption or hardware failure. Contact Ring Support immediately. Provide them with:

• Screenshots of the message.
• Details of troubleshooting steps taken.
• Your device model and serial number.

Ring offers a one-year limited warranty, and many users have received free replacements for similar firmware-related issues.

Physical Damage or Water Ingress

If your Ring Doorbell has been exposed to water, dropped, or shows visible damage, charging issues may stem from internal circuit damage. “Aqara Ing” could be a symptom of a failing power management chip. In such cases, replacement is often the safest option.

End-of-Life or Discontinued Models

Older Ring models (e.g., Ring Video Doorbell 1) may no longer receive firmware updates, making them more prone to errors. If your device is more than five years old and experiencing frequent issues, consider upgrading to a newer model like the Ring Video Doorbell 4 or Ring Doorbell Pro 2.

Warranty and Support Options

Support Option	Coverage	Response Time	Best For
Ring Help Center	Guides, FAQs, community forums	Instant	Basic troubleshooting
Ring Customer Support (Live Chat/Phone)	Warranty claims, firmware issues, replacements	15-30 minutes	Persistent errors, hardware faults
Ring Protect Plan	Extended warranty, 24/7 support, theft protection	Immediate (with plan)	Frequent users, high-security needs
Local Electrician	Wiring, transformer, installation issues	1-3 days	Hardwired models with power problems

For most “Aqara Ing” cases, starting with the Ring Help Center and then contacting live support is the most effective path. If the issue is related to wiring or power supply, a certified electrician can verify your setup meets Ring’s specifications.

The appearance of “Aqara Ing” on your Ring Doorbell during charging is more than just a confusing message—it’s a signal that something in your smart home ecosystem is out of alignment. Whether it’s firmware confusion, incompatible accessories, or power supply issues, the root cause is often preventable with proper setup and maintenance. By following the troubleshooting steps outlined in this guide, you can resolve the issue, restore normal charging, and prevent future anomalies.

Remember, your Ring Doorbell is a vital part of your home security. Don’t ignore unusual messages or assume they’re harmless. Proactive care, using official accessories, and staying updated with firmware are key to long-term reliability. If the problem persists despite your efforts, don’t hesitate to reach out to Ring Support—they’re equipped to handle even the most obscure firmware glitches. With the right knowledge and tools, you can keep your doorbell functioning smoothly and your home secure. The mystery of “Aqara Ing” doesn’t have to remain unsolved—now you have the answers to fix it and move forward with confidence.

Frequently Asked Questions

Why is my Ring Doorbell Aqara showing “ing” when charging?

The “ing” status on your Ring Doorbell Aqara typically indicates it’s actively charging but hasn’t reached full capacity yet. This is normal behavior, especially if the battery was deeply drained before recharging.

How long should the “ing” status appear during Ring Doorbell Aqara charging?

The “ing” status should disappear after 5-8 hours of charging, depending on battery level. If it persists beyond 24 hours, there may be an issue with the power source or battery health.

Is it normal for my Ring Doorbell Aqara to stay in “ing” mode overnight?

While occasional extended charging is normal, consistently seeing “ing” after 12+ hours suggests a problem. Check for loose connections, try a different USB cable, or test with another power adapter.

Why does my Ring Doorbell Aqara keep saying “ing” but never completes charging?

This could indicate a faulty battery, damaged charging port, or incompatible power source. Ensure you’re using the original 5V/2A adapter and inspect the device for physical damage.

Can weather affect my Ring Doorbell Aqara “ing” charging status?

Yes, extreme temperatures (below 32°F/0°C or above 104°F/40°C) can disrupt charging. The “ing” status may persist until the device reaches optimal operating temperature.

Does the “ing” status mean my Ring Doorbell Aqara battery is defective?

Not necessarily – it could be temporary. Try a full reset by holding the setup button for 20 seconds. If “ing” continues after multiple charge cycles, contact support as the battery may need replacement.