Troubleshooting Guide: Why Your Wyze Camera Isn’t Recording Events

If you have a Wyze camera, you must have noticed how convenient it is to have remote access to your home with just a few taps on your phone. Whether you want to check on your pets or monitor your kids while away, Wyze cameras provide a reliable and affordable solution. However, nothing is more frustrating than when your camera stops recording, and you don’t know why.

Maybe you’re wondering, “Why is my Wyze camera not recording?” and you’re not sure what to do next. Well, fret not. In this blog post, we’ll explore some of the most common reasons for Wyze cameras not recording and share some troubleshooting tips to help you get it back up and running in no time.

Check Connection

If your Wyze camera isn’t recording events, the first thing you should check is your connection. A weak or unstable connection can cause your camera to stop functioning properly. Make sure your camera is connected to a strong and reliable Wi-Fi signal.

If your camera is too far away from your router, you might need to move it closer or invest in a Wi-Fi extender. You should also check your camera’s power source and make sure it is properly plugged in and receiving power. Another tip is to make sure your app and firmware are up-to-date, as outdated software can also cause issues with recording events.

With these tips in mind, you should be able to troubleshoot any connection issues and get your Wyze camera recording events again in no time.

Internet Connection

If you’re experiencing slow internet speeds or disrupted connections, the first thing you should do is check your internet connection. It may seem like an obvious step, but it’s easy to overlook. Start by checking the lights on your modem or router – if they’re not lit up, it could be a sign that your internet connection is down.

Try resetting both your modem and router, and wait a few minutes for them to boot back up. Once they’re back on, try connecting to the internet again. If you’re still having issues, try connecting to the internet on a different device, such as your smartphone or tablet.

If this device has no issue accessing the internet, then it’s likely an issue with your computer or device that’s causing the connection issues. If none of these steps resolve the issue, it may be time to contact your internet service provider to investigate further. By checking your internet connection first, you can quickly eliminate any simple issues that may be causing your connection problems.

why isn't my wyze camera recording events

Power Connection

When plugging in any device, it is always important to check the power connection. Sometimes, the power cord may not be properly plugged in, or it may have become loose over time. This can cause the device to malfunction or not turn on at all.

To check the power connection, first, unplug the device and examine the cord. Look for any signs of wear or damage, such as frayed wires or broken connectors. If everything looks okay, make sure the cord is securely plugged into both the device and the power outlet.

If the cord is damaged, it’s important to replace it as soon as possible to prevent any potential safety hazards. Always remember, before handling any electrical device, it’s crucial to ensure that the power is turned off or the device is unplugged to avoid electrical shock or injury.

Review Settings

If you’re having trouble with your Wyze camera not recording events, there might be an issue with the settings. First, check to make sure that the motion tracking feature is enabled, as this is what triggers recordings. If it’s already on, check the sensitivity level to make sure it isn’t set too low.

Additionally, make sure that the detection zone is set up properly to capture the areas you want to monitor. If none of these solutions work, try resetting the camera and starting from scratch. It’s also a good idea to check the Wi-Fi connection and make sure that it’s strong enough to support the camera’s functions.

With these solutions in mind, you’ll hopefully be able to get your Wyze camera working properly and capturing all the events you need it to.

Event Recording Settings

As an event organizer, video recording settings hold great importance for preserving the memories of an event. Once you are done with your event, it’s important to review these settings, which include frame rate, resolution, and audio quality. The frame rate will affect how the video is recorded, ensuring that it is smooth and doesn’t lag.

You may want to choose 30 fps or 60 fps, depending on the type of event you are recording. The resolution is also important, especially if you want to play back the video on a large screen. 4K or 1080p are the two most commonly used resolutions for event videos.

And last but not least, the audio quality can make or break your recording. You may want to invest in a good microphone or sound system to ensure that you capture clear audio. By reviewing your video recording settings before and after the event, you can make sure that you didn’t miss anything, and the videos are of high quality.

SD Card Settings

SD card settings are an essential part of using a camera or any other device that requires an SD card. It is important to understand the various settings in order to optimize the performance of your SD card. One of the most important settings to review is the file system.

This setting determines how the SD card stores and manages files. The two most common file systems used are FAT32 and exFAT. FAT32 is compatible with most devices, making it a popular choice, but it has a file size limit of 4GB.

On the other hand, exFAT supports larger file sizes, making it a better choice when dealing with larger files. Another important setting is the format of the SD card. It is important to format the SD card regularly to ensure reliability and performance.

When formatting, it is important to select the correct file system and ensure that all data on the card has been backed up. Understanding these settings will help you get the most out of your SD card and avoid any potential issues that may arise.

Camera Firmware Updates

Camera firmware updates can be a lifesaver for any photographer. It’s imperative to keep your camera updated, as it improves performance, adds new features and fixes any bugs or issues. When considering a firmware update, it’s essential to review your settings beforehand.

You’ll want to ensure that your camera is set up precisely to your preferences before updating the firmware. Reviewing your settings will also allow you to check if any settings have been reset or changed following the update. It’s crucial to keep in mind that firmware updates can sometimes take a while to install, so don’t panic if it seems to be taking a long time.

Just make sure that you’re following the instructions carefully and don’t disconnect or shut off your camera during the process. Ultimately, firmware updates are a great way to keep your camera working at its best, so make sure you prioritize them.

Contact Support

If you’re having trouble with your Wyze camera not recording events, don’t worry, there are a few things that could be causing this. First and foremost, make sure that your camera has a working internet connection and that it’s up-to-date with the latest firmware. If that’s not the issue, check to see if you have the correct settings enabled.

You’ll need to have motion detection turned on and set to the appropriate sensitivity level. Additionally, make sure that the camera’s SD card is not full and that it’s inserted properly. If you’re still experiencing issues, don’t hesitate to reach out to Wyze support for assistance.

They have a team of knowledgeable agents who are happy to help troubleshoot any problems that arise. Just submit a support ticket or give them a call and they’ll be happy to assist you in getting your camera up and running again. So don’t fret, with a few simple steps, you’ll be back to recording all your important events in no time!

Wyze Customer Support

Are you having trouble with your Wyze device and need assistance? Look no further than Wyze Customer Support. Their dedicated team is available to help with any technical issues or questions you may have. You can easily contact their support team through their website or mobile app, and they also offer support through social media and email.

Wyze understands the importance of prompt assistance and strives to resolve any issues as quickly as possible. They also offer a comprehensive FAQ section on their website, which may provide a solution to your problem without needing to contact customer support. Don’t let technical issues with your Wyze device be a headache; reach out to their customer support team for quick and effective assistance.

Potential Hardware Issues

If you’re experiencing hardware issues with your device, the best thing to do is to contact support right away. Whether you’re dealing with a malfunctioning screen, a broken charging port, or a glitchy keyboard, it’s important to address the issue before it worsens or causes more problems. Trying to fix the issue on your own can sometimes make things worse, causing further damage to your device.

Many companies offer support options, such as phone or email support, online chat, or even remote access to diagnose and fix the problem. By reaching out to support, you can ensure that your device is in good hands and that you’ll receive the necessary assistance to get it back up and running smoothly. Don’t wait until it’s too late, contact support today and get the help you need to resolve any potential hardware issues!


Well, it seems that your Wyze camera isn’t recording events simply because it’s decided to take a vacation without informing you. Maybe it’s off exploring new places, or maybe it just needed a break from all the action. Who knows? All we do know is that this little rebel needs to get back to work, so it’s time to give it a nudge and remind it who’s boss!”


How do I check if my Wyze camera is properly connected to the internet?
To check if your Wyze camera is properly connected to the internet, open the Wyze app and go to the Camera tab. If the camera is properly connected, you should see a live stream of the camera’s view. If not, try resetting your camera and double-checking your Wi-Fi network settings.

Why isn’t my Wyze camera detecting motion events?
There could be several reasons why your Wyze camera isn’t detecting motion events. First, make sure that motion detection is turned on in the Wyze app settings. Second, check the sensitivity level of the motion detection – if it’s too low, the camera may not detect smaller movements. Third, make sure that the camera’s field of view isn’t obstructed by anything.

How do I access my Wyze camera’s recorded events?
To access your Wyze camera’s recorded events, open the Wyze app and go to the Camera tab. Tap on the specific camera, and then tap on the Events tab. From there, you should be able to see all recorded events captured by the camera.

How much storage space do I need for my Wyze camera’s recorded events?
Wyze cameras record events to the cloud, and the amount of storage space needed depends on your subscription plan. The free plan offers 12-second clips for 14 days, while the CamPlus plan offers unlimited length clips for 14 days. There is also an option to insert a microSD card into the camera for local recording. The storage capacity of the microSD card depends on the card’s size.