Troubleshooting Guide: Why Your Wyze Camera Keeps Going Offline and How to Fix It

Do you own a Wyze camera but find yourself constantly struggling to keep it connected? If so, you’re not alone. Wyze cameras are known for their affordability and high-quality features, but they also have a reputation for frequently going offline. This can be a frustrating experience, especially if you rely on your camera for security purposes.

But fear not, as there are several reasons why your Wyze camera might be going offline, and solutions to get it back up and running. In this blog post, we’ll explore the most common causes of Wyze camera offline issues and provide some tips on how to fix them. So, sit back, grab a cup of coffee, and let’s dive in!

Common Causes

If your Wyze camera keeps going offline, there could be a number of possible causes. The first thing to check is your Wi-Fi connection. Your camera may be having trouble connecting to your network or maintaining a strong signal, which can cause it to go offline.

Another possibility could be a power issue; make sure your camera is properly plugged in and receiving consistent power. It is also worth considering any recent updates or changes to your camera or network, as these can sometimes cause connectivity issues. Finally, damaged hardware or a faulty camera may be the culprit, in which case you’ll want to reach out to Wyze customer support for assistance.

Whatever the cause, remember that troubleshooting technical issues can be frustrating but there are always solutions to be found.

Interference from other devices

When it comes to wireless connectivity, interference from other devices is a common culprit for connectivity issues. There are a number of common causes, including Bluetooth devices, microwave ovens, and even some types of light bulbs. Bluetooth headphones or speakers can often cause interference with Wi-Fi signals, particularly if they are in close proximity to the router or access point.

Microwave ovens are another common culprit, as they emit electromagnetic radiation that can interfere with Wi-Fi signals. Some types of light bulbs, particularly those that use LED technology, can also cause interference due to the way they are designed. In order to mitigate interference from other devices, it is important to ensure that wireless devices are placed far away from each other, and that any potential interference sources are kept well away from any wireless routers or access points.

Additionally, using the 5 GHz band instead of the 4 GHz band can help reduce interference from other devices.

wyze camera keeps going offline

Weak Wi-Fi signal

Weak Wi-Fi signals can be quite frustrating, especially when you’re in the midst of something important. There are numerous causes of weak Wi-Fi signals that can range from hardware issues to overcrowding of the Wi-Fi channel. One of the most common causes of weak Wi-Fi signals is the location of the router itself.

The router should be ideally placed at the center of your home or office so that the signal can reach all corners of the area. Poor placement such as behind a cupboard or buried under a pile of books can restrict the signal’s range, causing a weak connection. Other causes of weak Wi-Fi signals include outdated hardware, interference from other electronic devices, or having too many devices connected at once.

It’s important to note that the more devices that are connected, the more the bandwidth is divided, hence compromising the strength of the Wi-Fi signal. To avoid weak Wi-Fi signals, it’s vital to check your equipment regularly and troubleshoot any underlying problems as soon as they occur. So, if you are experiencing a slow and weak Wi-Fi signal, consider these causes and look for a solution to resolve them.

Camera firmware needs updating

When it comes to camera maintenance, it is essential to keep firmware updates on your radar. Outdated firmware can cause a range of issues, from decreased performance to outright failure. But what causes cameras to need firmware updates in the first place? One common cause is bugs and glitches that affect camera functionality.

Firmware updates can fix these issues and improve overall performance. Additionally, new features and capabilities may be added to cameras via firmware updates. For example, a firmware update could add new autofocus or video recording options to your camera.

Regularly checking for firmware updates is important for any serious photographer or videographer, as it can improve the quality of the captures and extend the lifespan of the camera.

Troubleshooting Solutions

If you own a Wyze camera and find that it keeps going offline, the first thing to check is your internet connection. Sometimes a weak or unstable Wi-Fi signal can cause the camera to go offline. Try moving the camera closer to your router or ensuring that your router is broadcasting a strong enough signal.

Another common reason for a Wyze camera to go offline is a power issue. Ensure that your camera is properly plugged in and that there are no issues with the power source. If neither of these solutions works, try resetting your camera by holding down the setup button for at least 10 seconds.

This should reboot the camera and hopefully solve any issues causing it to go offline. If all else fails, reach out to Wyze support for further assistance. Don’t let a faulty connection prevent you from keeping an eye on the things that matter most.

Keep in mind, troubleshooting your Wyze camera should be done with care and ensure that you look for the actual problem, sometimes the issue may even be with the camera firmware, always take informed action.

Check Wi-Fi signal strength

One of the most frustrating things about using Wi-Fi is having a poor signal strength. Sometimes you might find that even though your router signal seems to be strong, you just can’t seem to get a steady connection. In this case, it’s advisable to troubleshoot your Wi-Fi signal strength.

There are a few things you can do to determine the cause of the problem, such as checking the placement of your router, moving closer to the router, and removing any physical obstructions that might be interfering with the signal. You could also try changing your Wi-Fi channel to avoid any overlap with other nearby routers. To check the signal strength, you can simply use your device’s built-in Wi-Fi analyzer tool or download a dedicated app designed for this purpose.

By analyzing your signal strength, you can identify which areas of your home or office have weak or non-existent coverage and take steps to improve it. By following these simple steps, you can easily troubleshoot your Wi-Fi signal strength and enjoy faster, more reliable internet connectivity.

Power cycle the camera

If you’re having trouble with your camera, power cycling might just do the trick. Simply put, power cycling means turning the camera off and then on again. This may seem like a simple solution, but it can actually help in a lot of cases.

Sometimes, cameras can become overwhelmed or confused with a lot of usage or changes in settings, and they need a hard reset to start fresh. Power cycling can help to clear out any potential bugs or glitches that might be causing your camera to malfunction. So, if you’re having issues with your camera and don’t know where to start, try power cycling it first.

With this simple solution, you could save yourself the hassle of more complicated troubleshooting steps.

Update camera firmware

There are times when our camera devices may experience glitches or malfunctions. In these situations, updating the camera firmware can be an effective troubleshooting solution. Firmware is a type of software that is installed on a camera’s hardware.

It controls how various components of the device work together and impacts the overall functionality of the camera. When camera manufacturers identify areas for improvement, they create updates to fix bugs or improve performance, and provide them as firmware updates. By updating the camera firmware, we can avoid issues such as freezing, error messages, and other performance issues.

It’s important to note that firmware updates can be complex and require proper knowledge and care. It’s recommended to read the instructions before commencing any updates to ensure the firmware update process is successful. In summary, regularly updating the camera firmware can help maintain optimal performance and prevent unexpected glitches, leading to a better photography experience.

Tips to Prevent Disconnection

If your Wyze camera keeps going offline, there are a few things you can do to prevent this from happening. First, ensure that your camera is placed in an area with a strong Wi-Fi signal. Weak signals can cause disconnections, so it’s best to have your camera close to your router.

Second, make sure that your camera is updated to the latest firmware version. Wyze frequently releases updates that improve connectivity and fix bugs. Third, check if there are any other devices on your network hogging bandwidth.

If so, limit their usage or upgrade your internet plan. Lastly, consider resetting your camera and setting it up again. This can fix any software glitches that may be causing disconnections.

By following these tips, you can help keep your Wyze camera connected and ensure that you never miss a thing.

Use a Wi-Fi extender

Wi-Fi extender If you’re tired of experiencing frequent disconnections, using a Wi-Fi extender might be the perfect solution for you. A Wi-Fi extender works by amplifying your existing Wi-Fi signal, providing you with better coverage and eliminating dead zones. It’s a cost-effective way to boost your Wi-Fi’s range and keep your devices connected, especially if you have a large home or office space.

With the help of a Wi-Fi extender, you can extend your Wi-Fi signal to areas that were previously out of reach, such as your backyard or basement. Just plug in the extender and follow the simple set-up process, and you’re good to go. Say goodbye to frustrating connection drops and hello to seamless internet browsing with the help of a Wi-Fi extender.

Reduce interference from other devices

Reduce interference from other electronic devices to prevent disconnection and maintain a strong and stable internet connection. Too many devices using the same frequency can cause congestion and slow down your internet speed. A great way to avoid this is to switch off devices that are not in use or move appliances like microwaves or cordless phones away from your router.

Additionally, consider upgrading your router to a dual-band one that uses both 4 GHz and 5 GHz frequencies to reduce interference. Finally, ensure that your router is positioned correctly and not hidden away in a cupboard or behind furniture.

By following these tips, you can minimize interference and maintain a consistent internet connection for all your online activities.

Contact Wyze Support for Help

Is your Wyze camera constantly disconnecting and going offline? This can be frustrating, especially if you rely on your camera for security. There are a few possible reasons why your camera might be experiencing this issue. First, check to make sure your internet connection is strong and stable.

If your internet connection isn’t stable, your camera might not be able to connect to the network. Additionally, your camera might be too far away from your Wi-Fi router, causing a weak signal. Another possible cause of the problem could be an issue with the camera’s firmware or software.

In this case, try updating your camera’s firmware to see if that fixes the issue. If you’ve tried all these things and your Wyze camera still keeps going offline, it’s time to reach out to Wyze support for help. The support team can help you troubleshoot the issue and get your camera back up and running.

Remember, it’s always better to seek help sooner rather than later to avoid any further issues or complications.


If you find yourself constantly wondering why your Wyze camera keeps going offline, it might be time to take a deeper dive into your internet connectivity. Sure, blaming it on ghosts or gremlins could be an easy out, but the truth is, our modern dependence on a stable internet connection can come with its own set of challenges. So, if you’re determined to solve the mystery of your disappearing Wyze camera, just remember: it’s not the camera that’s playing tricks on you, it’s the finicky nature of the interwebs themselves.


Why does my Wyze camera keep going offline?
There are several reasons why your Wyze camera may keep going offline. It could be due to poor Wi-Fi signal, outdated firmware, or power interruptions. Try to troubleshoot the issue by relocating the camera to a spot with better Wi-Fi signal, updating the firmware, or checking the power source.

What should I do if my Wyze camera keeps disconnecting?
If your Wyze camera keeps disconnecting, try the following steps: check if the camera is within Wi-Fi range, power cycle the camera, or reset the camera to its default settings. You may also need to contact Wyze tech support if the issue persists.

How do I troubleshoot a Wyze camera that won’t connect to Wi-Fi?
To troubleshoot a Wyze camera that won’t connect to Wi-Fi, ensure that your Wi-Fi network is working properly. Check if your camera’s firmware is updated and try power cycling the camera or resetting it to factory settings. Still having problems? Contact Wyze for further assistance.

What should I do if my Wyze camera keeps going offline at night?
If your Wyze camera keeps going offline at night, it could be due to a weak Wi-Fi signal, improper camera placement, or interference from other devices. Try to relocate the camera closer to the router, change the Wi-Fi channel, or move interfering devices away from the camera. Updating the camera’s firmware may also solve the issue.