Troubleshooting Guide: How to Fix Your Wyze Doorbell Offline

Have you been experiencing issues with your Wyze Doorbell offline? It can be frustrating to have such a essential device out of commission for even a short amount of time, but don’t worry – we’ve got your back. In this troubleshooting guide, we’ll walk you through some common reasons why your Wyze Doorbell may be offline, as well as some simple solutions you can do right at home. From checking your WiFi connection to resetting your device, we’ll cover it all.

So, if you’re tired of dealing with an unresponsive Wyze Doorbell, keep reading for our top tips and tricks to get it back up and running in no time.

Check Wi-Fi Connection

One of the common issues that Wyze doorbell users face is it going offline. There could be several reasons why this happens, including a weak Wi-Fi connection or an interrupted signal. To fix this problem, start by checking your Wi-Fi connection.

Sometimes, distance from the router or walls between the router and the doorbell may cause disruption. Try placing the router closer to the doorbell or use Wi-Fi extenders to improve the connection. If necessary, reset the Wi-Fi connection on both the doorbell and the router.

Maintaining a strong and stable Wi-Fi connection is crucial to ensure that your Wyze doorbell stays online and works flawlessly. So, make sure to keep an eye on your Wi-Fi and signal strength to prevent the doorbell from going offline.

Unplug Doorbell from Power Supply

Unplugging the doorbell from the power supply is an essential troubleshooting step to ensure that your doorbell is functioning correctly. If you notice that your doorbell isn’t working as it should, you can start by unplugging it from the power supply. Doing so will reset the doorbell and allow it to establish a closer connection with your Wi-Fi network.

It’s also important to check your Wi-Fi connection and ensure that it’s stable and strong. You could move your router closer to the doorbell or add an extender to strengthen the signal. By taking these simple steps, you can ensure that your doorbell is working correctly and that you won’t miss any visitors to your home.

Remember, unplugging the doorbell from the power supply is a great place to start when troubleshooting any issues with your doorbell’s performance.

wyze doorbell offline

Reset Your Wi-Fi Router

If you’re experiencing slow or intermittent Wi-Fi connections, it’s time to reset your router. This may sound like an intimidating task, but it’s actually quite simple. First, check your connection by verifying that other devices can connect to your Wi-Fi network.

If they can, then the issue is likely with your device and not the router. However, if no devices can connect, then it’s time to reset your router. The process might differ depending on your specific router, but most routers have a reset button on the back.

Hold this button down for 10-15 seconds until the lights on the front of the router start flashing. This will reset the router to its default settings, including resetting the network name and password. You’ll need to reconnect your devices to the network using the new default credentials.

With your newly reset router, you should experience improved Wi-Fi connectivity.

Check Device Firmware

If you’re experiencing issues with your Wyze Doorbell, such as it being offline, there are several things you can do to troubleshoot the problem. Firstly, check the firmware on your device to ensure it’s up to date. An outdated firmware can cause connectivity issues and disrupt the functionality of your doorbell, leading to it being offline.

Luckily, updating your firmware is typically a straightforward process. Ensure that your device is connected to a reliable Wi-Fi network, and then navigate to the “Device Info” section in the Wyze app to check for updates. If an update is available, follow the prompts to install it.

Once updated, wait a few minutes before checking if your doorbell has reconnected to the app and is now online. If updating your firmware doesn’t solve the issue, consider checking your Wi-Fi connectivity and potentially resetting your doorbell. However, starting with the firmware is an excellent first step to troubleshoot your Wyze Doorbell’s offline problem.

Update the App and Firmware

If you’ve noticed any issues with your device, the first thing you should do is check the firmware version. Firmware is essentially the software that controls your device’s hardware, and it’s important to keep it up-to-date to ensure optimal performance. Most devices check for firmware updates automatically when connected to the internet, but it’s always a good idea to double-check manually.

If an update is available, make sure to download it and install it as soon as possible. Heck, even if you haven’t been experiencing issues – it’s still a good idea to check for firmware updates periodically. This will ensure that your device is running the latest version of firmware, complete with any bug fixes and security updates that may have been released since the last time you checked.

It’s an easy step to take to give yourself peace of mind.

Restart the Doorbell

If your doorbell is not working, it can be pretty frustrating. One of the simplest solutions you can try is to restart the device. This may seem like an obvious solution, but sometimes the doorbell can become stuck in a loop or have a glitch that a simple restart can fix.

To restart the doorbell, you’ll need to find the power source and turn it off. This may mean unplugging it from the wall or turning off the power to the device at the circuit breaker. Once the power is off, wait a few minutes before turning it back on.

Doing this will allow the device to reset fully. If the doorbell still isn’t working after a restart, then you may need to check the firmware. Firmware is the software that runs on the device, and it may need to be updated.

Some doorbells can update their firmware automatically, but others will require you to update it manually. Be sure to check the manufacturer’s website for specific instructions on how to update the firmware. By following these steps, you may be able to get your doorbell working again in no time.

Keyword: firmware

Contact Wyze Support if Firmware Is Outdated

If you’ve noticed that your Wyze device is not working as it should, it might be because the firmware is outdated. Checking the firmware is crucial in getting the most out of your device and ensuring its smooth operation. You can easily check the firmware version in the Wyze app by navigating to the device settings.

If you find that the firmware is outdated, don’t worry, as it’s a common issue that can be quickly resolved. Just contact Wyze support, and they will guide you through the steps to update your device firmware. Keeping your device up-to-date is essential to enjoy its latest features and security enhancements.

So, don’t hesitate to reach out to Wyze support if you need any assistance with your device’s firmware update.

Hardware Issues

If you’re having trouble with your Wyze doorbell going offline, there are a few things you can do to troubleshoot the issue. First, make sure your Wi-Fi network is strong enough to support the doorbell’s connection. If your signal strength is weak, consider moving your router closer to the doorbell or installing a Wi-Fi extender.

You should also check the firmware on your doorbell to make sure you have the latest updates. Sometimes a firmware update can solve connectivity issues. If neither of these solutions work, try resetting the doorbell by holding down the button on the back for 20 seconds.

This will erase all of your settings, so you’ll need to set up the doorbell again from scratch. Lastly, if you’re still having trouble, contact Wyze customer support for further assistance. By taking these steps, you can get your Wyze doorbell back online and working properly again.

Inspect Wiring and Connectors

When experiencing hardware issues, it’s always important to inspect the wiring and connectors of your device. Loose connections or broken wires can cause intermittent issues or even prevent your device from functioning altogether. Take a close look at the connections and ensure they’re secure, and if any wires are frayed or damaged, it’s best to replace them.

Checking the wiring and connectors is a simple step that can save you time and money in the long run. Think of it like checking the wires in your car if your headlights aren’t working – it’s a crucial step that can help pinpoint the issue and get you back on the road as quickly as possible. Remember, a little time spent inspecting the hardware can go a long way in troubleshooting any issues you may be experiencing.

Check for Physical Damage

When it comes to troubleshooting hardware issues, the first thing that you should always check for is physical damage. This is because physical damage can cause a multitude of problems, from problems with power supply to issues with the motherboard. So, before you start updating drivers or tinkering with the software, take a close look at the hardware.

Check for any signs of damage, such as cracks, dents or loose parts. It’s especially important to look for signs of damage on the power supply, as this is often the root cause of many hardware problems. Remember to also check your cables for any signs of damage, as faulty cables can also cause hardware issues.

Once you’ve identified any signs of physical damage, you’ll be able to take the appropriate steps to fix the problem. From replacing damaged parts to getting a new power supply, identifying physical damage is the first step towards resolving hardware issues.

Final Words

In conclusion, Wyze doorbell offline issues can be frustrating, but there are steps you can take to rectify the problem. Check your Wi-Fi connection, ensure your doorbell’s firmware is up to date, and try resetting the device. If all else fails, contact Wyze customer support for assistance.

Remember that technology can be unpredictable at times, but with a little troubleshooting and patience, you can get your device back up and running. Don’t let a small setback ruin your experience with Wyze Doorbell. With its affordable price and excellent features, it’s a worthwhile investment for any homeowner looking to increase their home’s security.

So, if you haven’t already, give it a try today and enjoy the peace of mind that comes with a reliable video doorbell.


In conclusion, if your Wyze doorbell is offline, it’s like having a doorbell that doesn’t ring – thoroughly unhelpful and frustrating. You might as well stick a “Do Not Disturb” sign on your front door! But fear not, with a little troubleshooting, your Wyze doorbell will be back online and ready to announce the arrival of friends, family, and pizza delivery in no time.”


Why is my Wyze doorbell showing as offline?
There could be a few reasons why your Wyze doorbell is showing as offline. It could be due to a weak Wi-Fi signal, the doorbell being too far away from the router, or an issue with the Wyze app itself. Try moving your router closer to the doorbell, resetting your Wi-Fi connection, or resetting the doorbell itself. If these solutions don’t work, contact Wyze customer support.

How do I reconnect my Wyze doorbell if it goes offline?
If you’re having trouble reconnecting your Wyze doorbell after it has gone offline, try resetting your Wi-Fi connection, resetting the doorbell, or moving it closer to the router. If none of these solutions work, try deleting the doorbell from the Wyze app and adding it back as a new device.

Why is my Wyze doorbell not recording video even when it’s online?
If your Wyze doorbell is online but not recording video, there could be a few reasons for this. Your motion detection settings may not be set up correctly, the camera lens could be dirty or blocked, or there might be an issue with the Wyze app. Try adjusting your motion detection settings or cleaning the camera lens. If this doesn’t work, try resetting the doorbell or contacting Wyze customer support.

How can I improve my Wyze doorbell’s Wi-Fi connectivity?
To improve your Wyze doorbell’s Wi-Fi connectivity, try moving your router closer to the doorbell, resetting your Wi-Fi connection, or using a Wi-Fi range extender. You can also try adjusting your doorbell’s motion detection settings to reduce the amount of data it needs to upload, which can improve its overall performance. If none of these solutions work, contact Wyze customer support.