Troubleshooting Guide: Wyze Plug Not Updating – Get Your Smart Home Back on Track!

Have you ever faced issues while updating your Wyze Plug? It can be frustrating to have a device that doesn’t work as expected. But don’t worry! We are here to guide you through the process of solving Wyze Plug update issues. Wyze Plug is a useful device that allows you to control your home appliances through your smartphone or voice assistant.

However, as with any technology, it can sometimes have update issues that need to be resolved. Luckily, most update issues are easy to fix and can be done in a matter of minutes. So, what are the common types of Wyze Plug update issues? One of the most common is the update failing to complete or getting stuck while updating.

You may also experience issues with connecting to Wi-Fi or pairing your device with the Wyze app. These issues are often caused by network problems or software bugs, but they are easily fixable. In this blog post, we will guide you through the steps to solve Wyze Plug update issues and get your device working smoothly.

We’ll cover troubleshooting tips for updating your device, connecting to Wi-Fi, pairing with the app, and more. So, whether you’re a tech enthusiast or a novice, stay tuned for our expert tips and advice.

Check for Network Connectivity

If you’re having trouble with your Wyze plug not updating, one possible issue could be a lack of network connectivity. The plug needs to be connected to your Wi-Fi network in order to receive updates and function properly. A simple way to check if this is the issue is to try accessing the plug’s settings through the Wyze app.

If you’re unable to connect to the plug or it shows as offline, the problem likely lies with your network connection. To troubleshoot this, make sure your Wi-Fi is working properly and that you have a strong signal where the plug is located. You may also want to try resetting your network or the plug itself to see if that resolves the issue.

By checking for network connectivity, you can ensure that your Wyze plug is able to update and function as intended.

Ensure the Plug is Powered On

When attempting to set up a new device, it’s crucial to ensure that the plug is powered on before attempting to establish a network connection. Without power, the device simply won’t function properly. However, it’s not always immediately obvious whether or not the plug is powered on, particularly if there’s no visual indication, such as a light or LED.

One way to check is to insert the plug into a nearby outlet and see if any lights come on. If not, it’s likely that the plug is not receiving power and therefore needs to be adjusted or replaced. By ensuring that the plug is powered on, you can increase the likelihood of a successful network connection and make the most of your new device.

wyze plug not updating

Confirm Wyze App Version

If you’re having trouble connecting to your Wyze devices, the first step is to check your network connectivity. Start by making sure that your phone or tablet is connected to Wi-Fi or cellular data. Next, check that your Wyze devices are properly connected to your Wi-Fi network.

If everything seems to be in order, it may be time to check the version of your Wyze app. To do this, simply open the app and go to the “Account” section. From there, select “App Settings” and then “About”.

This will show you the version number of your Wyze app, as well as any updates that may be available. Keeping your app up to date can help ensure that you have the latest bug fixes and features that can help improve your overall experience. So, if you’re having trouble with your Wyze devices, check your network connectivity and confirm your app version to make sure you’re running the most up-to-date software.

Reset the Wyze Plug

Have you found yourself in a situation where your Wyze Plug is not updating? Don’t worry, there might be an easy fix to this problem! One of the first steps you can take is to reset the Wyze Plug. To do this, simply press and hold the button on the plug for about 10 seconds or until the light on the plug starts flashing rapidly. Once the light is flashing, release the button and wait for the light to stop flashing.

This indicates that the plug has been reset and is ready to be set up again. Sometimes, the issue may be with the Wi-Fi connection. Ensure that your Wyze Plug is connected to a stable Wi-Fi signal and is within range of the router.

You can also try resetting your Wi-Fi or restarting your router to see if this resolves the issue. If the above solutions do not work, there may be an issue with the device firmware. Check if there are any firmware updates available for the Wyze Plug and update it if necessary.

You can do this through the Wyze app on your smartphone. By resetting the Wyze Plug, checking your Wi-Fi connection, and updating the firmware, you should be able to resolve any issues with your Wyze Plug not updating. Don’t hesitate to reach out to Wyze customer support if you need further assistance.

Unplug and Replug the Device

If you’re experiencing issues with your Wyze Plug, one of the first things you should try is to reset the device. But before you reach for the reset button, try unplugging the device and plugging it back in. This simple troubleshooting step is often overlooked but can sometimes do the trick.

When you unplug the device, it gives the components a chance to release any stored energy or clear out any minor errors that may have occurred. By re-plugging it in, you’re essentially providing a fresh start for the device to function properly. If this doesn’t solve the problem, you can move on to the next step of resetting the Wyze Plug.

So, go ahead and give it a try!

Follow Reset Procedure in Wyze App

To reset your Wyze Plug, follow these simple steps in the Wyze App. Firstly, open the Wyze App on your smartphone and select the Wyze Plug you want to reset. Next, click on the ‘gear’ icon in the top right corner to access the device settings.

Scroll down to the bottom of the screen and click on the ‘Reset Device’ option. You’ll be prompted to confirm the action, and once you do, the Wyze Plug will reset. It’s important to note that resetting your Wyze Plug will erase all settings and data associated with the device.

So, if you’re experiencing any issues with the plug, a reset may fix the issue. Moreover, it’s always a good idea to reset your device if you’re giving it away or selling it to someone, as it ensures the new user starts with a clean slate. By following these steps, you can easily reset your Wyze Plug and get it back up and running in no time.

Restart Wi-Fi Router

If your Wi-Fi connection seems sluggish or your devices keep disconnecting, resetting your Wi-Fi router might be the solution. One easy way to do this is by using a Wyze Plug to turn off and on your router. Here’s how to reset the Wyze Plug: first, connect the Wyze Plug to your Wi-Fi network and plug in your router.

Then, open the Wyze app on your phone and select the Wyze Plug. Press the power button to turn it off, wait 10 seconds, and then press the button again to turn it back on. This will restart your router and should clear up any connectivity issues you were experiencing.

Another option is to unplug your router from the power source, wait 30 seconds, and then plug it back in. Either way, resetting your Wi-Fi router can help improve your home network’s performance and keep your devices connected.

Contact Wyze Support

Are you having trouble updating your Wyze plug? Don’t worry, you’re not alone. If your Wyze plug is not updating, the first thing you should do is check if it’s connected to your Wi-Fi network. If it’s not, try reconnecting it.

If it’s still not updating, there may be an issue with the app or the plug itself. The best thing you can do in this situation is to contact Wyze Support. Their team of experts can guide you through the troubleshooting process and help you get your Wyze plug up and running again.

Simply explain the problem, and they’ll give you step-by-step instructions on how to solve it. They’re dedicated to providing excellent customer service, so you can trust that they’ll do everything they can to help you. Whether it’s over the phone, email, or live chat, Wyze Support is available to assist you whenever you need it.

So go ahead and reach out to them – your plug will thank you for it!

Submit a Support Ticket

If you’re experiencing issues with your Wyze products, submitting a support ticket is the best way to get help. Wyze support is available through their website and app, and they offer a range of resources that can help you troubleshoot any problems you’re having. When submitting a support ticket, be sure to provide as much information as possible about the issue you’re experiencing, including any error messages you’ve received.

This will help the support team to diagnose the problem and find a solution more quickly. Wyze support is known for being responsive and helpful, so don’t hesitate to reach out if you need assistance. By taking advantage of their support resources, you can ensure that your Wyze products are working properly and providing you with the best experience possible.

Call Wyze Customer Service

If you’re experiencing any issues with your Wyze devices, the best thing to do is to contact Wyze customer service. They have a team of knowledgeable and responsive representatives who are available to assist you with any questions or concerns. Wyze offers various ways to get in touch with support, including phone, email, live chat, and social media.

One of the easiest ways to get help is by calling their customer service hotline, where you can speak directly with a representative. They are open seven days a week and can assist with everything from troubleshooting to product returns. Whether you have questions about setting up your Wyze cameras or need assistance with the Wyze app, their customer service team can provide you with the help you need.

So, don’t hesitate to reach out to Wyze support if you’re having any issues with your devices. They are always ready to help you out.

Prevent Future Update Issues

If you’re experiencing issues with your Wyze plug not updating, there are a few steps you can take to prevent future update issues. Firstly, make sure to always keep your Wyze app and firmware updated to the latest versions. This will ensure that any bugs or glitches are fixed, and that your Wyze plug has the latest stability updates.

Another tip is to regularly reset your plug by unplugging it and plugging it back in. This can help clear any temporary issues, and ensure that your plug is connected to the app correctly. Lastly, make sure to follow all manufacturer instructions and guidelines when setting up and using your Wyze plug, as this can prevent potential issues from occurring in the first place.

By taking these steps, you can proactively prevent future update issues with your Wyze plug.


In conclusion, it seems that the Wyze plug’s inability to update has left many users feeling powerless. While it’s frustrating to have a device that’s not up-to-date, let’s not forget that we still have control over our surroundings. Perhaps instead of relying solely on technology, we can embrace the power of unplugging and connecting with the world around us.

Who knows, we may even discover new ways to make our lives more efficient and fulfilling.”


What should I do if my Wyze plug is not updating?
The first thing to try is resetting the plug. Unplug it from the power source, wait for 10 seconds, and then plug it back in. If it still doesn’t update, try removing the plug from your Wyze app and re-adding it. If the issue persists, contact Wyze customer support.

Why is my Wyze plug not connecting to WiFi?
There could be several reasons why your Wyze plug is not connecting to WiFi. First, make sure that your WiFi network is working properly and that your signal strength is sufficient. Also, ensure that your mobile device is connected to the same WiFi network. If you’ve double-checked these factors and are still experiencing difficulty, reboot your router and try again.

How can I check whether my Wyze plug is up to date?
To verify that your Wyze plug is up to date, open the Wyze app and go to the Device Info section for your plug. Check the firmware version listed and compare it to the latest firmware version available on the Wyze website. If your plug firmware needs updating, follow the instructions provided by Wyze.

Can I use a Wyze plug to control non-electrical devices?
No, Wyze plugs are designed to be used only with electrical devices that use standard voltages: 100-120V~ 60Hz. They should not be used to control devices that operate on lower or higher voltages, or those with resistive, inductive, or capacitive loads.