Why Your Wyze Doorbell Is Offline and How to Fix it: Troubleshooting Tips and Solutions

Are you having trouble with your Wyze Doorbell going offline? It can be frustrating to invest in a home security system only to have it malfunction. Don’t worry, it’s a common issue that can be fixed with a few simple steps. In this blog post, we’ll provide you with a troubleshooting guide to help you get your Wyze Doorbell back up and running in no time.

Think of it like giving your doorbell a tune-up, keeping it primed and ready to do its job of keeping your home safe and secure. Let’s dive into the steps you can take to troubleshoot your Wyze Doorbell and get it back online.

Check Your Wi-Fi Connection

If you’re having trouble with your Wyze doorbell going offline, the first thing to check is your Wi-Fi connection. A weak or unstable connection could be causing the device to disconnect, making it appear offline. Make sure your Wi-Fi router is working properly and is up to date with the latest firmware.

Check that your signal strength is strong enough to reach the doorbell. You may also want to consider resetting your Wi-Fi connection by unplugging your router and modem for a minute or two before plugging them back in. If none of these steps work, try relocating your router closer to the doorbell for a stronger signal.

Remember to regularly check your Wi-Fi connection and signal strength, as this is often the root cause of issues with connected devices like the Wyze doorbell.

Reboot Your Router

If you’re experiencing connectivity issues with your Wi-Fi, it might be time to reboot your router. A simple restart can often do wonders for your internet connection by clearing up any glitches or overload on the network. To get started, unplug your router from the power outlet and wait for at least 10 seconds.

Then, plug it back in and wait for it to fully reboot. Afterward, check to see if your connection has improved. If not, there may be other issues at play, such as interference from other devices or outdated hardware.

It is important to not panic and try other solutions, such as moving your router to a more central location or using a Wi-Fi extender to boost your signal. By taking these steps, you can ensure a stronger and more reliable connection for all your online needs.

wyze doorbell offline

Move Your Router Closer

Are you experiencing slow Wi-Fi speed? The solution could be as simple as moving your router closer. Distance plays a significant role in the stability and strength of your Wi-Fi signal. The farther away you are from your Wi-Fi router, the weaker the signal becomes.

If you move your router closer to your device or to the center of your home, you can improve your Wi-Fi connection and enjoy faster speeds. Alternatively, you may want to consider using a Wi-Fi extender to amplify your signal’s reach. By moving your router or using a Wi-Fi extender, you can enjoy better streaming, smoother browsing, and faster downloads.

It’s a small but effective change that can make a big difference in your Wi-Fi experience.

Doorbell Power Issue

If you’re experiencing an issue with your Wyze doorbell going offline, it might be due to a power issue. The Wyze doorbell requires a specific amount of power to function properly, and if it’s not receiving enough, it may go offline or experience other issues. One reason for this is that some home wiring systems may not provide enough power to the doorbell.

You can check the voltage of your doorbell by using a multimeter. If it’s below the recommended range, you may need to replace the transformer or wiring to provide sufficient power. Another reason could be that the doorbell is not wired correctly, so ensure that the wiring is correct by checking the Wyze documentation or contacting customer support.

By addressing these power issues, you should be able to get your Wyze doorbell back online and functioning properly.

Check Voltage

When it comes to doorbells, power issues are a common concern for many homeowners. If you’re experiencing problems with your doorbell not working or being intermittent, it’s crucial to check the voltage. Low voltage can be the culprit of many problems with doorbells, as the unit requires a constant source of power to function correctly.

You can test the voltage with a multimeter, which can determine how much power is being supplied to the doorbell transformer. If the voltage reading is below the required level, it’s time to replace the transformer. It’s essential to make sure that the new transformer is compatible with your doorbell before installation.

Remember that safety is key when working with electrical components, always turn off the power before handling anything. By checking the voltage, you can troubleshoot any power problems with your doorbell and get it working again in no time.

Check Wiring

If your doorbell is experiencing power issues, it’s likely that something is amiss with your wiring. This could be caused by a variety of things, such as loose connections, faulty wiring, or a blown fuse. The first step to fixing this issue is to check your wiring.

Start by turning off the power to your doorbell, either by flipping the breaker switch or by unplugging the transformer. Then, inspect the wiring for any signs of damage or wear. Look for any loose connections or frayed wires, and make sure that everything is securely connected.

If you notice any major issues, it may be best to call in a professional electrician to help. However, if everything looks okay, you can try replacing the transformer or checking the fuse. With a little troubleshooting, you can get your doorbell back up and running in no time!

Replace Transformer

Doorbell power issues can be frustrating, especially when you’re not exactly sure what’s causing them. One common problem you might encounter is a faulty transformer. The transformer is responsible for converting the high voltage of your household power supply to a lower voltage that’s suitable for your doorbell system.

If your transformer is faulty, your doorbell might not work at all, or it might work intermittently. To replace the transformer, you’ll first need to identify where it’s located. Usually, it’s mounted near your electrical panel or in your attic.

Once you’ve found it, you can shut off the power supply and disconnect the wires. Be sure to take note of which wires were connected where so you can reconnect them properly. You can then remove the old transformer and install the new one in its place.

With a new transformer in place, your doorbell should function properly again.

Wyze Doorbell App Issues

If you’ve recently purchased the Wyze Doorbell and are experiencing issues with the app, you’re not alone. A common problem that many users have reported is the doorbell going offline and becoming unreachable through the app. There could be several reasons for this, including poor Wi-Fi signal strength, a faulty device, or incorrect device settings.

One way to troubleshoot this is by checking your Wi-Fi signal strength and ensuring that your doorbell is connected to a 4 GHz network. Additionally, make sure that your device settings are configured correctly and that your mobile data is turned off when trying to connect to the doorbell.

It’s also a good idea to check for any firmware updates that may have been released for the device. If your Wyze Doorbell is still having issues after trying these troubleshooting tips, it may be time to reach out to customer support for further assistance.

Update App

If you’re a Wyze Doorbell user, you may have recently been experiencing some frustrations with the app. Many users are reporting issues with the app, such as connectivity problems and delayed notifications. While this can be very frustrating, the good news is that Wyze is aware of these issues and is working on a fix.

It’s essential to keep your Wyze app updated to the latest version to ensure that the latest bug fixes have been applied. In the meantime, try restarting both your mobile device and your Wyze Doorbell to see if that resolves any connectivity issues. If the problems persist, reach out to Wyze support for further assistance.

Taking these steps can help alleviate any concerns you may have about the Wyze Doorbell and its app.

Reinstall App

Are you experiencing problems with the Wyze Doorbell app? One of the best ways to address any issues you may be encountering is by reinstalling the app. Reinstalling the app can help resolve any software glitches or bugs that may be causing the app to malfunction. Before you uninstall the app, make sure to back up any important data stored within it.

Once you’ve uninstalled the app, go to the app store and download it again. This should provide you with a clean slate, and hopefully, the app will function correctly once installed. It’s also worth noting that regularly updating the app can help prevent issues from occurring in the first place.

Keeping up to date with the latest version of the Wyze Doorbell app can ensure a smoother experience. So, if you’re experiencing problems, don’t hesitate to try uninstalling and reinstalling the app as it can often solve the issue.

Contact Customer Support

If you’re experiencing issues with your Wyze doorbell going offline, it’s best to contact customer support right away. Wyze offers excellent support through their website, where you can submit a ticket to get help from their team. You can also reach out to them through their social media channels or use their live chat feature on their website.

When contacting customer support, make sure to provide as much detail as possible about your issue so they can assist you more effectively. They may ask you to troubleshoot the problem, but don’t worry, they’ll guide you through the process step by step. Whether it’s a connectivity issue or a hardware malfunction, Wyze’s team is dedicated to finding a solution for you.

Don’t hesitate to reach out to them for help with your Wyze doorbell.


In the case of a wyze doorbell going offline, it seems that all doors may not lead to a successful connection. However, fear not, as troubleshooting and perseverance can ultimately unlock the solution. Remember, sometimes the key to technology is simply finding the right door to restart.

Keep knocking until the wyze doorbell answers!”


What are the reasons why Wyze Doorbell goes offline?
Wyze Doorbell may go offline due to weak Wi-Fi signal, network interference, or power issues.

How can I troubleshoot the Wyze Doorbell offline issue?
You can try resetting the device, checking the power source, ensuring a strong Wi-Fi signal, and reducing network interference.

How do I know if my Wyze Doorbell is offline?
Check the app for a red bar indicating that the device is disconnected from the network. You can also try pressing the doorbell button to see if it rings inside the house.

How can I reconnect my Wyze Doorbell back online?
You can try resetting the device, moving it closer to the router, or upgrading your internet plan for better connectivity. Additionally, you can contact Wyze support for further assistance.

What should I do if the Wyze Doorbell is still offline after troubleshooting?
You can try contacting Wyze support for additional help, replacing the device if it is still under warranty, or upgrading to a more reliable doorbell system.